Metrics that matter in modern retail; defining, democratising and delivering
-
Presentation
Track 2
Jeff Bezos said to Amazon shareholders in 2010: “Senior leaders that are new to Amazon are often surprised by how little time we spend discussing actual financial results”
This session unpacks why many retailers need to rethink their measurements of success. How should the world of retail KPIs evolve to create long-term results? Are many more traditional KPIs just too simple and incapable of building a true picture?
In this session we'll explore:
- How the view of retail success has evolved with an ever more sophisticated digital landscape
- How different businesses are defining success
- How to create KPIs that engage the whole organisation
Speaker