A customer experience leader in the retail sector, Caroline has broad experience leading the development and execution of customer experience propositions across a variety of retail environments. A leader of change; with extensive experience of reorganizations to drive profit and broaden, or further define remits as required. Experience of working in a wide range of business frameworks, from blue chip matrix to young growing founder owned. Hands on experience of driving Multi Channel in bricks and mortar, increasing online order potential through technology and maximising conversion opportunities.
Caroline joined Bravissimo in 2016 as Retail & Customer Director. A young entrepreneurial , growing multi -channel business, Bravissimo is focused on celebrating and inspiring their customers to feel confident and uplifted. Part of the Senior Leadership Team, Caroline is the owner of the strategic development of 1:1 interactions with customers across channels. Utilizing consultants expertise across channels to provide an uplifting, inclusive and accessible experience for customers is a key strategic focus.