Speakers

Enterprise Customer Success Manager, Reputation

Digital & CX Strategist, Reputation

Co-Founder, Kimai

Founder and Creative Director, BEEN London

Executive Director, EMEA, Wunderkind

Reporter, Retail Week

Consultant and Senior Researcher in Cognitive Neuroscience, UCL

Chief People Officer, Gymshark

GM for UK and Europe, Laybuy

NED, angel investor and innovator

Head of Data, Yahoo

Strategic Advisor , Better Universal Grub

Director of Operations Innovation and Guest for KFC UKI, Yum Brands!

Head of Ecommerce , FatFace

VP- Global Digital Commerce , Unilever

Partner, Newton Europe

Co-Founder & COO, Sensei

Chief Marketing Officer , Piglet

CTO , Citrix

Chairman , World Retail Congress

CEO, OKA

Chief Marketing Officer, eBay

Chief Marketing Officer, The Very Group

CEO, Co:Cubed

Senior Director, Global Direct-to-Consumer Growth, Strategy & Investment; Global Membership Lead, Levi's

Store Manager, New Look

Director of Business Partnering and Operational HR, B&Q

Senior Director, Customer Success EMEA , Wunderkind

Head of Customer Experience & Loyalty Propositions, M&S

Industry Manager, Euromonitor

Customer

Customer

Customer

Head of Global Customer Marketing and Community, Mirakl

Head of Diversity, Inclusion and Wellbeing, Fujitsu Northern & Western Europe

CEO, British Retail Consortium

CEO , CCP Games

Founder & CEO, Yuty

Co-Founder , Ordo Life

Interim UK CEO and Group CMO, Openpay

Entrepreneur, Author and Director of Football, Brentford FC

CEO, Axerve

Head of Growth Marketing Global , Critizr

Head Of Product Management, Selfridges

Head of Global Retail Operations, Mulberry

Customer Experience Director, Cult Beauty

E commerce Director, Co-op Food

Director Sustainability & Communications, Southern Co-op

Social Impact Director, Penguin Random House

CEO, Ogilvy

Head of Content, RWRC

Co-Founder and Head of Insights, Word on the Curb

Head of Commercial Content, RWRC

Co-Founder & CEO, Namogoo

Chief Digital Officer, Kurt Geiger

Founder & CEO, TruRating

Engagement Consultant, The Accelerator Network

Editor, RWRC

Relationships Director, RWRC

​Managing Director, Climate & Energy, World Business Council for Sustainable Development

