MAIN AGENDA
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Main Stage20 mins
- Main Stage
Roisin Currie has been at the helm of Greggs for almost a year, but she was no stranger to the brand. In her role as Retail Operations and People Director, she was instrumental in creating the strategy that transformed Greggs into the UK’s leading on-the-go food retailer.
In this opening keynote, she’ll talk candidly about the learnings from her first year as Chief Executive, the pivotal role of culture in Greggs’ transformation journey, and her plans for strong growth and further strategic development.
We'll explore:
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Her journey to Chief Executive and the learnings along the way
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What makes Greggs’ culture so special and how does this translate to revenue?
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Evolving the strategy to keep up with ever-changing consumer needs, including more shop openings, more trading hours, more ways to order and more choices.
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Main Stage20 mins
- Main Stage
It has been a bumpy ride for retailers in recent years, with many external factors affecting the high street. In his keynote, Boots UK managing director Seb James will share how he continues to navigate the retailer through the turbulence and how he is ensuring that it emerges stronger and fit for the future.
We will explore:
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The factors that are impacting retail
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What Boots is focusing on to enable it to remain successful amid the certainty
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The seven key principles for leading through challenging times
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Discovery Zone30 mins
- Discovery
Our judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most cutting-edge technologies and the minds behind them. -
Boardroom Zone30 mins
- Boardroom
Strong company cultures with innovative, happy, engaged teams don't happen by accident. It comes from the top. In this session, chief executives debate candidly the reality of what it takes to create ... -
Tech & Digital Zone30 mins
- Tech & Digital
Within the vast tech landscape, it can be difficult to decipher the right solution for your business. Join us to hear how retailers are using their in-store tech to create a more informed and engaged ... -
Consumer Zone30 mins
- Consumer
The most valuable shoppers feel part of something bigger than the product in their hands. In this new era of community building, brands need to interact authentically with their audience outside of se ... -
People & Wellbeing Zone30 mins
- People & Wellbeing
Company culture has been a hot topic for decades, but what does it really mean? Many theorists suggest it can be used to exclude people, for example “culture-fit” interviews have been mooted as the ep ...
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Discovery Zone30 mins
- Discovery
Our judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most cutting-edge technologies and the minds behind them. -
Boardroom Zone20 mins
- Boardroom
Be the first to hear from the Retail Week analyst team as we launch our outlook and strategy update for the second half of 2023 into 2024. We will explore: The key trends shaping the sector across soc ... -
Tech & Digital Zone20 mins
- Tech & Digital
As consumer spend becomes harder to win, search quality and recommendations in ecommerce are becoming more important than ever. So how can you stay ahead of the competition? In this session, we are jo ... -
Consumer Zone20 mins
- Consumer
When it comes to tech, getting the fundamentals right is crucial to achieve growth. It is important for retailers and brands to recognise when change is needed and why customers need to be at the hear ... -
People & Wellbeing Zone20 mins
- People & Wellbeing
Open hiring is the concept that the first candidate to apply gets the job. This new approach to recruiting entry-level roles was taken on by The Body Shop, which has successfully hired some of its bes ...
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Boardroom Zone20 mins
- Boardroom
What if you could take the positives from digitally native retailers - agility, adaptability and execution - and adopt these for traditionally store-led businesses? What if you thought like an online retailer with stores rather than a stores retailer with a website?
A pragmatic approach to omnichannel is more crucial than ever before, given most store-based sales now begin with digital interactions, as retail reaches a tipping point in digital penetration and influence.
We'll explore:
- How to blend the positives of digitally native retailers with the advantages of a store estate
- Why, at a time when we’re all tightening our belts, smart investment in technology becomes a key differentiator
- How to understand the true economic value of your retail estate, including the critical role ecommerce will play in securing the future of the traditional retail store
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Tech & Digital Zone20 mins
- Tech & Digital
It may be a cliché, but it’s true: everything should start with the customer. For retailers looking to build or buy new IT capabilities, you can’t just jump to the solution and hope the technology wil ... -
Consumer Zone20 mins
- Consumer
Advancements in artificial intelligence have made the customer experience more accessible and human – but is your company prepared to deliver the experience customers now expect? We’ll explore: How r ... -
People & Wellbeing Zone20 mins
- People & Wellbeing
Lord Mark Price, founder of employee experience platform WorkL and former managing director of Waitrose, will explore the link between people, productivity and commercial performance through the lens ...
