Featured sessions

Loading
    • Main Stage
    27 Mar 2019 The Main Stage -
    As president and CEO of Walmart International, Judith is all too aware of what it takes to lead a business in challenging times. In this exclusive opening keynote, Judith will share insight on Walmart’s role in the ever- changing landscape of global retail, drawing upon her experience of serving more than 100 million customers around the world every week.
    28 Mar 2019 -
    Whilst fans say it's the only alternative that behaves just like milk, Oatly say they don't even sell oat milk and no, they're not a food company. Instead, they are a purpose driven, sustainable lifestyle brand based on Swedish science. This unique philosophy is at the core of the company and integral to their growing legion of fans. In this session, we'll hear from the CEO about the company's uniqueness and why their innovative voice continues to resonate so well with consumers.
    27 Mar 2019 -
    All this talk of the Amazon threat. Why aren't we focussing on the positives? Instead of competing with the retail giant, why aren't we asking what we can do that they can't?
    • Main Stage
    28 Mar 2019 The Main Stage -
    We’re done with Millennial. Gen-Z too – we get it, everything in their world is digital. They never knew anything different. Surely the next generation will be the same? Or will they? Understanding and predicting consumer behaviour is vital, and it’s changing faster than ever before. So, what can we expect from the next generation of spenders – Gen Alpha? Join Carla Buzasi as she shares findings from a new report that will help you better prepare for the next ‘next’ generation of consumers.   
    27 Mar 2019 -
    Meet the millennials reinventing the way we shop. These bright young CEOs are the future of retail - if you don't already know them, you should.
    27 Mar 2019 -
    Imagine a world where the customer can choose their promotions and rewards, where they can transact in app, scan and go, order ahead, purchase and pick up anywhere. How can retailers put the customer in control of their purchasing experience and empower staff to directly influence sales by increased engagement, whether they are in or out of the store? In this session, three very different brands will explore how they deliver beautifully crafted, connected commerce experiences by allowing the customer to do just that.
    • Main Stage
    27 Mar 2019 The Main Stage -
    Kirsty Young said of our speaker that in the decades he spent as a renowned neurosurgeon, his time was spent “plying his craft and doing his best to balance detachment with compassion, and hope with realism”. In this closing keynote, Henry will talk with searing honesty about the fiercely anxious nature of his work, how he manages to cope under grave pressure, and what happens when the going gets very, very tough. Lessons that are endlessly applicable in the lives of Retail CEOs …
    27 Mar 2019 -
    In this session, Graham will share insight into Disney’s evolving strategy, using the recent launch of shopDisney as a live example of how they continue to grow with their customers. Within this, Graham will look at expansion of offer for consumer, personalisation and merging offline and online as just a few examples of how they’re staying true to their brand and diversifying. 
    • Main Stage
    28 Mar 2019 The Main Stage -
    Timpson’s maverick approach to recruitment continues to surprise and delight. It’s crystal that retaining the right staff is key to the success of any business, so what can you learn from their unusual approach? Can an employee-centric philosophy help your business soar into the future, too? How can it help you create that vital sense of community for your colleagues, no matter what their background?
    27 Mar 2019 -
    What does the head office or store worker of the future look like? What skills will they need? How will they be recruited, and what will you need to do to retain and reward them? In this session, we'll discuss how changing mindsets and new business models are altering future workforce strategies, and how leaders can prepare.
    27 Mar 2019 -
    Dani and Jack weren’t the only winners of Love Island – our panellists were too. The varied and brilliant strategic partnerships they built both skyrocketed sales and ratcheted consumer engagement. Join us as they share insight into these creative collaborations, the strategies behind them and the value they brought. 
    28 Mar 2019 -
    Being smart about how to collaborate and partner is the secret recipe for bringing real innovations to market, and therefore future profitable growth. In this session, we'll discuss how to shift the mindset away from a traditional vendor-buyer relationship, looking at why retailers need to embrace partnerships to ensure their survival, and how they benefit the customer.
    • Main Stage
    27 Mar 2019 The Main Stage -
    In an era of shop closures and high-street gloom, it's refreshing see a retailer thriving, and that's certainly the case with Greggs, as they close in on their 2,000th store. Once synonymous with sausages rolls and pastries, Greggs continue to diversify their product range, reflecting their acute understanding of their evolving customer base. In this session, Greggs CEO Roger Whiteside will share insight into their transformation journey, and the strategy that's keeping the wheels turning.
    27 Mar 2019 -
    Forget the old models and put aside the history of retail to-date. If you were starting a new consumer-facing business today, what would the perfect model be? What are investors looking for? What would your organisation look like, and what would your people strategy be?
    27 Mar 2019 -
    All businesses need to grow and evolve, but how can you get the balance right between planning for the next 12-18 months, and the next five-ten years? How, as a CMO, CEO, CFO, CIO, can you ensure this balance protects and supports staff, whilst delivering transformational change and growing the business?
    27 Mar 2019 -
    We know that our customers expect us to support social and environmental issues. How then, can we as retail leaders ensure that both our practices and products are sustainable? How can we enable our teams to not only embrace these issues, but spearhead them too?
    27 Mar 2019 -
    In 2018, Waitrose unveiled some of the biggest changes to its business in decades, including a rebrand. In this session, Rob Collins will share insight into how he's positioning Waitrose for success in a shifting retail landscape.
    • Main Stage
    28 Mar 2019 The Main Stage -
    It's no secret that a happy, healthy employee will ultimately be more productive and effective in the workplace. It's integral that we create a community of trust and support for our employees - an ethos which must come from the top if it's going to be infiltrate the wider company. Nobody knows this better than Mind CEO, Paul Farmer. In this keynote, he will speak candidly about what you can do as a leader to better empower and support your staff, as well as introduce you to 'Mental Health at Work'. Are you doing enough?
    27 Mar 2019 -

