The talk about AI in retail continues, but examples of gamechanging strides forward in how it can revolutionise retail are thin on the ground – if non-existent, some would argue. Implementation is piecemeal. Productivity gains are not yet clear.

This talk cuts through the noise to explore where it is starting to be deployed to make a genuine difference to retail, as well as the challenges that are impeding progress.

In this session, we explore:

• Why there’s so much AI talk and not much clarity about the benefits to retail
• Where in the industry is observing AI innovation and the change it’s bringing about
• The latest AI trends on the horizon and what the next 12 months holds