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Retail Week Live 2023 | Day 1 Editor's Picks | ELLIS AND GEORGE

Retail Week’s features editor Ellis Hawthorne and executive editor George MacDonald compare highlights from their first day at Retail Week LIVE 2023.

Retail Week Live 2023 | Keynote | GRACE BEVERLEY

Grace Beverley, founder and CEO of sustainable sportswear brand TALA and fitness brand Shreddy, said the fashion industry is inherently unsustainable and the best it can do is be transparent.

“The fashion industry will always be, to a certain extent, about consumption,” she said. “When you stick sustainability in front of that they are always going to be at odds with one another. If you're asking people to consume you are asking people to be less sustainable.”

Retail Week Live 2023 | Keynote | HELEN CONNOLLY

New Look boss Helen Connolly said that it’s up to every person in a retail organisation to focus on profitability and is not just the responsibility of the directors to count the pennies.

Connolly, who took the reins at New Look in January 2020, said the retailer still has some way to go before its ongoing turnaround phase is secure. Success will hinge on “the right product; continuing and getting better at online and omnichannel” and moving ahead with some new technology partnerships

Retail Week Live 2023 | Keynote | ROISIN CURRIE

Roisin Currie has been at the helm of Greggs for almost a year, but she was no stranger to the brand. In her role as Retail Operations and People Director, she was instrumental in creating the strategy that transformed Greggs into the UK’s leading on-the-go food retailer. 

In the opening keynote, she talked candidly about the learnings from her first year as Chief Executive, the pivotal role of culture in Greggs’ transformation journey, and her plans for strong growth and further strategic development.

Retail Week Live 2023 | Keynote | SEB JAMES

It has been a bumpy ride for retailers in recent years, with many external factors affecting the high street.  In his keynote, Boots UK managing director Seb James shared how he continues to navigate the retailer through the turbulence and how he is ensuring that it emerges stronger and fit for the future. 

Retail Week Live 2023 | Keynote | KEN MURPHY

Tesco boss Ken Murphy lashed out at the results of the Scottish government’s deposit return scheme (DRS), saying take-up has been “concerning” due to the scheme itself being “far from simple for customers, suppliers and retailers”.

He continued, “I want Tesco to be at the forefront of systematic change and genuine partnership with government and regulators in Scotland and across the UK. But for that [to happen], it’s got to be done right.”

Retail Week Live 2023 | Panel Discussion | PERSONALISATION

Eagle Eye communications and propositions director Sarah Jarvis said that “retailers are stuck in Amazon’s headlights” when it comes to cracking the personalisation puzzle.

Yoox Net-a-Porter head of product management for mobile apps Kimberley Roditi said just like Netflix and TikTok speak to our unique individual taste, brands can use personalisation to know exactly what customers want and benefit from this.

Decathlon personalisation and customer retention officer Zoe Allen said it is important for brands to cut through the noise and reach the right consumer through their preferred platforms.

Retail Week Live 2023 | Keynote | RORY SUTHERLAND 

Ogilvy UK vice chairman Rory Sutherland told audiences they should look at price as a feeling and not a number to get better results from their customers.   

“You can make something feel inexpensive, even when it's quite a big number. It’s the reason Rolls-Royce and Maserati stopped exhibiting at car shows. A €350,000 car looks really expensive at a car show. Instead, they go to aircraft shows and yacht shows because if you spend your whole afternoon wandering around looking at 200-foot yachts and Learjets, a €350,000 car is an impulse buy.” 

Retail Week Live 2023 | MAKING RETAIL MEANINGFUL WHEN WE NEED TO COMPROMISE 

Asda acting chief customer officer Sam Dickson and Havas London head of strategy Britt Iverson share some key examples of how they’ve worked together to bring meaningful propositions to customers whilst adapting to their changing needs. 

Retail Week Live 2023 | HOW GREGGS IS KEEPING UP WITH ITS CUSTOMERS 

Greggs IT and digital director Tony Taylor talks to Microsoft managing director of retail and consumer goods Olaf Akkerman about everything from sausage rolls to software systems, through the lens of a relentless focus on customers, store colleagues and operational efficiency. 

Retail Week Live 2023 | D&I IN YOUR DNA: INCLUSIVITY AS YOUR BRAND, INSIDE AND OUT 

Britvic managing director Paul Graham tells his own personal story around D&I and neurodiversity and how he’s translating this into the Britvic business.  

Paul describes how he became an advocate of inclusivity by highlighting the advantages to the business of having a diverse workforce, whilst helping staff to get the most out of their career.  

Retail Week Live 2023 | AHEAD OF THE CURVE: WHY CIRCULARITY WILL BECOME THE RETAIL NORM 

CEO and co-founder of HURR Victoria Prew, CEO of Music Magpie Steve Oliver and global general manager of fashion for eBay Kirsty Keoghan discuss ways of changing consumer behaviour and attitudes towards buying pre-loved or second-hand items. 

Retail Week Live 2023 | ZERO AND HERO: HOW TO WIN IN SUSTAINABILITY 

Planet Mark director of policy and partnerships Andrew Griffiths, Pentland Brands positive business director Sara Brennan, Decathlon UK head of second life Nick Connell and earthcare engagement lead Rae Stanton-Smithson discuss the race to net zero and the rising importance of sustainability. 

Retail Week Live 2023 | Young Minds | THINK YOU KNOW WHAT THE NEXT GENERATION WANTS? THINK AGAIN 

Consumer insights from Gen Z, with youngest ever Retail Week panellist and digital native Amber Dunsby, commercial director of MOOT Joe Yates, and co-founder of New Comma Natalie Narh.