Seminar Programme

Seminar Programme

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08:45
  1. The Flagship
    15 mins
    • The Flagship
09:00
  1. The Flagship
    10 mins
    • The Flagship
09:05
  1. The Flagship
    30 mins
    • The Flagship
    The world is changing and with it are customer’s needs and demands. In order to survive, the businesses of tomorrow will need to be adaptive, innovative and offer much more than a stand out product. S ...
09:35
  1. The Flagship
    30 mins
    • The Flagship
    John Rogers will share his opinions on how the role of stores and online shopping is changing in the UK and what the future may hold over the next five years. How are customers’ shopping habits changi ...
10:15
  1. 30 mins
    • The Launchpad
    • The Emporium
    • The Flagship
    • The Financial District
    • The Boutique (Silent Stage)
    • The Pop-up (Silent Stage)
    • The Boardroom (Invite Only)
10:45
  1. The Financial District
    5 mins
    • The Financial District
    Speakers
  2. The Boutique
    5 mins
    • The Boutique (Silent Stage)
    Speakers
  3. The Pop-up
    5 mins
    • The Pop-up (Silent Stage)
  4. The Flagship
    5 mins
    • The Flagship
    Chairperson
  5. The Emporium
    5 mins
    • The Emporium
10:50
  1. The Boardroom
    80 mins
    • The Boardroom (Invite Only)
    This 1 hour 20 minute boardroom session is invite-only and part of the Leaders' Programme.
  2. The Flagship
    30 mins
    • The Flagship
    Following up on Retail Week’s analysis piece on where staff love to work, this session will host a panel of retails highest rated employers, to hear how they’ve supercharged their strategies for recru ...
  3. The Pop-up
    30 mins
    • The Pop-up (Silent Stage)
    Tech. Tech. Tech. Every day we see, hear or read about new innovations in tech. A plethora of wearables, chatbots and drones. Major breakthroughs in AI which promise to change the world. Retailers are ...
  4. The Financial District
    30 mins
    • The Financial District
    Competitive prices. Same day delivery. Seamless multichannel experience. Customer expectations continue to grow, placing pressure on retail industry profits and increasing investment requirements. For ...
  5. The Boutique
    30 mins
    • The Boutique (Silent Stage)
    More retail stores closed in 2017 than any other year on record.  Simply meeting basic shopper needs is not enough to survive and thrive anymore.  Retailers and brands not only need to meet the expect ...
  6. The Emporium
    30 mins
    • The Emporium
    At this year’s WEF, the challenges facing business leaders across the globe, especially the implication of technology and AI, were abundantly clear. But what exactly is keeping the world leaders awake ...
  7. The Launchpad
    55 mins
    • The Launchpad
    Increasingly | Beemray | Prefixbox | Yosh.AI | Smartzer
  8. Workshops & Roundtables
    65 mins
    • Workshops & Roundtables
    Digital transformation is happening.  Every business is becoming a digital business, empowered by new software initiatives such as AI, Robotics and IoT. The adoption of these disruptive trends may wel ...
11:00
  1. The Drake Room
    120 mins
    • Workshops & Roundtables
    Recruiting the world's best talent is one thing, retaining and developing talented people is another. A recent study suggests that 1 in 4 intends to leave their role within the year. 1 in 3 also admit ...
11:25
  1. The Boutique
    30 mins
    • The Boutique (Silent Stage)
    Customers should be served however they expect to be served - whether that’s bricks, apps, clicks or a mix of everything. Sorted speaks to a panel of experts at some of the UK’s top brands to discuss ...
  2. The Emporium
    30 mins
    • The Emporium
    Getting it right for customers in an omnichannel world is front of mind for the retail and the healthcare sector alike. In a digital age, healthcare retailers must worked in a highly regulated space w ...
  3. The Financial District
    30 mins
    • The Financial District
    Forming contingency plans for numerous scenarios will ensure brands remain above turbulence. So how can brands remain relevant should consumer confidence nose dive? And how are organisations managing ...
  4. The Flagship
    30 mins
    • The Flagship
    Following the news that some of the world’s largest FMCG companies have signed up to a new shopping service to start selling their brands direct to consumers, in this session we’ll hear from the man b ...
  5. The Pop-up
    30 mins
    • The Pop-up (Silent Stage)
    In this session, a panel of digital experts will discuss the differences between how they work in comparison to their non-digital colleagues – including culture, working methodologies and terminology. ...
