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09:10
  1. Main Stage
    10 mins
    • Main Stage
10:00
  1. Main Stage
    30 mins
    • Main Stage
    The “new normal” was an oft-repeated phrase during lockdown. How have customer expectations shifted post-pandemic? And what does that mean for the customer experience retailers now need to offer? We’l ...
11:00
  1. Arcadia 1 - 2nd Floor
    90 mins
    • Fringe events
    Join your peers at the BRC's Climate Action Roadmap event at Retail Week Live 2023. Retail leaders will meet to discuss progress made on achieving net zero and share best practice across the industry. ...
11:05
  1. Discovery Zone
    30 mins
    • Discovery
    Our judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most cutting-edge technologies and the minds behind them.
  2. Boardroom Zone
    30 mins
    • Boardroom
    Strong company cultures with innovative, happy, engaged teams don't happen by accident. It comes from the top. In this session, chief executives debate candidly the reality of what it takes to create ...
  3. Tech & Digital Zone
    30 mins
    • Tech & Digital
    Within the vast tech landscape, it can be difficult to decipher the right solution for your business. Join us to hear how retailers are using their in-store tech to create a more informed and engaged ...
  4. Consumer Zone
    30 mins
    • Consumer Zone
    The most valuable shoppers feel part of something bigger than the product in their hands. In this new era of community building, brands need to interact authentically with their audience outside of se ...
  5. People & Wellbeing Zone
    30 mins
    • People and Wellbeing
    Company culture has been a hot topic for decades, but what does it really mean? Many theorists suggest it can be used to exclude people, for example “culture-fit” interviews have been mooted as the ep ...
11:40
  1. Discovery Zone
    30 mins
    • Discovery
    Our judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most cutting-edge technologies and the minds behind them.
  2. People & Wellbeing Zone
    20 mins
    • People and Wellbeing
    Do you know the difference between positive discrimination and positive action? The former can have a reputation for unfairness and creating tension, while the latter could be key to solving inequalit ...
12:05
  1. People & Wellbeing Zone
    20 mins
    • People & Wellbeing
    Lord Mark Price, founder of employee experience platform WorkL and former managing director of Waitrose, will explore the link between people, productivity and commercial performance through the lens ...
12:15
  1. Discovery Zone
    30 mins
    • Discovery
    Our judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most cutting-edge technologies and the minds behind them.
12:30
  1. Boardroom Zone
    20 mins
    • Boardroom
    The cost-of-living crisis is biting, war is raging and inflation is rocketing.There are question marks over just how high inflation will rise and how deep a recession is on the cards. In this session, ...
  2. Tech & Digital Zone
    30 mins
    • Tech and Digital
    From launches (B&Q and Farfetch) to acquisitions (Frasers Group), successful fundraising rounds (OnBuy) and demises (Made.com), the marketplace world continues to evolve at pace. Meanwhile, at Amazon, ...
  3. Consumer Zone
    30 mins
    • Consumer
    According to McKinsey & Co, 65% of global GDP is under a commitment to be carbon neutral by 2050. But with consumers having less disposable income and generally being more considerate in their purchas ...
  4. People & Wellbeing Zone
    30 mins
    • People & Wellbeing
    In recent years, mental health has been front of mind for many retailers in defining their people strategy. Not least because it has been proven that maintaining worker wellbeing helps positively impa ...
13:00
  1. LUNCH
    75 mins
14:15
  1. Main Stage
    20 mins
    • Main Stage
    A closer look at families on a budget: who they are, what their priorities are, the challenges they are facing in 2023 and how retailers can cater for them today and in the future. We’ll explore: Insi ...
15:05
  1. Discovery Zone
    30 mins
    • Discovery
    Our judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most cutting-edge technologies and the minds behind them.
  2. Tech & Digital Zone
    30 mins
    • Tech and Digital
    Bored of metaverse chat? Don't be. Let us cut through the noise. This isn't a digital pipe dream but a whole new world of opportunities. We hear from the experts on how the metaverse promises to chang ...
  3. Consumer Zone
    20 mins
    • Consumer
    The current cost-of-living crisis has changed how and where people shop and spend. Even for an industry acclimatised to unpredictability, the current levels of chaos are extraordinary. The question is ...
  4. Future Leaders by Be Inspired
    20 mins
    • Future Leaders
    Work in the retail sector is fast-paced, stimulating and dynamic, but it can also be stressful, pressured and, at times, unpredictable. Cate Sevilla has penned an entire book about the work experience ...
15:30
  1. Boardroom Zone
    20 mins
    • Boardroom
    Retail is staring into the jaws of yet another crisis ' Covid-19 may be dimming in the memory, but the cost-of-living crunch is here to bite. How retailers respond, adapt and drive value is critical t ...
  2. Consumer Zone
    20 mins
    • Consumer Zone
    When it comes to ensuring footfall, a positive in-store experience is three to 10 times more important than advertising and promotions. The challenge, therefore, is how do you ensure your frontline st ...
