Gadgets from gimmicks: the tech-led innovations that could transform your CX

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Panel discussion Track 1

From checkout-free stores to virtual shopping assistants, in the age of AI, customer experience is being redefined by technologies that merge the physical and digital, provide hyper-personalisation, make accurate consumer behaviour predictions and more. But how do retailers ensure customer expectations are met through tech and it’s not just budget wasted on AI gimmicks?

In this session, we'll explore:

  • The AI-powered innovations set to upend traditional CX models
  • Which technologies retailers are adopting and seeing ROI on
  • How to utilise multidisciplinary teams (IT, marketing, operations) to pilot and scale potential new solutions

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Speaker
Sathya Nandakumar
Chief Technology Officer
Holland & Barrett
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