Skip to main content

CONSUMER ZONE

1-featuredimage

Covering all elements of the customer journey, LIVE’s Consumer Zone will explore how customers live, think and shop - and what that means for retail.

With sustainability at the front of consumer consciousness, LIVE’s Consumer Zone will include vital information for retailers on how measurable change can be achieved and performance managed in relation to CSR strategies and ESG targets.

Both days start with everyone enjoying sessions together on the main stage, such as keynote speeches from retail’s leaders and insightful discussions with young minds. Then you can head over to the Consumer Zone for a stream of content that’s been curated just for you.

Day One

Loading
09:00
  1. Main Stage
    5 mins
    • Main Stage
    Leaders from Retail Week and The Grocer will welcome you to LIVE 2024
09:05
  1. Main Stage
    20 mins
    • Main Stage
    • Future Leaders

    From drones to healthcare, from AI to sustainable packaging, Amazon is committed to being at the forefront of our retail future.

09:25
  1. Main Stage
    20 mins
    • Main Stage
    Business rates, retail crime, planning policy… the headwinds facing the industry are real, and the list goes on.
09:45
  1. Main Stage
    30 mins
    • Main Stage
    There are more than 15m women in the UK who are currently in menopause and yet their needs are overlooked and underserved.
    Sponsored by GenM
10:35
  1. Consumer Stage
    20 mins
    • Consumer
    Last year the crowd went wild for the speaker from this brand so we have invited them back to give us more insight, more inspiration and a presentation to remember. All will be revealed soon…
11:00
  1. Consumer Stage
    30 mins
    • Consumer
    The ever-resilient luxury sector often leads the way in retail best practice; be it customer experience, brand building, driving loyalty or perhaps less known, their sustainability strategies.
11:35
  1. Consumer Stage
    25 mins
    • Consumer
    New high-margin revenue streams? What's not to like? With predictions that the retail media market will outgrow TV advertising revenue by 2028, this session gives the retail media lowdown. What does an optimum retail media roll-out look like? Which retailers are most suited to this growth opportunity, what are the pitfalls to avoid, and why is a strong-first party data strategy is central to its success?
    Sponsored by Mirakl
12:05
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    It's time to stop separating the creatives. Everyone can access the brain's right hemisphere and it's essential in all walks of work life - be it problem solving, strategic thinking, business transformation or inspiring your teams.
13:30
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Social impact helps create lasting relationships within the communities your brand serves
13:55
  1. Main Stage
    30 mins
    • Main Stage
    • Future Leaders

    Coca-Cola Europacific Partners debate what it takes to create and deliver a truly meaningful sustainability strategy

    Sponsored by Coca-Cola Europacific Partners
14:45
  1. Consumer Stage
    25 mins
    • Consumer
    How green can a retailer really be? In this panel, we lift the lid on the realities of sustainable supermarkets and lays bare the myths and possibilities of what it takes to become a true 'green grocer'.
    Sponsored by Ortus Energy
15:45
  1. Consumer Stage
    25 mins
    • Consumer
    The sustainability challenge is real. Balancing sustainability goals with commerciality is an ongoing challenge for all businesses. As leaders grapple with doing the right thing for the planet and meeting critical sustainable targets, we hear from three brands with a sustainable purpose at their heart, as we explore the challenges and rewards of driving a sustainable agenda.
16:45
  1. Main Stage
    20 mins
    • Main Stage
    Why is it important to know what makes you special? And once you know what it is, why should you celebrate it and use it to your advantage?

Day Two

Loading
09:00
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Love it or loathe it, the modern-day influencer has changed the retail landscape. Dismissed by some critics as vacuous, self-obsessed, and inauthentic, applauded by others for their ability to build huge and loyal communities with whom they truly resonate.
09:25
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Attentions are quickly turned amongst the swipe-ready generations. They want newness, creativity, immediacy, community. But it's also possible to win their hearts and minds and earn their loyalty. Get inside their minds and learn what makes them steadfast, from personalisation to product, from social media to seamless shopping.
09:50
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Understanding what younger generations want from a workplace is essential future-proofing. Senior leaders risk subconsciously projecting their view of what a company culture should look like to the point where they become unattractive to work for and irrelevant. From flexibility to purpose, technology to leadership, a business needs to be run with young talent in mind.
10:15
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Progressive leadership requires challenging the status quo, setting a vision, and understanding and directing with empathy.
11:00
  1. Consumer Stage
    25 mins
    • Consumer
    Brand building is still often seen as of lesser importance than sales, as it can be easy to get caught up in short-term thinking
    Sponsored by Nepa
11:30
  1. Consumer Stage
    25 mins
    • Consumer
    The physical store is undergoing a reincarnation. The humble high street shop has evolved beyond recognition and, as consumers continue to seek human interaction, the joy to be found in bricks and mortar is alive and well. But to succeed, stores need to be futureproofed. The future hinges on blending real-life with digital, offering unforgettable experiences and impressive levels of personalisation, all with the customer front and centre of every decision. Hear from the very best brands on how they're offering brand immersion and multisensory experiences. We will explore: How retailers are creating seamless unified experiences Where tech is proving transformational and how to invest for a return Ensuring gimickless-experiences that drive loyalty and sales Why location is also key and how to find the best places for new concept launches
12:00
  1. Consumer Stage
    25 mins
    • Consumer
    With consumer life increasingly lived online, and digital impacting in-store experiences too, retailers and FMCGs have a wealth of omni-channel customer data at their fingertips.
    Sponsored by LiveRamp
13:25
  1. Consumer Stage
    20 mins
    • Consumer
    In a world where immediacy is becoming the norm, what more can be done for businesses to navigate the opportunity the rapid delivery offers? After seeing a huge take-up during the global pandemic, join us as we explore how the offering can provide a long-term solution for both retailers and consumers.
    Sponsored by Uber
13:50
  1. Consumer Stage
    25 mins
    • Consumer
    All brands face significant challenges when it comes to retaining loyalty during a cost-of-living crisis, as cash-strapped consumers switch to cheaper own label alternatives.
14:30
  1. Main Stage
    25 mins
    • Main Stage
    From high interest rates to fluctuating prices, the global economy has been in three years of turmoil prompting consumers to judiciously prioritise their spend. But with consumer behaviour so fundamentally altered by this time, what will they want from retailers and brands moving forward?
    Sponsored by Mastercard
14:55
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Ever wondered what is keeping our most senior leaders up at night? Want to know what's on their to do list? And what they see being a focus in the future?
15:20
  1. Main Stage
    20 mins
    • Main Stage
    • Future Leaders
    It's the fashion success story that refuses to stand still; range expansions, partnerships, tentative steps towards a multichannel offer, and global ambitions. What's next for the fashion behemoth?
15:40
  1. Main Stage
    5 mins
    • Main Stage
    Leaders from Retail Week and The Grocer will conclude LIVE 2024