12:00
  1. Workshops & Roundtables
    30 mins
    • Workshops & Roundtables
    AI and machine learning continues to drive conversation in terms of next-generation retail technology. Where is the future of AI in retail heading? How can AI be used to regenerate and improve the ful ...
  2. The Boutique
    30 mins
    • The Boutique (Silent Stage)
    With the role of the store changing, retailers are now placing larger emphasis on store design and service offerings to drive footfall. So where better to look to for inspiration than the restaurant i ...
  3. The Pop-up
    30 mins
    • The Pop-up (Silent Stage)
    See now, buy now. Consumer demand in trend-driven segments is increasingly challenging to meet. Why does Lesara believe that a speedy supply chain alone or an extensive S&OP planning is not the answer ...
  4. The Emporium
    30 mins
    • The Emporium
    Fuelled by digital and millennial preferences, small brands are driving most of the growth in most fast moving consumer categories. What does this mean for the consumer value propositions and the unde ...
  5. The Financial District
    30 mins
    • The Financial District
    Rapid change and exponential data growth create both challenges and opportunities for finance teams. In this session James Cotton, Director of Finance at Google UK, will look at some of the big trends ...
  6. The Flagship
    30 mins
    • The Flagship
    With the online retail sector maturing and online sales growth forecasted to be in single digits this year for the first time on record, how do Shop Direct - as an online-only business - plan to navig ...
12:30
  1. 75 mins
    • The Launchpad
    • The Emporium
    • The Flagship
    • The Financial District
    • The Boutique (Silent Stage)
    • The Pop-up (Silent Stage)
    • The Boardroom (Invite Only)
  2. 75 mins
    An invite only lunch led by ThoughtWorks. If you'd like more information on this lunch, please contact Sian.Ticker@retail-week.com 1. “AI. Machine Learning. Data Science?”. Connect the jargon to busin ...
  3. 75 mins
    An invite only lunch led by Radial. If you'd like more information on this lunch, please contact Sian.Ticker@retail-week.com Join our lunch of international retail experts to discuss the challenges, o ...
  4. 75 mins
    An invite only lunch, part of The Leadership Programme. If you'd like more information on this lunch, please contact Sian.Ticker@retail-week.com
13:45
  1. The Flagship
    30 mins
    • The Flagship
    New consumer values are radically changing the rules of retail and forcing a rethink on the role of a store. A new set of brand behaviours is required to rebuild trust, reconnect with consumers and re ...
  2. The Financial District
    30 mins
    • The Financial District
    In this session, Craig Lovelace, CFO and Ann Steer, Chief Customer Officer, of N Brown Group Plc give a joint perspective on the practical challenges - and improvements - from a significantly enhanced ...
  3. The Boutique
    30 mins
    • The Boutique (Silent Stage)
    At Jack Wills - a growing, founder run business – the team recognise that today’s work will form the backbone of the business as it continues to scale and will ultimately decide its success in the lon ...
  4. The Launchpad
    30 mins
    • The Launchpad
    Curl | | RangeRoom.com | IPTV Brands Limited 
  5. The Emporium
    30 mins
    • The Emporium
    Companies across industries report that over 41% of new ideas do not break even. The omnichannel world we interact in mandates constant innovation but it is difficult truly to understand the impact a ...
  6. The Pop-up
    30 mins
    • The Pop-up (Silent Stage)
    The marketplace model is ubiquitous. Forrester predict that 65% of all eCommerce retail sales will be driven through marketplaces by 2022. Are you a part of the 44% of UK retailers currently utilising ...
14:20
  1. The Boutique
    30 mins
    • The Boutique (Silent Stage)
    It is more important than ever to understand the profound technology-enabled switch in power from businesses to consumers. Pure Gym’s CEO, Humphrey Cobbold, will describe what he has learned riding th ...
  2. The Financial District
    30 mins
    • The Financial District
    How are retailers preparing to recoup revenues, should custom duties and VAT tariffs are introduced? And what new laws could potentially be in place which will impact retailers?
  3. The Flagship
    30 mins
    • The Flagship
    FMCG and retail have one common goal – to ensure a happy customer. So are current relationships between the two structured in a way which best serves the customer? If not, how can these relationships ...
  4. The Pop-up
    30 mins
    • The Pop-up (Silent Stage)
    Data is the new second language that should be learnt to push the limits of the current state of retail. The data economy has created new, unprecedented openness that must be echoed by retailers to re ...