  3. Future Leaders by Be Inspired
    30 mins
    • Future Leaders
    Work hard, set goals, stay motivated, find success, hustle. In principle, these ideals should pave the way for career fulfilment and happiness. But, for many people, this constant pressure to do more, ...
15:55
  1. Boardroom Zone
    20 mins
    • Boardroom
  2. Consumer Zone
    20 mins
    • Consumer Zone
    What are the consumer trends bubbling to the surface? Are you ready for them? We're not just going to talk about the trends doing the rounds, we're going to present tomorrow's shopper in a way that's ...
16:05
  1. Future Leaders by Be Inspired
    20 mins
    • Future Leaders
16:15
  1. Tech & Digital Zone
    30 mins
    • Tech & Digital
    When it comes to payments, the industry has made huge strides, but we're a long way off from the 'frictionless' experience customers crave. With customer expectations constantly evolving, how can reta ...
16:20
  1. Consumer Zone
    30 mins
    • Consumer Zone
    As a nation, we're much more aware of our collective responsibilities, but while most retailers have environmental, social and governance (ESG) goals, many targets are set years into the future. That' ...
16:30
  1. Future Leaders by Be Inspired
    20 mins
    • Future Leaders
    When you ask most leaders, in retail and beyond, what drives them in their work, the most common answer is 'passion for what I do'. Finding belief in your work and believing you are making a differenc ...
16:55
  1. Consumer Zone
    20 mins
    • Consumer
    Gone are the days when diversity and inclusion was considered a strand of the HR department. Rightly so, it has become an integral part of many a retailer's culture and strategy. But how do you embed ...
09:00
  1. 165 mins
    • Young Minds
    • Future Leaders
    • Consumer
    • Tech & Digital
    • People & Wellbeing
    • Main Stage
    Brand new to Retail Week LIVE 2023, we’re bringing to the stage a curated morning of reverse mentoring for retail’s most senior leaders. Think you know Gen Z? Think again. Think Gen Alpha is too young ...
09:35
09:55
  1. Main Stage
    30 mins
    • Young Minds
    • Main Stage
    A brand is what consumers tell each other it is, so how do brands retain their intended narrative? In this session, three bright young things will discuss current consumer needs and trends from a vari ...
10:45
  1. Tech & Digital Zone
    30 mins
    • Young Minds
    • Tech and Digital
    The world of retail tech continues to explode with new solutions and ways of thinking. AR, VR, Web3 – the innovations keep on coming. And there is no one better to cut through the noise than the peopl ...
  2. Consumer Zone
    30 mins
    • Young Minds
    • Consumer
    Merely selling to the next generations is not enough. More than ever before, young consumers want to feel part of something. In this session we hear from young retail entrepreneurs who have done just ...
  3. People & Wellbeing Zone
    30 mins
    • Young Minds
    • People and Wellbeing
    A diverse working environment brings diversity of thought, greater creativity, better decision-making and more successful businesses. And that diversity extends to diversity of age, too. Younger gener ...
10:50
  1. Discovery Zone
    30 mins
    • Discovery
    Our judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most cutting-edge technologies and the minds behind them.
11:00
  1. Arcadia 1 - 2nd Floor
    60 mins
    • Fringe events
    Join the BRC, retail leaders and Retail Week’s Future Leaders ambassador community for an off-the-record debate into why true D&I progress in the sector is at risk and ways to keep up the momentum fro ...
11:20
  1. Tech & Digital Zone
    20 mins
    • Young Minds
    • Tech and Digital
    New research from Kantar Worldpanel tells us that one in five people are entering the metaverse, and the ramp-up of adoption will come more quickly than expected. Identifying the value of the metavers ...
  2. People & Wellbeing Zone
    20 mins
    • Young Minds
    • People and Wellbeing
    There’s been much discussion about collecting data around diversity and ticking boxes but labelling people, though often well-meaning, can ignore the subtleties of human experience. Enter the concept ...
11:25
  1. Discovery Zone
    30 mins
    • Discovery
    Our judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most cutting-edge technologies and the minds behind them.
11:45
  1. Tech & Digital Zone
    30 mins
    • Tech & Digital
    With nearly three-quarters of smartphone owners using Snapchat, that's a lot of consumers already familiar with augmented reality. But what is AR's true potential in driving retail sales? Is there one ...
  2. People & Wellbeing Zone
    20 mins
    • People & Wellbeing
    As retailers cope with the pressures of low economic growth and increasing inflation, as well as facing new challenges such as the huge reduction in consumer discretionary spending, it’s more importan ...
11:55
  1. Consumer Zone
    30 mins
    • Consumer Zone
    Physical stores need to be an extension of your brand; a space for customers to feel connected to your purpose and product, even if it's a showroom. But for the store to drive real value, it must be i ...
12:00
  1. Discovery Zone
    30 mins
    • Discovery
    Our judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most cutting-edge technologies and the minds behind them.
12:20
  1. Boardroom Zone
    20 mins
    • Boardroom