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Boardroom Zone20 mins
- Boardroom
The cost-of-living crisis is biting, war is raging and inflation is rocketing.There are question marks over just how high inflation will rise and how deep a recession is on the cards. In this session, ... -
Tech & Digital Zone30 mins
- Tech & Digital
From launches to acquisitions, successful fundraising rounds and demises, the marketplace world continues to evolve at pace. Marketplaces are omnipresent, with McKinsey reporting that they will accoun ... -
Consumer Zone30 mins
- Consumer
According to McKinsey & Co, 65% of global GDP is under a commitment to be carbon neutral by 2050. But with consumers having less disposable income and generally being more considerate in their purchas ... -
People & Wellbeing Zone30 mins
- People & Wellbeing
In recent years, mental health has been front of mind for many retailers in defining their people strategy. Not least because it has been proven that maintaining worker wellbeing helps positively impa ...
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Main Stage20 mins
- Main Stage
Trinny London has seen stratospheric growth since it launched in 2017 and is now one of Europe’s fastest-growing beauty brands with a truly international reach, shipping to 180 countries.
The brand has done an exceptional job of leveraging its community to harness the power of customer advocacy, creating a brand ecosystem that is community-led but has the power to grow. In this keynote, we’ll chat to Trinny London’s CMO to uncover its path to growth and the challenges it has faced along the way.
We’ll explore:
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The four pillars every DTC business must stand by: entertaining, interesting, inspiring and educational
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The importance of re-engaging existing customers through an authentic and meaningful community
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How to cultivate cross-departmental collaboration to give colleagues communication and visibility that contributes to sales growth
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Discovery Zone30 mins
- Discovery
Our judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most cutting-edge technologies and the minds behind them. -
Tech & Digital Zone30 mins
- Tech & Digital
Bored of metaverse chat? Don't be. Let us cut through the noise. This isn't a digital pipe dream but a whole new world of opportunities. We hear from the experts on how the metaverse promises to chang ... -
Consumer Zone20 mins
- Consumer
The current cost-of-living crisis has changed how and where people shop and spend. Even for an industry acclimatised to unpredictability, the current levels of chaos are extraordinary. The question is ... -
Future Leaders by Be Inspired20 mins
- Future Leaders
Work in the retail sector is fast-paced, stimulating and dynamic, but it can also be stressful, pressured and, at times, unpredictable. Cate Sevilla has penned an entire book about the work experience ...
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Boardroom Zone20 mins
- Boardroom
Covid changed customer behaviours for the long term and in some cases fast-tracked and even shifted the evolution of market trends. For hospitality, it changed the way people think, plan and appreciate the experience of dining, both at home and in a venue. In this session, we’ll hear from TGI Fridays CEO Julie McEwan on the challenges facing the casual dining industry and how she is leading the way to rebuild this iconic brand.
We’ll explore:
- Keeping it fresh – staying relevant with the consumer through branding, experience and value exchange
- Understanding your heritage – going back to your roots and reconnecting with your guests
- The importance of brand loyalty and the value of experience – understanding the value of your existing guests while at the same time attracting new ones
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Consumer Zone20 mins
- Consumer
When it comes to ensuring footfall, a positive in-store experience is three to 10 times more important than advertising and promotions. The challenge, therefore, is how do you ensure your frontline st ... -
Future Leaders20 mins
- Future Leaders
Do you know the difference between positive discrimination and positive action? The former can have a reputation for unfairness and creating tension, while the latter could be key to solving inequalit ...
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Consumer Zone20 mins
- Consumer
What consumer trends are bubbling to the surface? Are you ready for them? In this session, Elspeth is not just going to talk about the trends doing the rounds, she will also present how to embrace the ... -
Future Leaders by Be Inspired20 mins
- Future Leaders
In June 2020, the image of Patrick Hutchinson carrying an anti-Black Lives Matter protester to safety in London went viral. This act of bravery and kindness sparked interest in his story and subsequently he wrote a book, Everyone Versus Racism: A Letter To My Children, in which he describes what it is to be a black man today while also outlining what needs to change to create a better world for generations to come.
