Omnichannel. Multichannel. Unified commerce. Whatever you want to call it, it’s the holy grail for consumers spending across websites, apps and in-store.

How can retailers ensure that experience is seamless? And that customers get the best of both worlds?

In this session, we’ll explore:

• How to create consistent, personalised touchpoints across stores and online platforms
• Ensuring operational alignment – from inventory to customer service; the essential considerations in creating a unified experience
• Where tech innovations from AI to the latest apps and new approaches to analytics are driving success