  5. Workshops & Roundtables
    65 mins
    • Workshops & Roundtables
    From Digitalisation to Entertainmentisation, from Starbucks to KFC… a tangible insight into your imminent future.  
  6. The Emporium
    30 mins
    • The Emporium
    The real trendsetters in Retail today are those embracing Unified Retail. By combining what shoppers love most about both the physical and digital worlds, retailers are able to offer seamless experien ...
  7. The Launchpad
    30 mins
    • The Launchpad
    HubBox | 3DSTOREE | iine Card Japan, Inc | Zaptic
14:55
  1. The Financial District
    30 mins
    • The Financial District
    One of the trends identified for 2018 is the global consumers buying local goods. How can a financial partner help a retailer looking to grow internationally, focussing on a real pain point of payment ...
  2. The Flagship
    30 mins
    • The Flagship
    Artificial Intelligence (AI) is set to power the next industrial revolution, by reinventing business and reshaping the global economy. Retail will not be immune to the impact of AI. In particular, mac ...
  3. The Emporium
    30 mins
    • The Emporium
    It’s 2018. Social media has been mainstream for more than 15 years. More than a billion people are active on Facebook. It’s never been so easy to connect with new audiences. Yet - there are still rema ...
  4. The Boutique
    30 mins
    • The Boutique (Silent Stage)
    The digital revolution has ripped up the rulebook for almost every industry, and retail is no exception. The sharing economy has made physical assets less valuable, tech-powered pure-plays are emergin ...
15:25
  1. 20 mins
    • The Launchpad
    • The Emporium
    • The Flagship
    • The Financial District
    • The Boutique (Silent Stage)
    • The Pop-up (Silent Stage)
    • The Boardroom (Invite Only)
15:45
  1. The Flagship
    15 mins
    • The Flagship
    At the age of 17, his creation shook hands with President Obama and has already done work with NASA At 18 years old he started his own company from his bedroom and is now changing industries Over the ...
16:05
  1. The Flagship
    30 mins
    • The Flagship
    There’s a new race to command more visibility for your brand’s people, products, and locations so that you can attract more customers, increase sales, and get a leg up on the competition. For nearly 2 ...
16:40
  1. The Flagship
    30 mins
    • The Flagship
    The story of the past decade in retail has been about omnichannel and yet many of these strategies have proved only partially sufficient in creating growth. And now the goal posts have moved once agai ...
17:15
  1. The Flagship
    25 mins
    • The Flagship
    The music streaming revolution has in less than 5 years transformed the music industry at its core. Spotify, Apple, Google, Amazon are fighting it out in the consumer-market, but behind the scenes yet ...
17:40
  1. 320 mins
    • The Launchpad
    • The Emporium
    • The Flagship
    • The Financial District
    • The Boutique (Silent Stage)
    • The Pop-up (Silent Stage)
    • The Boardroom (Invite Only)
    Live Late is our fabulous, new festival-style party for all attendees at the end of day 1 of Retail Week Live. Following the rigours of the day, this will be a perfect opportunity to converse with col ...
08:55
  1. The Flagship
    5 mins
    • The Flagship
09:00
  1. The Flagship
    30 mins
    • The Flagship
    Most retail leaders currently face the difficult challenge of managing change, amid great uncertainty, at often large and long-standing organisations. And in this they are not alone. Across every sect ...
  2. The Drake Room
    90 mins
    • Workshops & Roundtables
    retailRIGHT, the vocational development and career support arm of the retailTRUST, will be hosting a 1 hour seminar on the Apprenticeship Reforms. The seminar is aimed at providing HR & L&D profession ...
09:30
  1. The Flagship
    30 mins
    • The Flagship
    Starting as a Saturday boy, Steve Rowe rose through the ranks to become chief executive of one of the high street’s most established retail names. He took the top role with one overriding objective - ...
10:00
  1. The Flagship
    30 mins
    • The Flagship
    The incredible speaker for this session will be announced on the day - and you won't want to miss it! Make certain you're there!
10:30
  1. 20 mins
    • The Launchpad
    • The Emporium
    • The Flagship
    • The Financial District
    • The Boutique (Silent Stage)
    • The Pop-up (Silent Stage)
    • The Boardroom (Invite Only)
10:50
  1. 5 mins
    • The Launchpad
    • The Emporium
    • The Flagship
    • The Financial District
    • The Boutique (Silent Stage)
    • The Pop-up (Silent Stage)
    • The Boardroom (Invite Only)
10:55
  1. The Flagship
    30 mins
    • The Flagship
    Experiential is a trend which continues to gain momentum in the industry but, how precisely do you calculate the value of an experiential initiative? In this session we’ll hear from organisations with ...