Join us to hear his insight and learn how you can impact your own business and the wider world in the fight against racism.
We’ll explore:
- Patrick’s own vision for a more equitable and equal future
- How we can work together to achieve this
- Tangible actions employers can take to be anti-racist
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Consumer Zone30 mins
- Consumer
As a nation, we're much more aware of our collective responsibilities, but while most retailers have environmental, social and governance (ESG) goals, many targets are set years into the future. That' ... -
Future Leaders by Be Inspired20 mins
- Future Leaders
When you ask most leaders, in retail and beyond, what drives them in their work, the most common answer is 'passion for what I do'. Finding belief in your work and believing you are making a differenc ...
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Main Stage20 mins
- Young Minds
- Main Stage
There’s been much discussion about collecting data around diversity and ticking boxes but labelling people, though often well-meaning, can ignore the subtleties of human experience. Enter the concept ... -
Tech & Digital Zone30 mins
- Young Minds
- Tech & Digital
The world of retail tech continues to explode with new solutions and ways of thinking. AR, VR, Web3 – the innovations keep on coming. And there is no one better to cut through the noise than the peopl ... -
People & Wellbeing Zone30 mins
- Young Minds
- People & Wellbeing
A diverse working environment brings diversity of thought, greater creativity, better decision-making and more successful businesses. And that diversity extends to diversity of age, too. Younger gener ...
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Tech & Digital Zone20 mins
- Young Minds
- Tech & Digital
New research from Kantar Worldpanel tells us that one in five people are entering the metaverse, and the ramp-up of adoption will come more quickly than expected. Identifying the value of the metavers ... -
Future Leaders by Be Inspired20 mins
- People & Wellbeing
The concept of reverse mentoring is simple: pair a senior leader with someone climbing the ladder and both gain a new perspective. But what does productive reverse mentoring really entail? In this ses ...
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Tech & Digital Zone30 mins
- Tech & Digital
To increase brand loyalty, retailers must find new and innovative ways to capture shopper attention. Through Snapchat, retailers are transforming the shopping experience making it more personalised at ... -
Consumer Zone30 mins
- Consumer
Physical stores need to be an extension of your brand; a space for customers to feel connected to your purpose and product, even if it's a showroom. But for the store to drive real value, it must be i ... -
People & Wellbeing Zone20 mins
- People & Wellbeing
As retailers cope with the pressures of low economic growth and increasing inflation, as well as facing new challenges such as the huge reduction in consumer discretionary spending, it’s more importan ...
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Tech & Digital Zone30 mins
- Tech & Digital
AI is not new to retail, getting it right to fit your business and maximising its benefits is no easy feat. In this session, we hear from retail leaders whose investments in AI have helped them manage ... -
Consumer Zone30 mins
- Consumer
Consumers don’t want to waste their time scrolling through pointless pop-ups, and investing in personalisation will make your customer’s journey all the sweeter. What are the technologies and strategi ...
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Tech & Digital Zone20 mins
- Tech & Digital
Customers are crying out for truly engaging in-store experiences. ‘Phygital’ has been mooted for years with arguably limited progress. Could holograms change all that? We explore how holographic image ... -
Consumer Zone30 mins
- Consumer
Research from the Ellen MacArthur Foundation says that rental and resale could claim 23% of the global fashion industry by 2030 and create $700bn in revenue. At the same time, the repair industry is b ... -
Future Leaders by Be Inspired30 mins
- Future Leaders
Work hard, set goals, stay motivated, find success, hustle. In principle, these ideals should pave the way for career fulfilment and happiness. But, for many people, this constant pressure to do more, ...
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Consumer Zone30 mins
- Consumer
Collaboration is pivotal in driving more change, more quickly. We'll explore how brands with a collaborative mindset are benefiting the planet, their consumers and their profits. Hear about new partne ... -
Future Leaders by Be Inspired30 mins
- Future Leaders
The echo chamber. Surrounding yourself with 'yes men'. A team of clones and suck-ups. Call it what you like, if you are constantly consorting with people who agree with you and make you feel like a ge ...