Jen has led Microsoft UK's strategic retail customer team since 2019, and is focused on partnering with retailers to use technology as a competitive advantage. An accomplished leader in the IT industry with over 25 years of experience across product development, consulting, and sales, she has had a diverse career across the customer and vendor landscape. She has a passion for nurturing talent, creating high performing teams and driving transformational change, ensuring her teams are equipped with the skills and insights needed to deliver exceptional service to their customers. Beyond her work at Microsoft, Jen is a passionate STEM ambassador and mentor, and an active champion of diversity, inclusion, and neurodiversity in the workplace. She sits on Microsoft UK's Social Mobility Board, where she helps drive initiatives that create opportunities for underrepresented groups, and is an Ambassador for The Retail Trust charity.