  2. The Financial District
    30 mins
    • The Financial District
    The rise of e-commerce has led to a reduction in footfall in our high streets, which, combined with higher store operating costs, is putting pressure on store profitability.  Will high streets and sto ...
  3. The Emporium
    30 mins
    • The Emporium
    In this session, Deputy Mayor for Business Rajesh Agrawal will provide insight into how retail Chief Executives can work together with City Hall to ensure London holds its position as one of the top r ...
  4. The Boutique
    30 mins
    • The Boutique (Silent Stage)
    International growth is the mantra for many modern retailers, but how should companies be structured to support this? At footwear and accessories brand Dune, international growth is accelerating and i ...
  5. The Pop-up
    30 mins
    • The Pop-up (Silent Stage)
    How many times have you ignored that little voice inside your head that’s saying ‘why don’t you’? How many times have you ignored it because you didn’t feel capable or feared failing? Sometimes it’s s ...
  6. The Launchpad
    30 mins
    • The Launchpad
    Go Instore | Chattermill | Spoon Guru | Paperplanes
  7. Workshops & Roundtables
    65 mins
    • Workshops & Roundtables
    Most of us have heard about chatbots and AI but where should you focus your efforts and how can retailers get started, deliver quickly and make an impact? This session will discuss the areas where thi ...
11:30
  1. The Launchpad
    30 mins
    • The Launchpad
    Localistico | Jisp | PiCo Labs | Shoppar
  2. The Emporium
    30 mins
    • The Emporium
    Skill shortages and high vacancy numbers in retail mean competition for good people is high. To help you meet current and future challenges, this session will explore ways to access new talent and gai ...
  3. The Pop-up
    30 mins
    • The Pop-up (Silent Stage)
    In this session, retail thought leader and rising star, Imogen Wethered (recently listed in Forbes 30 Under 30 Technology list of 2018 young leaders to watch), will be giving practical insights into h ...
  4. The Flagship
    30 mins
    • The Flagship
    Retail has always been a fast paced sector but now the demands of meeting changing shopper needs and shopping habits are stretching even the most agile players. Predicting the future is tough but in t ...
  5. The Financial District
    30 mins
    • The Financial District
    Keeping up with customer expectations in pureplay is an expensive game. And the tech underpinning everything requires frequent investment. So how do pureplay companies invest to assure customer expect ...
  6. The Boutique
    30 mins
    • The Boutique (Silent Stage)
    Smart retailers are already looking for the innovative, challenging and disruptive next waves of change.  Innovation Labs are appearing across the landscape and Hackathons are the new goldrush.  But s ...
12:05
  1. The Boutique
    30 mins
    • The Boutique (Silent Stage)
    With the future of the physical store under threat, are our metrics for measuring the value of our stores still correct? Is it possible to think longer-term about the benefits of a store, in building ...
  2. The Pop-up
    30 mins
    • The Pop-up (Silent Stage)
    Let’s face it, retail isn’t the sexiest industry to work for and retailers have a big job to do to compete for hot digital talent with the disruptors and tech giants of this world. However, there are ...
  3. The Flagship
    30 mins
    • The Flagship
    In times of such change and when business face so many challenges, strong leadership is essential to ensuring successful, profitable and sustainable business. Even the most successful businesses of to ...
  4. The Financial District
    30 mins
    • The Financial District
    International FMCG brands not currently selling into China must consider market entry now, or risk missing a historic opportunity. Already the world’s largest food market since 2009, China will overta ...
  5. The Emporium
    30 mins
    • The Emporium
    Two 15 minute presentations will take place during this session.  The first presentation from ASOS will focus on how GDPR can serve as a catalyst for change across the digital customer experience jour ...
  6. Workshops & Roundtables
    30 mins
    • Workshops & Roundtables
    Retailers, more than most, recognise the power of direct mail to drive consumer response.  Now a market changing industry initiative, JICMail, captures data that sheds new light on the complex consume ...
12:35
  1. 70 mins
    • The Launchpad
    • The Emporium
    • The Flagship
    • The Financial District
    • The Boutique (Silent Stage)
    • The Pop-up (Silent Stage)
    • The Boardroom (Invite Only)
  2. 70 mins
    An invite only lunch led by HSBC. If you'd like more information on this lunch, please contact Sian.Ticker@retail-week.com Navigating the UK consumer landscape - Against the backdrop of a tight labour ...
