Exclusive research: Presenting the results of the Retail Week/The Grocer Digital Capability Index

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Track 2

Join us as we reveal the results of the first ever Digital Capability Index (DCI), a new report covering how well the UK’s top retailers are delivering on what consumers value in omnichannel retail. Report author and Retail Week’s Intelligence & Insights Editor: George Arnett will reveal the top 10 brands in the DCI ranking and preview the rest of the findings, including:

  • What online shopping features are the most important to UK consumers?
  • Which brands are the most advanced on consumer-facing AI tools like LLM-powered chatbots?
  • Where can brands improve the most in joining up e-commerce and bricks-and-mortar?

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Speaker
George Arnett
Intelligence and Insights Editor
Retail Week
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