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Retail Week Live 2023 Maze Headline Partner

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CONSUMER ZONE

Covering all elements of the customer journey, Retail Week LIVE’s Consumer Zone will explore how customers live, think and shop - and what that means for retail.

With sustainability at the front of consumer consciousness, Retail Week LIVE’s Consumer Zone will include vital information for retailers on how measurable change can be achieved and performance managed in relation to CSR strategies and ESG targets.

Day One

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11:05
  1. More than a transaction - why community building is the key to loyalty
    Consumer Zone
    30 mins
    • Consumer
    The most valuable shoppers feel part of something bigger than the product in their hands. In this new era of community building, brands need to interact authentically with their audience outside of se ...
    Caroline Crosswell
    Caroline Crosswell, Chief Retail and Development Officer - Rapha
    Lucy Aylen
    Lucy Aylen, Founder - Never Fully Dressed
    Claire Hennah
    Claire Hennah, Beauty & Wellbeing Chief Customer & Digital Commerce Officer - Unilever
11:40
  1. From sausage rolls to software systems: How Greggs is keeping up with its customers
    Consumer Zone
    20 mins
    • Consumer
    When it comes to tech, getting the fundamentals right is crucial to achieve growth. It is important for retailers and brands to recognise when change is needed and why customers need to be at the hear ...
    Olaf Akkerman
    Olaf Akkerman, Managing Director Retail and Consumer Goods - Microsoft UK
    Tony Taylor
    Tony Taylor, IT & Digital Director - Greggs
12:05
  1. Communication is key: AI and the future of CX
    Consumer Zone
    20 mins
    • Consumer
    Advancements in artificial intelligence have made the customer experience more accessible and human – but is your company prepared to deliver the conversational experience customers now expect? Discov ...
    Graham Johnston
    Graham Johnston, Chief Executive Officer, Donaldson Retail & Distribution - James Donaldson Group Ltd
    Nico Beukes
    Nico Beukes, Managing Director - Yext
12:30
  1. Zero and hero: How to win in sustainability
    Consumer Zone
    30 mins
    • Consumer
    According to McKinsey & Co, 65% of global GDP is under a commitment to be carbon neutral by 2050. But with consumers having less disposable income and generally being more considerate in their purchas ...
    Andrew Griffiths
    Andrew Griffiths, Director of Policy and Partnerships - Planet Mark
    Sara Brennan
    Sara Brennan, Positive Business Director - Pentland Brands
    Nick Connell
    Nick Connell, Head of Second Life - Decathlon UK
    Rae Stanton-Smithson (She/Her)
    Rae Stanton-Smithson (She/Her), Earthcare Communications Lead - Lush Retail
15:05
  1. Making retail meaningful when we need to compromise
    Consumer Zone
    20 mins
    • Consumer
    The current cost-of-living crisis has changed how and where people shop and spend. Even for an industry acclimatised to unpredictability, the current levels of chaos are extraordinary. The question is ...
    Sam Dickson
    Sam Dickson, Acting Chief Customer Officer - Asda
    Britt Iversen
    Britt Iversen, Head of Strategy - Havas London
15:30
  1. How to focus store teams on what matters most
    Consumer Zone
    20 mins
    • Consumer
    When it comes to ensuring footfall, a positive in-store experience is three to 10 times more important than advertising and promotions. The challenge, therefore, is how do you ensure your frontline st ...
    André Pedersen
    André Pedersen, COO - Bjorklund
    Kayleigh Fazan
    Kayleigh Fazan, Founder - The International Retail Academy
15:55
  1. Tomorrow's consumer decoded
    Consumer Zone
    20 mins
    • Consumer
    What consumer trends are bubbling to the surface? Are you ready for them? In this session, Elspeth is not just going to talk about the trends doing the rounds, she will also present how to embrace the ...
    Elspeth Cheung
    Elspeth Cheung, Director of Brand Commercialisation - Landor & Fitch
16:20
  1. There is no Planet B
    Consumer Zone
    30 mins
    • Consumer
    As a nation, we're much more aware of our collective responsibilities, but while most retailers have environmental, social and governance (ESG) goals, many targets are set years into the future. That' ...
    Peter Wood
    Peter Wood, CEO - AllSaints & John Varvatos
    Lucy Williams
    Lucy Williams, Chief Legal Officer - Pets at Home
    Andrew Griffiths
    Andrew Griffiths, Director of Policy and Partnerships - Planet Mark
16:55
  1. D&I in your DNA: inclusivity as your brand, inside and out
    Consumer Zone
    20 mins
    • Consumer
    Gone are the days when diversity and inclusion was considered a strand of the HR department. Rightly so, it has become an integral part of many a retailer's culture and strategy. But how do you embed ...
    Paul Graham
    Paul Graham, Managing Director - Britvic

