Agenda

Here is a snapshot of sessions for you to start getting excited about. Keep checking back as new sessions and speakers get added to the line-up.

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  • Stream
    • Digital Collaborators
09:45
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Customer Champions
    • Talent Seekers
    We live in uncertain times, in an everchanging world. We now gather more data than we sometimes know what to do with. And as science and retail become more personalised, this data revolution is transf ...
09:50
  1. Track One
    30 mins
    • Digital Collaborators
    • Customer Champions

    The meaning of ‘personalisation’ in the retail sector has changed dramatically over the last few years. Major innovation and the use of data is driving much deeper personalisation in 2020 as brands leverage consumer insights to make intelligent decisions informing new products and shopping experiences. During this speech, David will delve into how Alibaba has partnered with some of the world's most famous brands to help them deliver a new level of personalisation to the Chinese consumer.

10:20
  1. 30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    The retail industry is experiencing rapid change and transformation like never before. This is driven by consumers who expect a fast, seamless and personalised experience between online and in store, ...
  2. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    McDonald’s in the UK and Ireland has more than 1,300 restaurants, is almost 90% franchised and employs over 130,000 people. In 2019 alone it opened more than 40 new restaurants. It is a business that ...
10:45
  1. Track Three
    20 mins
    • Digital Collaborators
    • Customer Champions
    CMOs are increasingly getting the brief to reduce their dependency on other platforms, and drive traffic back on to their own websites. Live stream shopping is already transforming how people shop onl ...
10:55
  1. Meet up area
    30 mins
    • Digital Collaborators
    Join this meet-up to meet like-minded fellow tribespeople to hack the future of your tribe together!
  2. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    In this talk, Peter will share insight into IKEA’s transformational journey to make the retailer more affordable, accessible and sustainable over three years. He will touch upon the evolution of its s ...
11:10
  1. Track One
    20 mins
    • Digital Collaborators
    • Customer Champions
    This debate will be about the future of hyper-personalisation – will DNA and the science behind it open up a whole new world of hyper-personalisation?
11:30
  1. Workshop area
    60 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Our unique talking tables format creates the opportunity for you to connect with people facing the same specific challenges so that you can get out of the theory and into the detail. Pick three themes ...
11:45
  1. Track Three
    30 mins
    • Digital Collaborators
    • Customer Champions
    Customer expectations are at an all-time high, and with so many retailers in the market, loyalty is harder to secure than ever before. Hear from industry leaders about how creating a strong customer e ...
12:25
  1. Track Two
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    According to a recent study, consumers of all ages still say that going to physical stores is their first choice when making purchases. When optimising the customer journey is a key priority for any r ...
13:05
  1. Lunch Rooms, Level 2
    70 mins
    • Digital Collaborators
    • Customer Champions

    Consumers are using several devices at once and have reduced concentration spans. With shoppers more distracted, how can retailers and brands create precise, engaging content to hold their attention? What technologies can help develop captivating content across all touchpoints? Join this lunch to find out how you can differentiate yourselves to deliver a fully connected customer journey.

    To be hosted by Conversant and Isobel Chillman, Relationship Director, Retail Week.

    Please note this lunch is invitation only. 

  2. Lunch Rooms, Level 2
    70 mins
    • Digital Collaborators
    • Customer Champions

    Predicting customer behaviour is essential if retailers are to put the right products in front of the right customer at the right time. In this lunch, we will explore what motivates customers and how this should guide investments. We will also look at how data insight is crucial to driving experience, which online tools will drive conversion and why the store could be your most valuable asset.

    To be hosted by IBM and James Knowles, Head of Commercial Projects, Retail Week.

    Please note this lunch is invitation only. 

14:15
  1. Main Stage
    20 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    This is where we introduce our surprise speaker. A change bringer and innovator, this person will revolutionise the way you think, behave and work. We’ve had Joshua Coombes, a London based social activist, Paula S. Williams, a transgender Baptist minister from Colorado, and Hyeonseo Lee, a North Korean Defector. Who will it be this year?
14:40
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Three of the UK’s most senior business leaders will share their thoughts on the key issues facing retail boards today.  We will explore how consumer behaviour and the political and economic landscape ...
15:15
  1. Track Two
    30 mins
    • Digital Collaborators
    • Customer Champions
    • Talent Seekers

    Working in academia, the public and private sectors, Daniel is a leading expert in AI, as well as its applications and the social, commercial, economic and ethical implications. In a world where many believe access to more and more data will lead to ever better decision-making, he looks at what AI really is, what it can achieve, and the potential pitfalls. In this session, Daniel will outline a framework for understanding data-driven decision making, asking how organisations need to change their structure and how these ideas could scale to a planet. He will also argue why we need to embrace these emerging technologies and will discuss the philosophical and ethical issues surrounding them.  

