Emily is a seasoned leader in SaaS development with over 20 years of experience in customer and employee experience (CX and EX) strategies, as well as business process improvement. Specializing in Value and Improvement Consulting, she integrates business architecture with system implementations to boost operational efficiency. Emily spearheads global initiatives to educate businesses on the importance of CX and EX, utilizing specialized tools and strategies that emphasize effective service design and customer advocacy. A sought-after keynote speaker, she influences transformative outcomes across various industries. Originally from the UK and currently based in Barcelona, Emily is a proud mother and cat enthusiast. She is an inquisitive life lover, sun seeker, alternative beverage aficionado, and passionate about building connections.