Agenda

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07:45
  1. 60 mins
08:45
  1. Main Stage
    10 mins
08:55
  1. Main Stage
    5 mins
09:00
  1. Main Stage
    25 mins
    • Customer Champions
    • Ethical Warriors
    Our world is changing fast, and all businesses must change if they are to survive. With faith in politicians at an all-time low, people want and expect corporations to take action on issues ranging fr ...
09:25
  1. Main Stage
    20 mins
    • Talent Seekers
    • Digital Collaborators
    • Customer Champions
    We now gather more data than we sometimes know what to do with, and how businesses take advantage of data and analytics is crucial in the new consumer landscape. In the arenas of space and astronomy, ...
09:45
  1. Main Stage
    20 mins
    • Store Superheroes
    • Talent Seekers
    • Digital Collaborators
    • Customer Champions
    • Ethical Warriors
    This is where we introduce our surprise speaker. A change bringer and innovator, this person will revolutionise the way you think, behave and work. We’ve had Joshua Coombes, a London based social activist, Paula S. Williams, a transgender Baptist minister from Colorado, and Hyeonseo Lee, a North Korean Defector. Who will it be this year?
10:05
  1. 20 mins
10:10
  1. Discovery
    20 mins
    • Discovery
    At Retail Week Live you can find all the ingredients for great partnerships. But sometimes things need a little shaking up. Delegates and start-ups alike are increasingly looking to network and hunt f ...
10:20
  1. Discovery
    50 mins
    • Discovery
    Bringing a group of start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail  Mode ...
10:25
  1. Track One
    30 mins
    • Digital Collaborators
    • Customer Champions
  2. Track Two
    30 mins
    • Digital Collaborators
    • Customer Champions
    Content to be confirmed soon.
  3. Track Three
    30 mins
    • Customer Champions
    • Ethical Warriors
    This will be a debate on the future of fashion consumption. As the circular economy is taking off, and technology and digital innovations are opening new opportunities to drive it forward and create n ...
10:55
  1. Workshop area
    30 mins
    • Digital Collaborators
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
11:00
  1. Track Two
    30 mins
    • Store Superheroes
    • Digital Collaborators
    • Customer Champions
    Inspired by Elizabeth Day’s hit podcast, Dawn, MD of This Place, will quiz a diverse panel on their biggest failures and what they’ve learned from them in creating leading customer experiences. With p ...
  2. Track Three
    25 mins
    • Talent Seekers
    • Customer Champions
    Hear how CCEP is accelerating revenue growth enabled by data, technology, new channels and new business models. How it is balancing the needs of today vs the demands of tomorrow and has created the pr ...
  3. Track One
    30 mins
    • Talent Seekers
    • Customer Champions
    • Ethical Warriors

    Socially and environmentally responsible consumers will increasingly choose businesses that strive to reduce their environmental impact. This is especially true in a post-Covid world, where empathy is king, and customers expect brands to be transparent with their funds, resources and partnerships. In this keynote, Tjeerd will share insight into the sustainable practices that are taking HEMA to the next level of retailing, and how this is driving new growth in both new and existing markets.

11:15
  1. Discovery
    40 mins
    • Discovery
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail  Moderator : C ...
11:30
  1. Workshop area
    60 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Retail of the future    Direct to consumer strategies   Rethinking loyalty    The next frontier of AI and analytics 
  2. Track Three
    25 mins
    • Digital Collaborators
    • Customer Champions
    CMOs are increasingly getting the brief to reduce their dependency on other platforms, and drive traffic back on to their own websites. Live stream shopping is already transforming how people shop onl ...
11:35
  1. Track Two
    20 mins
    • Digital Collaborators
    • Customer Champions
    We have seen a fundamental shift in our attitudes and behaviours due to Covid-19, with consumers seeking more protection for themselves. This will be about the future of hyper-personalisation – will D ...
  2. Track One
    25 mins
    • Store Superheroes
    • Talent Seekers
    • Digital Collaborators
    • Customer Champions
    • Ethical Warriors
    In this talk, Peter will share insight into IKEA’s transformational journey to make the retailer more affordable, accessible and sustainable over three years. He will touch upon the evolution of its s ...
12:00
  1. Discovery
    40 mins
    • Discovery
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail  Moderator : C ...
12:05
  1. Track One
    25 mins
    • Customer Champions
    • Ethical Warriors

    Richard will share insight into how Levi Strauss & Co. is developing new approaches to hyper-personalise their consumers’ journey and remove friction from their consumers’ experiences. Further, Richard will address that consumer’s journey through the sustainability lens.