    Kim was the youngest and first female Director of Marks & Spencer Plc, Chief Executive of Pringle of Scotland, CEO of Aquascutum, not to mention advisor to Natalie Massenet at Net-a-Porter. In this session, Kim will draw from her own varied career and share insight on how the industry can better support aspiring young business women to help them achieve their goal.

    28 Mar 2019 -

    Digital transformation requires new skillsets and mindsets, meaning the battle for digital talent is only going to intensify. Where are these skills going to come from? When we find the next generation of talent, what can we do to retain them?

    28 Mar 2019 -
    Creating a richly defined strategy is an enormous challenge when it might be out of date in three months’ time. Technology’s changing so fast, how do you keep up? How can you create a living, breathing strategy that can evolve and change on a regular basis?
    28 Mar 2019 -
    The increasing complexity of new channels requires increased visibility. How can you cut through the noise? Which channels are delivering the biggest bang for your buck right now? Are they digital, or offline? Who’s getting it right?
    • Main Stage
    28 Mar 2019 The Main Stage -
    Today’s consumers are social, and they expect their brands to be as well, so how can retailers successfully leverage social media in a way that communicates the brand’s story effectively and delivers exceptional service? AO Founder John Roberts called in Facebook’s Nicola Mendelsohn to show his business how a different approach to social media could help them develop personal connections with their consumers. In this exclusive session, they’ll share insight into that approach, uncovering some key learnings with real-life examples. A must-attend for retailers wanting to increase brand loyalty and authenticity.
    • Main Stage
    27 Mar 2019 The Main Stage -

    When surviving in a harsh retail environment, collaborative partnerships can provide some shelter from the headwinds. It’s something we’re seeing more and more of, so what is it that makes them successful?

    • Main Stage
    27 Mar 2019 The Main Stage -

    People are the most expensive resource for most businesses and, with margins shrinking, many are thinking hard about restructuring to become leaner. Energetic and passionate people are core to the survival of your businesses. What more can we do to ensure they are supported in the workplace to help deliver the change the business requires to both survive, and thrive?

    27 Mar 2019 The Main Stage -

    Serial entrepreneur and legendary businessperson, Holly Tucker MBE, is joined by Chief Commercial and Marketing Officer, Ella d’Amato from notonthehighstreet to share insight into how they have grown a kitchen-table business into a multimillion-pound company. The talk will explore the realities for small businesses in this challenging climate, the need for the wider industry to support SMEs, as well as the role of marketplaces as the sector evolves.     

    27 Mar 2019 -

    Retailers. Restaurants. Hotels. Cinemas. We’re all asking the same question – how can we use the data and insight we collect about our consumers online to improve their experiences when they visit us in store? How can we create a synergy between these touchpoints?

    28 Mar 2019 -

    Today’s shopper moves fluidly between brands and channels, and their journey is always evolving. As we re-evaluate the role of the store, how can we better determine what experience is going to be most valuable, and why? How can we get a better understanding into the mindset of our consumers to help us create frictionless and experiential customer journeys?

    28 Mar 2019 -

    How can we create environments where the experiential is just as important as the sale? How do you bring your best digital talent to the physical store? What should the look and feel of the store of the future be? Join us as we explore the changing face of the store and their value going forward.