Headline partner Openpay

Agenda

Here is a snapshot of sessions for you to start getting excited about. Keep checking back as new sessions and speakers get added to the line-up.

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  • Stream
    • Store Superheroes
10:20
  1. 30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    The retail industry is changing and transforming like never before, driven by consumers who want brands to provide contextual, personalised experiences online and in-store.  This presents a huge chall ...
  2. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    McDonald’s in the UK and Ireland has more than 1,300 restaurants, is almost 90% franchised and employs over 130,000 people. In 2019 alone it opened more than 40 new restaurants. It is a business that ...
10:25
  1. Track One
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    Inspired by Elizabeth Day’s hit podcast, Dawn, MD of This Place, will quiz a diverse panel on their biggest failures and what they’ve learned from them in creating leading customer experiences. With p ...
10:55
  1. Track Two
    20 mins
    • Store Superheroes
    In 2019, almost 6,000 traditional brick and mortar stores on British high streets closed as more people turned to online shopping to meet their ever-changing needs. This session will explore how, amid ...
  2. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    In this talk, Peter will share insight into IKEA’s transformational journey to make the retailer more affordable, accessible and sustainable over three years. He will touch upon the evolution of its s ...
11:30
  1. Workshop area
    60 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Our unique talking tables format creates the opportunity for you to connect with people facing the same specific challenges so that you can get out of the theory and into the detail. Pick three themes ...
12:05
  1. Track Two
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    According to a recent study, consumers of all ages still say that going to physical stores is their first choice when making purchases. When optimising the customer journey is a key priority for any r ...
13:05
  1. Lunch Rooms, Level 2
    70 mins
    • Store Superheroes
    • Customer Champions

    As consumers value experience more than ever, it’s becoming increasingly important for retailers to move beyond the concept of purely transactional, and instead to social and experiential. In this lunch, we will explore how retailers can create differentiated experiences to build strong connections with consumers that reinforce brand values. We will also delve into the technologies that can help maximise customer reach in-store.

    To be hosted by CB4 and Lisa Byfield-Green, Head of Insights, Retail Week.

    Please note this lunch is invitation only. 

14:15
  1. Main Stage
    20 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    This is where we introduce our surprise speaker. A change bringer and innovator, this person will revolutionise the way you think, behave and work. We’ve had Joshua Coombes, a London based social activist, Paula S. Williams, a transgender Baptist minister from Colorado, and Hyeonseo Lee, a North Korean Defector. Who will it be this year?
14:35
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Tony De Nunzio, chair of Pets at Home, and Dennis Millard, chair of Watches of Switzerland, will share their thoughts on the key issues facing retail boards today. They will discuss how boards determi ...
14:45
  1. Track One
    25 mins
    • Digital Collaborators
    • Store Superheroes

    The most complex yet most critical shopper of all time – Gen Z. Logged into multiple platforms across a mosaic world of their making, Gen Z live in a constant state of partial attention. So how exactly are they shopping in 2020, and what are the benchmarks? How can retailers make use of digital in-store, to set new benchmarks? What does the future look like?

    Join this exclusive session to uncover the insights into the design, launch and success of KitKat's flagship destination for Gen Z in São Paulo, and their biggest learnings in connecting with Gen Z in their constant state of partial attention.

15:45
  1. Workshop area
    30 mins
    • Store Superheroes
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
16:25
  1. Main Stage
    35 mins
    • Store Superheroes
    • Customer Champions
    Customers want destinations built around values and differentiation. They want their retail spaces to resonate and connect with the communities they serve. What are the strategies to creating such uni ...
09:00
  1. Track Two
    30 mins
    • Digital Collaborators
    • Store Superheroes
    MCM are a shining example of a Global brand on a mission to deliver a seamless experience for both their customers AND internal teams. Cathy McCabe and Jeehae Kim will share MCM's story of how an ambi ...
09:40
  1. Main Stage
    25 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    This is where we introduce our surprise speaker. A change bringer and innovator, this person will revolutionise the way you think, behave and work. We’ve had Joshua Coombes, a London based social activist, Paula S. Williams, a transgender Baptist minister from Colorado, and Hyeonseo Lee, a North Korean Defector. Who will it be this year?
10:10
  1. Track Two
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    'Shopper marketing is the new black', and with the rise of the likes of Amazon and other marketplaces, shopper marketing is booming. Times are changing quickly and the biggest thing now is that shoppe ...
11:10
  1. Workshop area
    60 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Our unique talking tables format creates the opportunity for you to connect with people facing the same specific challenges so that you can get out of the theory and into the detail. Pick three themes ...
  2. Track Two
    30 mins
    • Store Superheroes
    • Customer Champions

    With future generations of customers increasingly on the go, how can brands play a deeper role in people’s lives on the move? It’s a journey Shell’s retail business has been on for some time amid rising customer expectations, an energy system in transition and an evolving retail landscape. Hear how customer-centricity and digital disruption are key to enhancing the overall customer journey – and why continued innovation is at the very heart of how retail can remain relevant and add value.

11:55
  1. Main Stage
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    What are the sustainable strategies to ensure our stores happily coexist in the digital ecosystem? What new business models need to be considered to bridge the gap and revive our stores? How can cross ...
13:55
  1. Main Stage
    35 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    adidas are making massive strides in their DTC strategy and are using technology to become complete masters of their universe, allowing them to form strong relationships with their customers, and offe ...
14:40
  1. Main Stage
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
  2. Track Two
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Meet the millennials reinventing the way we shop. These bright young things are the future of retail - if you don’t already know them, you should.
15:55
  1. Main Stage
    10 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Crowning the Start-Up of The Year! Join us to see who will be crowned Discovery’s Start-Up Of The Year!
16:05
  1. Main Stage
    25 mins
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    As customers place increasing emphasis on sustainability, the retail industry must come together to find new ways to deliver on expectations. In this session, Tesco CEO Dave Lewis will discuss how 202 ...

 

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