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SMG inspires experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback.

SMG has been named a Leader by independent research firm Forrester in a new report titled The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. We achieved the highest possible score in 13 of the 33 criteria.

To learn more about our customer, employee, and brand experience management (XM) solutions, visit


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