Turning data into delight: AI's role in customer experience
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Panel discussion
Track one
According to data collected by Mirakl, 78% of CX leaders agree that we are experiencing the largest transformation in customer experience in half a century thanks to AI. It’s already driven massive shifts in service and every aspect of the customer experience, and these transformations are only accelerating. So how do retailers stay ahead of the curve?
In this illuminating retailer case study, we will explore:
- How AI is improving the personalisation and quality of service customers are receiving - and expecting to receive
- How, thanks to AI, agents are better supported and able to do more than ever before
- How AI can support personalised, customer-first strategies and the evolution of service
Speakers
Sponsor
