Agenda

Here is a snapshot of sessions for you to start getting excited about. Keep checking back as new sessions and speakers get added to the line-up.

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  • Stream
    • Store Superheroes
10:20
  1. 30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    The retail industry is experiencing rapid change and transformation like never before. This is driven by consumers who expect a fast, seamless and personalised experience between online and in store, ...
  2. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    McDonald’s in the UK and Ireland has more than 1,300 restaurants, is almost 90% franchised and employs over 130,000 people. In 2019 alone it opened more than 40 new restaurants. It is a business that ...
10:55
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    In this talk, Peter will share insight into IKEA’s transformational journey to make the retailer more affordable, accessible and sustainable over three years. He will touch upon the evolution of its s ...
11:30
  1. Workshop area
    60 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Our unique talking tables format creates the opportunity for you to connect with people facing the same specific challenges so that you can get out of the theory and into the detail. Pick three themes ...
12:25
  1. Track Two
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    According to a recent study, consumers of all ages still say that going to physical stores is their first choice when making purchases. When optimising the customer journey is a key priority for any r ...
13:05
  1. Lunch Rooms, Level 2
    70 mins
    • Store Superheroes
    • Customer Champions

    As consumers value experience more than ever, it’s becoming increasingly important for retailers to move beyond the concept of purely transactional, and instead to social and experiential. In this lunch, we will explore how retailers can create differentiated experiences to build strong connections with consumers that reinforce brand values. We will also delve into the technologies that can help maximise customer reach in-store.

    To be hosted by CB4 and Lisa Byfield-Green, Head of Insights, Retail Week.

    Please note this lunch is invitation only. 

14:15
  1. Main Stage
    20 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    This is where we introduce our surprise speaker. A change bringer and innovator, this person will revolutionise the way you think, behave and work. We’ve had Joshua Coombes, a London based social activist, Paula S. Williams, a transgender Baptist minister from Colorado, and Hyeonseo Lee, a North Korean Defector. Who will it be this year?
14:40
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Three of the UK’s most senior business leaders will share their thoughts on the key issues facing retail boards today.  We will explore how consumer behaviour and the political and economic landscape ...
15:40
  1. Meet up area
    40 mins
    • Store Superheroes
    Join this meet-up to network with other Store Superheroes and hack the future of the tribe together.
15:50
  1. Track Three
    30 mins
    • Store Superheroes
    • Customer Champions

    The types of experiences your customers want are as varied as their personalities. Retailers must take a highly choreographed approach that seamlessly joins the physical store, online and mobile channels, with a spectrum of fulfilment options ranging from same-day collection to home delivery. What are the solutions and services that can help us create the same holistic view of customers and their transactions, regardless of channel?

     

16:25
  1. Track Two
    35 mins
    • Store Superheroes
    • Customer Champions
    Customers want destinations built around values and differentiation. They want their retail spaces to resonate and connect with the communities they serve. What are the strategies to creating such uni ...
09:00
  1. Track Three
    30 mins
    • Digital Collaborators
    • Store Superheroes
    MCM are a shining example of a Global brand on a mission to deliver a seamless experience for both their customers AND internal teams. Cathy McCabe and Jeehae Kim will share MCM's story of how an ambi ...
  2. Main Stage
    30 mins
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers

    175 years on, the Co-op remains focussed on developing leading products, services and initiatives that are good for the planet, communities and shoppers. In her keynote, Jo will outline how the Co-op is responding to a rise in ethical consumer spending and developing new products and services to innovate and support on the things that matter. She will also reveal how they have invested to create great shops where customers need them and how they are extending their wholesale platform, franchise stores and digital channels to market. Bricks and mortar are still vital in the convenience market, but Jo will also share how Co-op is growing its reach and convenience through innovative partnerships and delivery methods, including robots, whilst creating innovative food ranges to meet new consumer trends.

09:35
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    This is where we introduce our surprise speaker. A change bringer and innovator, this person will revolutionise the way you think, behave and work. We’ve had Joshua Coombes, a London based social activist, Paula S. Williams, a transgender Baptist minister from Colorado, and Hyeonseo Lee, a North Korean Defector. Who will it be this year?
10:10
  1. Main Stage
    30 mins
    • Store Superheroes
    • Customer Champions
    • Talent Seekers

    For stores to exist in the digital world, we need to revolutionise our approach to traditional retail. In this talk, we will hear insight into the approaches and strategies that Starbucks is implementing to create immersive retail experiences within each of their 31,000+ stores, and the lessons they have learn from their digital transformation journey.

10:50
  1. Track Three
    30 mins
    • Store Superheroes
    • Customer Champions

    With future generations of customers increasingly on the go, how can brands play a deeper role in people’s lives on the move? It’s a journey Shell’s retail business has been on for some time amid rising customer expectations, an energy system in transition and an evolving retail landscape. Hear how customer-centricity and digital disruption are key to enhancing the overall customer journey – and why continued innovation is at the very heart of how retail can remain relevant and add value.

11:10
  1. Workshop area
    60 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Our unique talking tables format creates the opportunity for you to connect with people facing the same specific challenges so that you can get out of the theory and into the detail. Pick three themes ...
11:55
  1. Track One
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    In this talk, we will delve into four trends shaping the industry: (1) the evolving role of the store in a connected world; (2) expectation transfer, where borrowing innovation across the industry can ...
14:30
  1. Track Three
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    What are the sustainable strategies to ensure our stores happily coexist in the digital ecosystem? What new business models need to be considered to bridge the gap and revive our stores? How can cross ...
14:40
  1. Track Two
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Meet the millennials reinventing the way we shop. These bright young things are the future of retail - if you don’t already know them, you should.
16:05
  1. Main Stage
    25 mins
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    As customers place increasing emphasis on sustainability, the retail industry must come together to find new ways to deliver on expectations. In this session, Tesco CEO Dave Lewis will discuss how 202 ...

 

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