Co-Founder, Jiffy Grocery

Founder, Skydiamond

Founder, Kohl Kreatives

Head of Luxury , Google

Founder, The Customer First Group

Director of Digital and Ecommerce , Brewdog

Director, Future Innovation

GM, EMEA, Grey Orange

Deputy Manager, Pets at Home

Director of eCommerce and Digital, Costa Coffee

YouTube Content Creator, Word on the Curb

Brand Creative Director, ASOS

Director of People & Organisational Development, British Heart Foundation

Chief Supply Chain Officer, Dixons Carphone

Customer Experience Strategy Director, Reputation

VP, Stores - Intermix, Author of Retail Pride

International Regional Director, Microsoft

General Manager, Leadfamly

Founder, Circle Buy

Co-Founder, Squadded

CMO, Expertly

Chief Strategy Officer, Founders Factory

General Manager, UK & Ireland, Reckitt

Co-Founder, Grocemania

CEO, Social Mobility Foundation

Co-Founder, Wakuda

Director of Social Purpose, ITV

Research Director , Retail Week

Director, Retail Industry Advisor, Salesforce

Digital Customer Experience Director , The Very Group

Executive Director , John Lewis & Partners

Retail and People Director, Joules

Executive Director, Strategy & Commercial Development, John Lewis & Partners

Presenter and Journalist

CCO, eShopworld

Vice President & General Manager , eBay

Head of Content , WARC

Commissioning Editor , WARC

Director, Purpose and Special Projects, John Lewis & Partners

CEO, Pret A Manger

Founder , Bundlee

Transformation Director, O2

Head of Trading Operations and Development, John Lewis

Sustainability Manager, Hush

VP & Director, Boots

Co-Founder & CTO, Ivy Farm Technologies

Director, Food Mentor

Founder and CEO, Woman to Woman

CEO, Fenwick

Founder & CEO, First Insight

Founder, Fitbakes

NED & CEO/Founder, Soleberry Advisory

Co-Founder and Director, K’s Wors Ltd

Group Head of Inclusion & Diversity, M&S

Store Manager, The Co-Op

CEO, Tate Commerce

Digital Director, Crew Clothing

Managing Director, Zinda Foods

COO, Weezy

CXO, Ledger

CEO, Webgains

Founder & Chief Brand Officer, Lounge Underwear

Founder & CEO, Lounge Underwear

Co-Founder & CEO, Fyma

Managing Director, umdasch

CEO, Wickes

Chief People Officer, The Very Group

Co-Founder , Little Moons

Founder and CEO, BOXPARK

CEO, Bolt Threads

Head of Sustainability, Superdry

Managing Partner , Bundl

General Manager, London Designer Outlet

Co-Founder and Director, Chop Chop London

Co-Founder and Director, RIXO

Global Sourcing and Sustainability Director, Superdry

CEO and Co-Founder, Hurr Collective

Founder , Black Minds Matter UK

CEO, The Co-op

CEO, Tesco

Co-Founder and Director, RIXO

Senior Director, Corporate Strategy, Asda

Founder & CEO, Intelistyle

Chief Data Officer , Farfetch

CIO, Pets at Home

Journalist

Global EVP , Reptrak

Global Head of Brand Partnerships , Twitch

CEO, Neighbourly

Presenter and Journalist

Author, award-winning journalist

Founder, Boxraw

Founder, Lucy Locket Loves

Responsible Business Advisor, Iceland

Customer and growth director, Notonthehighstreet

Head of Region, Marks & Spencer

Global Brand Director, Gymshark

MD, Iceland

Director Culture, Digital & Futures, Diageo

Investor, Founders Factory

Senior Strategist, WGSN

Chief Supply Chain Officer, Asda

Chief Customer Officer & Executive Sponsor for D&I , Tesco

Chairman, Tesco

Director of HR–Sainsbury’s Food, Sainsburys

Retail Director, Peak.ai

Managing Director, UK, Stitch Fix

Customer Director, Co-op

Head of Customer Success EMEA, Channel Advisor

Head of Innovation and Architecture, Hermes Innovation Lab

Head of Business Intelligence, Travis Perkins

Head of Retail, Travel and CPG, Google Cloud

VP, Digital, Global, Hugo Boss

Founder, House of Coco

CEO, Retail Economics

Worldwide Director of Amazon Shipping, Amazon Shipping

Personal Health Market Leader for Philips UK, Philips UK

Senior Planner, Cheil

Vice President, Transportation Services - EU, Amazon Shipping

Managing Editor, Research & Rankings, WARC

Shopper Activation Controller, Pepsico

Founding Partner, Altrua

Partner & Workplace Health Consulting Leader, MMB

Director of Digital and Innovation, Pentland Brands

CIO, The Gym Group

Founder & CEO, Provenance

VP of Education, Edge by Ascential

CEO & Founder, London Dynamics

Managing Director, SheCanCode

Corporate Communications Director, Marks & Spencer

Co-Founder, Catapult

Technology Journalist and Broadcaster

Managing Director, SEEN Connects

Product Manager, Ahold Delhaize USA

Global Vice President and Chief Digital & Customer Experience Officer, GrandVision NV

Managing Director, This Place

UK General Manager, Arbonne and Board member, The Direct Selling Association

CEO and Founder, Laughology

CEO, Feedr

Former CEO

Director General, The Direct Selling Association

Managing Director UK, Resident Home UK

Global Innovation Lead, Confectionary R&D, Nestle

Design Director, FITCH

Executive Strategy Director, FITCH

Shopper Marketing Controller, Pepsico

Co-Founder/Chief Technology Officer, Shopper Media Group

Group Environment & Sustainability Manager, Royal London

Director, Retail Strategy & Insights, WGSN

Investor, Founders Factory

CEO, Cofounder, Karakuri

Senior Partner and Managing Director, Boston Consulting Group

Senior Vice President, Conversant Media UK

Chief People and Culture Officer, Pets at Home

CTO, Gousto

CEO, Harvey Nichols

Head of Digital Strategy & Innovation, M&S

Global Head of Showrooms, Made.com

Founder, Customer Service Action

Group eCommerce Director, Sainsbury's

Regional Director, EMEA, and Managing Director UK & Ireland, YouTube

Vice Chair of the LGBT+ @Sky Network, Sky

Chief Client Officer, MediaCom

Global Director, Leadership Development & Learning, LEGO Group

Space scientist and broadcaster

Commercial Director, Farfetch Platform Solutions

Managing Director for UK & Northern Europe, Yext

Digital and Strategy Director, Harrods

Digital Marketing Director, Coca-Cola

Managing Partner - Operations, Elvis

Vice President & Managing Director, North Europe, Levi Strauss & Co.

