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1 Waterview Drive London SE10 0TW United Kingdom

Getting to the Venue

Local Shuttle

London has the world's oldest regulated taxi service, with a great tradition of quality, value and safety. Black taxis are famous for their quality and service. Contact concierge to book a taxi for you.

Public Transportation

  • By train: Maze Hill Train Station
  • By subway: North Greenwich Station

From the airport

Leave hotel take Tunnel Avenue to Blackwall Tunnel (A102). Follow A102, until exit for ExCeL (A13), turn left on A1020. Follow A1020 to City Airport. At roundabout take the 3rd exit for A112, turn left on Hartmann Road. London City Airport is on the left.

Parking On-site parking

Our car park has limited availability and parking spaces are allocated on a first come first served basis. Residents: £35.00 per day Conference guest: £18 for 12 hours



Children under the age of 18 will not be permitted to enter the hall during the build-up, or  breakdown. No exception can or will be made to this rule. Security Officers have been instructed not to allow children under 18 on site.

First Aid

All of the security officers at the venue are first aiders, therefore if you require first aid please contact a member of staff.


All sessions are scanned by Retail Week Live to evaluate their popularity and improve the content of our future events. All data is stored securely in compliance with the new GDPR regulations. 


If the session you attend is sponsored, your details may also be used by that sponsor, so they can contact you via email to share information about their products and services. If you would prefer that your data is not used by a Retail Week Live sponsor, please visit our customer care centre and talk to our team who will ensure that you are opted out.   


Please note that if your badge is scanned by a sponsor elsewhere across the event, they will separately hold your details on their database and may contact you in the future. If you wish for this not to occur, you may ask them not to scan your badge.

Lost and Found

Please ensure you take care of your valuables and inform a member of staff if you misplace any items. All items found within the venue should be referred to a member of staff.

Kindly note that the venue and organisers decline any responsibility for any lost items.


Click here to read more about the dinning options at InterContinental O2. 


Smoking is prohibited in all rooms and public spaces in the Hotel. Smoking is allowed in outdoor areas. Please show due consideration for other guests on the terrace.