    What if you could take the positives from digitally native retailers - agility, adaptability and execution - and adopt these for traditionally store-led businesses? What if you thought like an online retailer with stores rather than a stores retailer with a website?

    A pragmatic approach to omnichannel is more crucial than ever before, given most store-based sales now begin with digital interactions, as retail reaches a tipping point in digital penetration and influence. 

    We'll explore: 

    • How to blend the positives of digitally native retailers with the advantages of a store estate 
    • Why, at a time when we’re all tightening our belts, smart investment in technology becomes a key differentiator  
    • How to understand the true economic value of your retail estate, including the critical role ecommerce will play in securing the future of the traditional retail store
  2. Tech & Digital Zone
    30 mins
    • Tech & Digital
    AI is not new to retail, but getting it right to fit your business and maximising its benefits is no easy feat. In this session, we hear from retail leaders whose investments in AI have helped them ma ...
12:30
  1. Consumer Zone
    30 mins
    • Consumer Zone
    Consumers don’t want to waste their time scrolling through pointless pop-ups, and investing in personalisation will make your customer’s journey all the sweeter. What are the technologies and strategi ...
13:00
  1. LUNCH
    75 mins
14:15
14:35
15:05
  1. Consumer Zone
    30 mins
    • Consumer
    Research from the Ellen MacArthur Foundation says that rental and resale could claim 23% of the global fashion industry by 2030 and create $700bn in revenue. At the same time, the repair industry is b ...
  2. Future Leaders by Be Inspired
    20 mins
    • Future Leaders
    Open hiring is the concept that the first candidate to apply gets the job. This new approach to recruiting entry-level roles was taken on by The Body Shop, which has successfully hired some of its bes ...
15:30
  1. Future Leaders by Be Inspired
    20 mins
    • Future Leaders
    The concept of reverse mentoring is simple: pair a senior leader with someone climbing the ladder and both gain a new perspective. But what does productive reverse mentoring really entail? In this ses ...
15:45
  1. Tech & Digital Zone
    15 mins
    • Tech and Digital

    Join us to find out who the three finalist start-ups are, as voted for by our group of retail judges from across the two days of fast and furious pitching at the Discovery Zone. After the pitches, Discovery’s Start-Up of The Year 2023 will be crowned.

15:55
  1. Future Leaders by Be Inspired
    35 mins
    • Future Leaders
    The echo chamber. Surrounding yourself with 'yes men'. A team of clones and suck-ups. Call it what you like, if you are constantly consorting with people who agree with you and make you feel like a ge ...
16:00
  1. Consumer Zone
    30 mins
    • Consumer
    Collaboration is pivotal in driving more change, more quickly. We'll explore how brands with a collaborative mindset are benefiting the planet, their consumers and their profits. Hear about new partne ...