Meet-ups

Organised around Retail Week’s Five Winning Strategies, there will be short and snappy organised meet-ups across the two days - with one per winning strategy. This is your opportunity to network with like-minded peers, and strategise how you are solving the same challenges and seizing similar opportunities.

Rules of engagement
Be genuine
Be honest 
Engage in the conversation 
Contribute where you can add value 
Have fun! 

Wednesday 13 October

12.30 - 13.00 | Customer Experience
14.55 - 15.15 | Brand Relevance & Evolution

Thursday 14 October

11.45 - 12.15 | Agility & Partnerships
12.20 - 12.50 | Innovation & Investment
14.25 - 14.45 | Culture & Purpose

Customer Experience 

Join this meet-up to network and hack the future of your business with like-minded people with similar roles and business objectives as you. 

Discussion groups will break off and talk about some of the most important issues impacting this winning strategy such as: 

  • What does great customer experience look like? Any brands / features / examples that spring to mind?
  • How do retailers offer a seamless, frictionless experience across all channels?
  • How can retailers tailor and personalise experience for their customers?
  • Where will future disruption come from in taking customer experience to the next level? Which retailers / categories are leading on this?
Brand Relevance & Evolution

Join this meet-up to network and hack the future of your business with like-minded people with similar roles and business objectives as you. 

Discussion groups will break off and talk about some of the most important issues impacting this winning strategy such as: 

  • Which brands, in your opinion, are doing the best job of staying relevant for customers and why?

  • What factors ensure that brands can stay relevant and not lose favour to the next newcomer to the market?

  • What’s the best way to identify the innovations that are most relevant to your customers?

  • What long-term investment is needed to be an innovative brand that remains in tune with customer needs?

Agility & Partnerships

Join this meet-up to network and hack the future of your business with like-minded people with similar roles and business objectives as you. 

Discussion groups will break off and talk about some of the most important issues impacting this winning strategy such as: 

  • Partnerships allow companies to do things that they couldn’t do on their own. Have you seen any innovative partnerships recently? What made them unique and valuable?

  • How is your company partnering with other retailers / suppliers / delivery intermediaries / technology companies to become more agile and drive growth?

  • How do you see the market playing out for delivery intermediaries? Is there space for all of them?

  • Large retailers are following Amazon’s lead to create ecosystems and develop new services e.g. M&S stocking brands, Next’s Total platform, Ocado Solutions, Tesco Clubcard Plus. What further opportunities do you see for retailers to remain competitive and relevant?

Innovation & Investment

Join this meet-up to network and hack the future of your business with like-minded people with similar roles and business objectives as you. 

Discussion groups will break off and talk about some of the most important issues impacting this winning strategy such as: 

  • What are the investment priorities for your business to stay ahead of the competition?

  • In what ways are we rethinking the traditional concept of retail? Have you recently seen any new areas for innovation / investment?

  • How should retailers split investment into customers and innovation versus profitability and operational efficiency? Are they equally important?

  • How can innovation and investment solve challenges such as Brexit and the supply chain challenges that we are currently facing? Should we all be investing in technology and automation?

  • How much of a retailer’s revenue should be reinvested into innovation? (Amazon currently reinvests c. 15%)

Culture & Purpose

Join this meet-up to network and hack the future of your business with like-minded people with similar roles and business objectives as you. 

Discussion groups will break off and talk about some of the most important issues impacting this winning strategy such as: 

  • In what ways are culture and purpose intrinsically linked to successful growth?

  • Which businesses have you seen leading on culture and purpose and what did they do?

  • How can traditional retail businesses define their purpose and differentiate themselves without following everybody else?

  • Once a purpose is defined, how can this be truly measured and communicated to avoid greenwashing / wokewashing etc?

  • The Black Lives Matter movement and inspirational environmentalists such as Greta Thunberg have hugely influenced consumers to demand change. What will be the next areas of disruption / activism do you think?

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