Agenda

Here is a snapshot of sessions for you to start getting excited about. Keep checking back as new sessions and speakers get added to the line-up.

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  • Stream
    • Talent Seekers
09:45
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Customer Champions
    • Talent Seekers
    We live in uncertain times, in an everchanging world. We now gather more data than we sometimes know what to do with. And as science and retail become more personalised, this data revolution is transf ...
10:25
  1. Track Two
    30 mins
    • Customer Champions
    • Talent Seekers
    Hear how CCEP is accelerating revenue growth enabled by data, technology, new channels and new business models. How it is balancing the needs of today vs the demands of tomorrow and has created the pr ...
10:55
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    In this talk, Peter will share insight into IKEA’s transformational journey to make the retailer more affordable, accessible and sustainable over three years. He will touch upon the evolution of its s ...
11:30
  1. Workshop area
    60 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Our unique talking tables format creates the opportunity for you to connect with people facing the same specific challenges so that you can get out of the theory and into the detail. Pick three themes ...
12:35
  1. Meet up area
    30 mins
    • Talent Seekers
    Join this meet-up to meet like-minded fellow tribespeople to hack the future of your tribe together!
14:15
  1. Main Stage
    20 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    This is where we introduce our surprise speaker. A change bringer and innovator, this person will revolutionise the way you think, behave and work. We’ve had Joshua Coombes, a London based social activist, Paula S. Williams, a transgender Baptist minister from Colorado, and Hyeonseo Lee, a North Korean Defector. Who will it be this year?
  2. Track Two
    40 mins
    • Customer Champions
    • Talent Seekers
    Monitoring and promoting employee wellbeing should be a priority for all organisations, especially during times of great uncertainty and change. How can we build a successful case for wellbeing, and n ...
14:40
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Three of the UK’s most senior business leaders will share their thoughts on the key issues facing retail boards today.  We will explore how consumer behaviour and the political and economic landscape ...
15:15
  1. Track One
    30 mins
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers

    Climate change is the most salient issue of our time, and yet many businesses still view growth and environmental impact as a trade-off. Bulb has built a business with a pro-climate mission at its core, and with 1.5 million members in 4 years, is now the UK’s fastest growing private company. In this fireside chat, Russell Davies, CMO, will explain how Bulb has built a business that helps fight climate change, and how their growth demonstrates how much people want to do the right thing.

  2. Main Stage
    30 mins
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers

    As customers place more value on higher quality products that have an ethical, authentic narrative, it’s more important than ever for brands to be transparent with their funds, resources and partnerships. In this keynote, Tjeerd will share insight into the sustainable practices that are taking HEMA to the next level of retailing, and how this is driving new growth in both new and existing markets.

  3. Track Two
    30 mins
    • Digital Collaborators
    • Customer Champions
    • Talent Seekers

    Working in academia, the public and private sectors, Daniel is a leading expert in AI, as well as its applications and the social, commercial, economic and ethical implications. In a world where many believe access to more and more data will lead to ever better decision-making, he looks at what AI really is, what it can achieve, and the potential pitfalls. In this session, Daniel will outline a framework for understanding data-driven decision making, asking how organisations need to change their structure and how these ideas could scale to a planet. He will also argue why we need to embrace these emerging technologies and will discuss the philosophical and ethical issues surrounding them.  

16:35
  1. Track One
    30 mins
    • Talent Seekers
    To fully support digital transformation, retailers must break down silos to create a unified workforce where collaboration and innovation can thrive. How can leaders encourage a culture of risk taking ...
09:00
  1. Track One
    40 mins
    • Digital Collaborators
    • Talent Seekers
    This will be a debate on the topic that is on the tip of every retailer’s tongues: should we buy or should we build. Join this debate to hear both sides of the argument and prepare to leave the debate ...
  2. Main Stage
    30 mins
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers

    175 years on, the Co-op remains focussed on developing leading products, services and initiatives that are good for the planet, communities and shoppers. In her keynote, Jo will outline how the Co-op is responding to a rise in ethical consumer spending and developing new products and services to innovate and support on the things that matter. She will also reveal how they have invested to create great shops where customers need them and how they are extending their wholesale platform, franchise stores and digital channels to market. Bricks and mortar are still vital in the convenience market, but Jo will also share how Co-op is growing its reach and convenience through innovative partnerships and delivery methods, including robots, whilst creating innovative food ranges to meet new consumer trends.

