Tom Keiser is the Chief Operations Officer at Zendesk. Prior to becoming COO, Tom joined Zendesk as the Chief Information Officer in May of 2016. Tom brings over 25 years of global technology and business experience with a focus on retail and e-commerce. Most recently, Tom served as Chief Information Officer and Executive Vice President of Global Product Operations at The Gap, Inc., an apparel company. Previously, Tom was Chief Information Officer at LBrands, a fashion retail company that includes Victoria’s Secret and Bath and Body Works. Tom holds a B.S. in systems science from the University of West Florida.