former Head of D&I and Wellbeing, John Lewis Partnership

CCO, What3Words

Founder, allplants

CEO, Sweaty Betty

Chief Data Officer, Pets at Home

Founder, Creative Equals

Director, Oakwood Training

Marketing & Digital Director, Bravissimo

Director of Ecommerce, Hotel Chocolat

VP, Product, Flipkart

Chief Technology Officer, Notonthehighstreet

CEO & Founder, HVO Search

Group Chief Technology Officer, The Very Group

Chief Digital Officer, MCM

Founder, Thrift+

Director of IT, Dreams

Director, Ecommerce Development, LEGO

CTO, Halfords

CEO & Co-Founder, Spoon Guru

Co-Founder and Chief Executive Officer, LiSA

Chief Marketing Officer, Bulb

Founder and CMO, Huel

Co-Founder, A Plastic Planet

CEO and Co-Founder, The Vurger Co

CEO, Carpetright

Lead Data Scientist at Popsa and Visiting Researcher, Alan Turing Institute

Head of Operations, Europe, Under Armour

CEO, DNAFit

CFO, Beringea

VP, Brand, DNA Fit

Managing Director, BCG Digital Ventures

HR Director, BT

UK and Ireland Country Manager, Tony's Chocolonely

Vice President of Product & Trading, Stitch Fix U.K.

VP, Product Engineering, IKEA Group

CTO, Picnic

former Strategy Director, Fashion Concierge

CEO, EVE Sleep

Group Head of Data Science, L'Oréal

Co-Founder, Blake Mill

Chief Operating Officer, Toast Ale

Co-Founder, Blake Mill

Global Executive Vice President, Shell Retail

Co-Founder, Green & Black's

Founder, Big Clean Switch

Founder, Crosstown Doughnuts

Director, London Grace

Managing Director, Bravissimo

Country Retail Manager - UK and Ireland, Ikea

UK Co-Founder, Flying Tiger Copenhagen

Co-Founder & CEO, Botanic Lab

CEO, HEMA

Managing Director, Mercato Metropolitano

Co-Founder and Brand Director, Rude Health

Chief Marketing Officer, Boots

former retail CEO and CMO, Author, Reinventing Retail

Co-Founder, Double Dutch

Founder and CEO, MishiPay

Chairman, Watches of Switzerland

CEO & Chief AI Officer , Satalia & WPP respectively

VP Creative Excellence, Coty

Chief Strategy Officer, Asda

Group Insight & Foresight Director, Tesco

Group Chief Marketing Officer, Nando's

Group Director of People and Culture, Primark

UK MD, Black and White, Farfetch

Group eCommerce Director, Next

Managing Director, Ben & Jerry's

Head of Strategy and Customer, Stone & River

Global Media Director, Shell

Innovation Specialist, Digital Ethicist

Strategy Director, Sorted

Technical Architect, Graham & Brown

Senior Director for Ecommerce and Multichannel Integration, George Asda

E-commerce Director, Crew Clothing Company

Co-Founder and Group Chief Executive Officer, musicMagpie

Co-Founder, Girl Meets Dress

Co-Founder, Starling Bank

Managing Director, Google UK & Ireland

Marketing Director Western and Northern Europe, Salesforce

Executive IT Director EMEA, Estee Lauder

Logistics and Systems Infrastructure Director, Kurt Geiger

Ventures Associate Director, Puig

Head of Global Marketing, Dorothy Perkins

President, Revo

Founder & CEO, Yellow Octopus

CTO, Cloud Solutions

Chief Operations Officer, Zendesk

Chief Commercial Officer, Brainlabs

Director of Ecommerce, Liberty

Retail Marketing Director, EMEA, Polo Ralph Lauren

Managing Director, Omnifi

UK Economist, Indeed.com

Managing Director, International, Vibes

Senior Director - EMEA Operations, Brightcove

Sector Director - Retail, Consumer Goods, Travel & Transport, Microsoft

Operations Director, John Lewis & Partners

Chief Digital Officer, Arcadia

Head of Digital Product, Shop Direct

SVP, Human Resources, Ascential

VP of Strategy, IoT Services Group, ARM

IT Architect, IKEA Group

Enterprise Architect, IBM

CEO, Zenith

Director of Strategy, Beyond

Founder and CEO, Sorted

Commercial Director, Black & White, Farfetch

Wellbeing Consultant, retailTRUST

Head of Wellbeing Services, retailTRUST

Head of People and Vocational Learning Services, retailTRUST

Chief Commercial Officer, checkout.com

Managing Director, Bravura Foods

Head of Responsible Business & Sustainability, Kingfisher

UK Managing Director, Birchbox

CEO, Ocado Solutions

Rational Emotive Behavioural Coach

Founder and CEO, MUD Jeans

Founder and Managing Director, DW Exec

Head of Retail Distribution, Virgin Money

CEO, Asos

AMHA, Co-Founder

Wellbeing Director, Well+

Founder, Space With-In

Group People Director, Shop Direct

Founder and Managing Partner, Tessiant

General Manager, UK, Valitor

Director of Customer Strategy and Analytics, The Body Shop

CMO, Mi9 Retail

Senior Product Manager, AI, Babylon Health

CEO, Encore Tickets

Chair, NED and Advisor

former COO, Spoke London

Author, The Participation Revolution

Head of Strategy, Mother London

Managing Director, RWRC

Founder, Pud!