Day Two

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09:00
  1. Morning of Young Minds Explained
    165 mins
    • Young Minds
    • Consumer
    • Future Leaders
    • People & Wellbeing
    • Tech & Digital
    • Main Stage
    Brand new to Retail Week LIVE 2023, we’re bringing to the stage a curated morning of reverse mentoring for retail’s most senior leaders. Think you know Gen Z? Think again. Think Gen Alpha is too young ...
11:10
  1. YOUNG MINDS: Younger generations need to feel part of a brand and retailers can’t afford to ignore it
    Consumer Zone
    30 mins
    • Young Minds
    • Consumer
    Merely selling to the next generations is not enough. More than ever before, young consumers want to feel part of something. In this session we hear from young retail entrepreneurs who have done just ...
    Kyle Frank
    Kyle Frank, Founder & formulator - Frank's Remedies®
    Deborah Igunma
    Deborah Igunma, Fellow - Interact
11:45
  1. If it's not immersive or interactive, is it even worth your customer's time?
    Consumer Zone
    30 mins
    • Consumer
    Physical stores need to be an extension of your brand; a space for customers to feel connected to your purpose and product, even if it's a showroom. But for the store to drive real value, it must be i ...
    Lisa Miao
    Lisa Miao, COO - Pets at Home Retail
    Luke Horwath
    Luke Horwath, Head of Retail - Nespresso UK & ROI
    Jerome Botbol
    Jerome Botbol, Head of Immersive - Happy Finish 
12:20
  1. How to crack the personalisation puzzle
    Consumer Zone
    30 mins
    • Consumer
    Consumers don’t want to waste their time scrolling through pointless pop-ups, and investing in personalisation will make your customer’s journey all the sweeter. What are the technologies and strategi ...
    Kimberley Roditi
    Kimberley Roditi, Head Of Product Management - Yoox Net-a-Porter
    Zoe Allen
    Zoe Allen, Personalisation & CRO Lead - Decathlon
    Sarah Jarvis
    Sarah Jarvis, Communications and Propositions Director - Eagle Eye
14:50
  1. Ahead of the curve: why circularity will become the retail norm
    Consumer Zone
    30 mins
    • Consumer
    Research from the Ellen MacArthur Foundation says that rental and resale could claim 23% of the global fashion industry by 2030 and create $700bn in revenue. At the same time, the repair industry is b ...
    Victoria Prew
    Victoria Prew, CEO & Co-Founder - HURR
    Steve Oliver
    Steve Oliver, CEO - Music Magpie
    Kirsty Keoghan
    Kirsty Keoghan, Global General Manager of Fashion - eBay
15:25
  1. Power partnerships - the route to a sustainable future
    Consumer Zone
    30 mins
    • Consumer
    Collaboration is pivotal in driving more change, more quickly. We'll explore how brands with a collaborative mindset are benefiting the planet, their consumers and their profits. Hear about new partne ...
    Saasha Celestial-One
    Saasha Celestial-One, Co-Founder & COO - Olio
    Kerttu Inkeroinen
    Kerttu Inkeroinen, Marketing Director - Lucky Saint
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