Agenda

Here is a snapshot of sessions for you to start getting excited about. Keep checking back as new sessions and speakers get added to the line-up.

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  • Stream
    • Ethical Warriors
08:55
  1. 25 mins
    • Customer Champions
    • Ethical Warriors
    Our world is changing fast, and all businesses must change if they are to survive. With faith in politicians at an all-time low, people want and expect corporations to take action on issues ranging fr ...
09:50
  1. Track Two
    30 mins
    • Customer Champions
    • Ethical Warriors
    This will be a debate on the future of fashion consumption. As the circular economy is taking off, and technology and digital innovations are opening new opportunities to drive it forward and create n ...
10:20
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    McDonald’s in the UK and Ireland has more than 1,300 restaurants, is almost 90% franchised and employs over 130,000 people. In 2019 alone it opened more than 40 new restaurants. It is a business that ...
10:55
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    In this talk, Peter will share insight into IKEA’s transformational journey to make the retailer more affordable, accessible and sustainable over three years. He will touch upon the evolution of its s ...
11:30
  1. Workshop area
    60 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Our unique talking tables format creates the opportunity for you to connect with people facing the same specific challenges so that you can get out of the theory and into the detail. Pick three themes ...
11:40
  1. Track One
    40 mins
    • Customer Champions
    • Ethical Warriors
    With 88% of consumers wanting brands to help them be more environmentally friendly and 73% of millennials willing to try a product that supports a cause they care about, it’s not hard to see why brand ...
12:25
  1. Track One
    40 mins
    • Customer Champions
    • Ethical Warriors
    Customers increasingly expect the brands they shop with to have a point of view and even take a political stance. How can retailers make wider power moves that go beyond sustainability to include a br ...
14:15
  1. Main Stage
    20 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    This is where we introduce our surprise speaker. A change bringer and innovator, this person will revolutionise the way you think, behave and work. We’ve had Joshua Coombes, a London based social activist, Paula S. Williams, a transgender Baptist minister from Colorado, and Hyeonseo Lee, a North Korean Defector. Who will it be this year?
14:40
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Three of the UK’s most senior business leaders will share their thoughts on the key issues facing retail boards today.  We will explore how consumer behaviour and the political and economic landscape ...
15:15
  1. Track One
    30 mins
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers

    Climate change is the most salient issue of our time, and yet many businesses still view growth and environmental impact as a trade-off. Bulb has built a business with a pro-climate mission at its core, and with 1.5 million members in 4 years, is now the UK’s fastest growing private company. In this fireside chat, Russell Davies, CMO, will explain how Bulb has built a business that helps fight climate change, and how their growth demonstrates how much people want to do the right thing.

  2. Main Stage
    30 mins
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers

    As customers place more value on higher quality products that have an ethical, authentic narrative, it’s more important than ever for brands to be transparent with their funds, resources and partnerships. In this keynote, Tjeerd will share insight into the sustainable practices that are taking HEMA to the next level of retailing, and how this is driving new growth in both new and existing markets.

15:50
  1. Track One
    40 mins
    • Customer Champions
    • Ethical Warriors
    Consumers are rejecting the mass-produced and are seeking authentic, differentiated products and experiences that allow them to express their individuality. DTC brands are redefining how we connect wi ...
17:05
  1. Track One
    30 mins
    • Customer Champions
    • Ethical Warriors

    Julian founded Huel, a nutritionally complete food, in 2014. In 2019, Huel has celebrated over 50 million meals sold to over 80 countries. In October 2018, Huel raised £20m (the first external money in) from Highland Europe to accelerate growth, giving a valuation of £220m. In this exclusive fireside chat, Julian will share insight into the journey of the brand, how Huel is inherently a sustainable food choice, and the deep connections they develop with their customers that enable them to react and adapt quickly to trends and customer demand.

09:00
  1. Main Stage
    30 mins
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers

    175 years on, the Co-op remains focussed on developing leading products, services and initiatives that are good for the planet, communities and shoppers. In her keynote, Jo will outline how the Co-op is responding to a rise in ethical consumer spending and developing new products and services to innovate and support on the things that matter. She will also reveal how they have invested to create great shops where customers need them and how they are extending their wholesale platform, franchise stores and digital channels to market. Bricks and mortar are still vital in the convenience market, but Jo will also share how Co-op is growing its reach and convenience through innovative partnerships and delivery methods, including robots, whilst creating innovative food ranges to meet new consumer trends.

09:35
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    This is where we introduce our surprise speaker. A change bringer and innovator, this person will revolutionise the way you think, behave and work. We’ve had Joshua Coombes, a London based social activist, Paula S. Williams, a transgender Baptist minister from Colorado, and Hyeonseo Lee, a North Korean Defector. Who will it be this year?
09:45
  1. Track One
    40 mins
    • Digital Collaborators
    • Customer Champions
    • Ethical Warriors
    This will be a juicy panel on the future of food. What will we be eating in the future? How is technology unlocking this? Will motherless meat replace reared meat? Will we all be vegan in the future? ...
10:35
  1. Meet up area
    30 mins
    • Ethical Warriors
    Join this meet-up to network with other Ethical Warriors and hack the future of the tribe together.
11:10
  1. Workshop area
    60 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Our unique talking tables format creates the opportunity for you to connect with people facing the same specific challenges so that you can get out of the theory and into the detail. Pick three themes ...
  2. Track One
    40 mins
    • Customer Champions
    • Ethical Warriors
    Responsible business is shifting and we’re seeing a boost in demand for higher welfare, premium products. How transparent we are with our sources/suppliers and ingredients, how consistent we are with ...
13:55
  1. Track Three
    30 mins
    • Customer Champions
    • Ethical Warriors
    Former investment bankers and data geeks, Ken Price and Steve French couldn’t find the shirts they liked and decided to create their own, drawing upon their expertise in complex data systems to unders ...
  2. Track Two
    40 mins
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    How can we make a longstanding commitment to becoming an economically sustainable and socially impactful organisation? How can we deeply inbred purpose inside our organisation so it’s not just values- ...
14:40
  1. Track Two
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Meet the millennials reinventing the way we shop. These bright young things are the future of retail - if you don’t already know them, you should.
15:30
  1. Main Stage
    25 mins
    • Ethical Warriors
    • Talent Seekers
    Jo Fairley set out on her entrepreneurial journey in 1991 when she co-founded Green & Black’s Chocolate with a desire to “change the world one square of chocolate at a time”. Sales are now approaching ...
16:05
  1. Main Stage
    25 mins
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    As customers place increasing emphasis on sustainability, the retail industry must come together to find new ways to deliver on expectations. In this session, Tesco CEO Dave Lewis will discuss how 202 ...

 

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