General Manager - UK, IRE and Central Europe, Kelkoo

CEO, Figleaves

Zone Managing Director, Sainsbury's

Founder, Disrupt

Managing Director, UK Retail, ao.com

Shopping Product Marketing Lead, Instagram

CEO, Heals

Commercial Director, Cath Kidston

Managing Director, Accenture Research

CEO, Trouva

CEO, Freeformers

Transformation Director, Lloyds Banking Group

CEO, Boots

Analyst, Forrester

Early Stage Investor, True.

Co-founder and Chief Scientist, DynamicAction

Creative Director, Notonthehighstreet

Managing Director, Rituals

Managing Director, Beaverbrooks

Head of Omnichannel and Digital First, Three Mobile

Global Executive Director of Retail, Urban Outfitters

Founder, Notonthehighstreet and Holly & Co

Head of Tech Growth, KPMG

VP, EMEA, Fastly

Global Digital Director, Walgreens Boots Alliance

Managing Director, Moonpig

Director (UK/Europe), EIU Consumer

Group CEO and Executive Vice President, Unilever Prestige

President for Europe, Middle East and Africa, Facebook

Founder and CEO, AO World

Chief Customer & Digital Officer, Dunelm

Matt Coode, Partner and International Head of Retail, OC&C Strategy, OC&C Strategy

Founder and CEO, Winser London

CIO, N Brown

Co-Founder and CEO, OLIO

Group Chief Executive, The Very Group

Managing Director of Ventures, Co-op

COO, Ocado Technology

Vice President Design, BCGDV

CEO, Monterosa

Co-Founder, Elvis & Kresse

VP, Global Markets – Distribution, IBM Services

COO, Feel Unique

CEO, Sophia Webster

Managing Director of Commercial, ITV

European e-Commerce Director, Coty

Global Vice President of Customer Strategy and Analytics, MCM

CEO and Co-Founder, Proximity Insight

Managing Director, Waitrose

Founder, Tailor Made London

Commercial Director, Superdrug

CEO, Inspiring Travel Company (ITC)

Global Head of Digital Product & UX, Marks & Spencer

Chief Creative Officer, Made.com

Co-Founder and Chief of Brand, Flawsome!

Partner, Elixirr

Open Innovation and Ecosystem Builder, BBVA

Director of Ecommerce, Charles Tyrwhitt

Director of Ecommerce, Howdens

Co-Founder and CEO, Re:signal

VP, Innovation, Farfetch

Director or Ecommerce, Dreams

Chief Commercial & Marketing Officer, Notonthehighstreet

Digital Propositions Lead, RBS

Ecommerce Director, Holland and Barrett

Journalist

Customer & Multichannel Director, Card Factory

former Managing Director, Europe, Disney

IT Director Digital & DevOps, Dixons Carphone

Neurosurgeon

Co-Founder, Skinnydip

Co-Founder, dunnhumby

CEO, Greggs

Journalist

Chairman, President, Morrisons, IGD

Director of Finance & Operations, Depop

CEO, Oatly

Chairman

Co-leader, Global Retail Practice, Spencer Stuart

Group CEO, Pets at Home Group

Retail Insights Director, WGSN Analytics

Chief Executive Officer, Walmart International

Chief Executive, Timpson

Non-Executive Chairman

Journalist and Broadcaster

Founder, Izzy Wheels

CIO, Superdry

CFO, Made.com

Co-Founder, Dishoom

Retail & Technology Director, Shop Direct

Chief Transformation Officer, Kingfisher

CFO, Joules

NED; Chairman, ASOS; Brandcap

NED, Coca-Cola & Fenwick

CCO, N Brown Group

CFO, Lidl UK

CDO, Missguided

MD - Mutichannel, Jack Wills

Managing Director, Ann Summers

Dune, Founder & Chairman

CEO, Theo Paphitis Retail Group

CEO, Dreams

CEO, Card Factory

CEO, Notonthehighstreet.com

former CEO, Karen Millen

Chairman, The Hut Group