15:50
  1. Track Two
    30 mins
    • Digital Collaborators
    • Customer Champions
    During their eight, regular season home games, the San Francisco 49ers entertain over 60,000 fans at Levi’s Stadium in Santa Clara, California. Each game's fan experience is paramount. In his talk, Um ...
16:25
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Customer Champions
    Content to be confirmed soon.
  2. Track Three
    35 mins
    • Digital Collaborators
    • Customer Champions

    Retailers are faced with an unprecedented amount of customer data; how they harness it to anticipate what customers expect and value, improve experiences and set themselves up against their competitors, is crucial if they’re going to survive. What are the techniques and technologies you can implement to better understand the data you need for a 360 view of the customer? How can you this help you generate real insight – and act on it?

17:00
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Customer Champions
    The world of search is experiencing a paradigm shift. Traditional search consisted of keywords and blue links. In the queries of today, consumers want answers to complex questions that aim to identify ...
09:00
  1. Track Three
    30 mins
    • Digital Collaborators
    • Store Superheroes
    MCM are a shining example of a Global brand on a mission to deliver a seamless experience for both their customers AND internal teams. Cathy McCabe and Jeehae Kim will share MCM's story of how an ambi ...
  2. Track One
    40 mins
    • Digital Collaborators
    • Talent Seekers
    This will be a debate on the topic that is on the tip of every retailer’s tongues: should we buy or should we build. Join this debate to hear both sides of the argument and prepare to leave the debate ...
09:35
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    This is where we introduce our surprise speaker. A change bringer and innovator, this person will revolutionise the way you think, behave and work. We’ve had Joshua Coombes, a London based social activist, Paula S. Williams, a transgender Baptist minister from Colorado, and Hyeonseo Lee, a North Korean Defector. Who will it be this year?
09:45
  1. Track One
    40 mins
    • Digital Collaborators
    • Customer Champions
    • Ethical Warriors
    This will be a juicy panel on the future of food. What will we be eating in the future? How is technology unlocking this? Will motherless meat replace reared meat? Will we all be vegan in the future? ...
10:10
  1. Track Three
    30 mins
    • Digital Collaborators
    • Customer Champions
    Join this essential session which will explore how the battle for the last mile is dramatically transforming (voice, autonomy, automated route planning, traffic data etc) with the advent of machines - ...
11:10
  1. Workshop area
    60 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Our unique talking tables format creates the opportunity for you to connect with people facing the same specific challenges so that you can get out of the theory and into the detail. Pick three themes ...
11:25
  1. Track Three
    30 mins
    • Digital Collaborators
    • Customer Champions
    Whilst customers demand instant gratification and frictionless experiences, they also demand trust and transparency. When data should be at the epicentre of any successful business, how can we ensure ...
11:55
  1. Track One
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    In this talk, we will delve into four trends shaping the industry: (1) the evolving role of the store in a connected world; (2) expectation transfer, where borrowing innovation across the industry can ...
12:45
  1. Lunch Rooms, Level 2
    60 mins
    • Digital Collaborators
    • Customer Champions
    • Talent Seekers

    With computers encroaching on activities we previously believed only the sophisticated human brain could handle, we often ponder when, and where, AI & machine learning will replace human thinking. This lunch will delve into the newest innovations in AI capabilities, their potential to change the face of commerce, and what this means for the future of your organisation and your workforce. 

    To be hosted by Openpay and James Knowles, Head of Commercial Projects, Retail Week.

    Please note this lunch is invitation only.

     

14:30
  1. Track Three
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    What are the sustainable strategies to ensure our stores happily coexist in the digital ecosystem? What new business models need to be considered to bridge the gap and revive our stores? How can cross ...
14:40
  1. Track Two
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Meet the millennials reinventing the way we shop. These bright young things are the future of retail - if you don’t already know them, you should.
  2. Track One
    40 mins
    • Digital Collaborators
    • Customer Champions
    Owning the customer relationship allows retailers and brands leverage to increase customer lifetime value. How can we maximise the enormous levels of customer data and insights to drive loyalty, so th ...

 

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