  3. 70 mins
    An invite only lunch led by MuleSoft. If you'd like more information on this lunch, please contact Sian.Ticker@retail-week.com
  4. 70 mins
    An invite only lunch led by Good Growth. If you'd like more information on this lunch, please contact Sian.Ticker@retail-week.com The former Secretary of State for Business, Innovation and Skills and ...
13:45
  1. The Financial District
    30 mins
    • The Financial District
    Greater pension contributions, the requirement to meet the National Minimum Living Wage by 2020 as well as increasing rent rates are leading to greater overhead costs. How are retailers managing the a ...
  2. The Boutique
    30 mins
    • The Boutique (Silent Stage)
    In this session, a panel of international retail experts will share differing opinions on the best models for international expansion. They will address questions such as - how best to balance digital ...
  3. The Pop-up
    30 mins
    • The Pop-up (Silent Stage)
    With more people buying on mobile rather than computer and with the convenience economy booming, it’s more important than ever that retailers ensure frictionless routes to purchase.  But what does tru ...
  4. The Emporium
    30 mins
    • The Emporium
    Rising expectations mean customers expect businesses to recognise them regardless of channel, giving them what they want, when they want, where they want with as little input as possible. And thanks t ...
  5. The Launchpad
    30 mins
    • The Launchpad
    The three top scoring start-ups will re-pitch to all judges
  6. The Flagship
    30 mins
    • The Flagship
    The traditional lines between retail and brands are blurring with brands increasingly selling direct to consumers. We are witnessing increased pressure on retailers to compete on price in order to kee ...
14:20
  1. Workshops & Roundtables
    65 mins
    • Workshops & Roundtables
    The most successful retailers will be those that can optimise their digital core; intelligently using data to automate core business-as-usual processes.  The nirvana of stores becoming ‘experience cen ...
  2. The Flagship
    30 mins
    • The Flagship
    Having taken eve from start-up to IPO in just over two years, the team at Eve have proven that even the sleepiest of industries is open to disruption and that if you’re creative enough, it’s possible ...
  3. The Emporium
    30 mins
    How does a passion for education and workplace skills make good commercial sense? Since its earliest days the Co-op has taken a strong interest in learning and training. Today its Academy Trust School ...
  4. The Financial District
    30 mins
    • The Financial District
    As customers’ shopping habits are changing, and their expectations are rising, retailers need to respond with both traditional and technology based solutions. How can you create a seamless multi-chann ...
  5. The Boutique
    30 mins
    • The Boutique (Silent Stage)
    Social Prediction – that is: predicting consumer behaviour using Social Data, Algorithms, and Artificial Intelligence –  is radically changing how progressive consumer-led companies are implementing a ...
14:55
  1. The Boutique
    30 mins
    • The Boutique (Silent Stage)
    The retail industry is evolving, and millennials are seeking more experiences to spend their money on. Therefore, this session will discuss how emerging brands are adapting to this by using their stor ...
  2. The Flagship
    30 mins
    • The Flagship
    Empower and inspire your staff. Build a community. Give something meaningful back to society. Use your position to inspire change. Is it really possible to live up to all this whilst also growing a su ...
  3. The Financial District
    30 mins
    • The Financial District
    Litigation funding is changing a retailer’s legal team from a liability to a lucrative revenue source. Recent research by Thomson Reuters revealed that litigation spend among the FTSE 100 reached £26. ...
  4. The Emporium
    30 mins
    • The Emporium
    Retailers face a complex issue; they need to connect their organisations current reality with their vision for its future, whilst trying to keep up with the pace of change in an already disrupted mark ...
15:25
  1. 20 mins
    • The Launchpad
    • The Emporium
    • The Flagship
    • The Financial District
    • The Boutique (Silent Stage)
    • The Pop-up (Silent Stage)
    • The Boardroom (Invite Only)
15:45
  1. The Flagship
    5 mins
    • The Flagship
16:10
  1. The Flagship
    30 mins
    • The Flagship
    Although change can take many forms, there are some factors powerful enough to disrupt any organisation and its leadership team.   In his session, Adrian will draw on more than twenty years’ experienc ...
16:40
  1. The Flagship
    30 mins
    • The Flagship
    What’s the value of a brand ambassador? How do you find the best possible advocate for your business? And how can you get on their radar? In this session we’ll hear from international supermodel David ...