09:35
  1. Track Two
    30 mins
    • Customer Champions
    • Talent Seekers
  2. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    This is where we introduce our surprise speaker. A change bringer and innovator, this person will revolutionise the way you think, behave and work. We’ve had Joshua Coombes, a London based social activist, Paula S. Williams, a transgender Baptist minister from Colorado, and Hyeonseo Lee, a North Korean Defector. Who will it be this year?
10:10
  1. Main Stage
    30 mins
    • Store Superheroes
    • Customer Champions
    • Talent Seekers

    For stores to exist in the digital world, we need to revolutionise our approach to traditional retail. In this talk, we will hear insight into the approaches and strategies that Starbucks is implementing to create immersive retail experiences within each of their 31,000+ stores, and the lessons they have learn from their digital transformation journey.

10:30
  1. Track One
    30 mins
    • Customer Champions
    • Talent Seekers

    In 2019, sales and profits at Dreams climbed for the sixth consecutive year. In this session, CEO Mike Logue will share insight on how implementing new technologies and developing a clearer understanding of data has formed the bases of their continued improvement, enabling them to better serve both their customers and colleagues. How have they turned around their once flagging fortunes, and what can you learn from their successes?  

11:10
  1. Workshop area
    60 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Our unique talking tables format creates the opportunity for you to connect with people facing the same specific challenges so that you can get out of the theory and into the detail. Pick three themes ...
12:10
  1. Track Two
    35 mins
    • Talent Seekers
    When employees have a connection to their place of work, they are more creative, better engaged and thus produce better results. But for real change to happen, every individual leader needs to buy int ...
12:45
  1. Lunch Rooms, Level 2
    60 mins
    • Talent Seekers

    In this new frontier of retail, we need data scientists, technologists, machine learning specialists and above all people who bring challenge and creativity. When none of the traditional recruitment pathways tick the box, how can we rethink our strategy to reinvent the workforce and support future talent? How do we embed a digital-first culture that champions our purpose and values? Join this lunch to find out more!

    To be hosted by DataRobot and Megan Dunsby, Commercial Content Editor, Retail Week.

    Please note this is invitation only. 

  2. Lunch Rooms, Level 2
    60 mins
    • Digital Collaborators
    • Customer Champions
    • Talent Seekers

    With computers encroaching on activities we previously believed only the sophisticated human brain could handle, we often ponder when, and where, AI & machine learning will replace human thinking. This lunch will delve into the newest innovations in AI capabilities, their potential to change the face of commerce, and what this means for the future of your organisation and your workforce. 

    To be hosted by Openpay and James Knowles, Head of Commercial Projects, Retail Week.

    Please note this lunch is invitation only.

     

13:55
  1. Workshop area
    60 mins
    • Talent Seekers

    Does your retail brand have inclusion at its heart? And is inclusion a core sales driver? This workshop looks at the way your employer brand shows up and what business opportunities you may be missing out on by not considering inclusion as part of your business and marketing strategy. 

  2. Track One
    40 mins
    • Talent Seekers
    Retail teams are expected to manage more and more complexity, especially in a multichannel world. In many instances, our people are managing a very different business to the one that they may have bee ...
  3. Track Two
    40 mins
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    How can we make a longstanding commitment to becoming an economically sustainable and socially impactful organisation? How can we deeply inbred purpose inside our organisation so it’s not just values- ...
14:40
  1. Track Two
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Meet the millennials reinventing the way we shop. These bright young things are the future of retail - if you don’t already know them, you should.
15:30
  1. Main Stage
    25 mins
    • Ethical Warriors
    • Talent Seekers
    Jo Fairley set out on her entrepreneurial journey in 1991 when she co-founded Green & Black’s Chocolate with a desire to “change the world one square of chocolate at a time”. Sales are now approaching ...

 

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