12:25
  1. Track Two
    30 mins
    • Customer Champions
    • Ethical Warriors
12:30
  1. Track Three
    35 mins
    • Customer Champions
    • Ethical Warriors
    As people come out of the crisis, we will see a more considered mindset towards sustainability, with consumers expecting brands to take a stance on social issues. Considering this, how can retailers m ...
12:35
  1. Track One
    30 mins
    The world of search is experiencing a paradigm shift. Traditional search consisted of keywords and blue links. In the queries of today, consumers want answers to complex questions that use high-intent ...
  2. Workshop area
    30 mins
    • Talent Seekers
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
12:40
  1. Discovery
    30 mins
    • Discovery
    Co:Cubed will connect curious retailers with cutting-edge start-ups for quick-fire 5 minute conversations, speed-dating style. This is a must-attend for all retailers wishing to keep their finger on t ...
13:05
  1. Lunch Rooms, Level 2
    70 mins
    To be hosted by Newton and Retail Week. Please note this lunch is invitation only.  
  2. Lunch Rooms, Level 2
    70 mins
    • Digital Collaborators
    • Customer Champions
    Predicting customer behaviour is essential if retailers are to put the right products in front of the right customer at the right time. In this lunch, we will explore what motivates customers and how ...
14:00
  1. Discovery
    30 mins
    • Discovery
    At Retail Week Live you can find all the ingredients for great partnerships. But sometimes things need a little shaking up. Delegates and start-ups alike are increasingly looking to network and hunt f ...
14:15
  1. Discovery
    30 mins
    • Discovery
    Co:Cubed will connect curious retailers with cutting-edge start-ups for quick-fire 5 minute conversations, speed-dating style. This is a must-attend for all retailers wishing to keep their finger on t ...
  2. Track One
    40 mins
    • Customer Champions
    • Ethical Warriors
    Hear from a diverse panel of five consumers about what really matters to them when looking at which brands and retailers to buy from and how this affects their buying habits. This lively panel will di ...
  3. Track Two
    25 mins
    • Customer Champions
    Tails.com has grown from start-up to a multi-million-pound business producing over 8 million tailor-made meals a month in 5 years. Significantly, 72% of their customers had never bought dog food onlin ...
  4. Track Three
    40 mins
    • Talent Seekers
    • Customer Champions
    In a post-Covid world, the importance of mental health has never been so appreciated. As other people’s health is now vital to us, we need to show more empathy towards wellbeing, so that it becomes a ...
14:40
  1. Workshop area
    60 mins
    • Talent Seekers
    • Customer Champions
    Discover the power of humour, laughter and playfulness for creating happy teams and customers and the benefits of using humour as a technique for creating an unforgettable experience.   Exploring the ...
14:45
  1. Track Two
    25 mins
    • Store Superheroes
    • Digital Collaborators
    The most complex yet most critical shopper of all time – Gen Z. Logged into multiple platforms across a mosaic world of their making, Gen Z live in a constant state of partial attention. So how exactl ...
15:00
  1. Track One
    30 mins
    • Store Superheroes
    • Talent Seekers
    • Digital Collaborators
    • Customer Champions
    • Ethical Warriors
    Three of the UK’s most senior business leaders will share their thoughts on the key issues facing retail boards today.  We will explore how consumer behaviour and the political and economic landscape ...
  2. Track Three
    30 mins
    • Talent Seekers
    • Digital Collaborators
    • Customer Champions

    Working in academia, the public and private sectors, Daniel is a leading expert in AI, as well as its applications and the social, commercial, economic and ethical implications. In a world where many believe access to more and more data will lead to ever better decision-making, he looks at what AI really is, what it can achieve, and the potential pitfalls. In this session, Daniel will outline a framework for understanding data-driven decision making, asking how organisations need to change their structure and how these ideas could scale to a planet. He will also argue why we need to embrace these emerging technologies and will discuss the philosophical and ethical issues surrounding them.  

15:05
  1. Discovery
    40 mins
    • Discovery
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail  Moderator : C ...
15:15
  1. Track Two
    30 mins
    • Talent Seekers
    • Customer Champions
    • Ethical Warriors
    Climate change is the most salient issue of our time, and yet many businesses still view growth and environmental impact as a trade-off. Bulb has built a business with a pro-climate mission at its cor ...
15:35
  1. Track One
    25 mins
    • Customer Champions
    • Ethical Warriors

    Julian founded Huel, a nutritionally complete food, in 2014. In 2019, Huel has celebrated over 50 million meals sold to over 80 countries. In October 2018, Huel raised £20m (the first external money in) from Highland Europe to accelerate growth, giving a valuation of £220m. In this exclusive fireside chat, Julian will share insight into the journey of the brand, how Huel is inherently a sustainable food choice, and the deep connections they develop with their customers that enable them to react and adapt quickly to trends and customer demand.

  2. Track Three
    35 mins
    • Digital Collaborators
    • Customer Champions
    Retailers are faced with an unprecedented amount of customer data; how they harness it to anticipate what customers expect and value, improve experiences and set themselves up against their competitor ...
15:45
  1. Discovery
    30 mins
    • Discovery
    Co:Cubed will connect curious retailers with cutting-edge start-ups for quick-fire 5 minute conversations, speed-dating style. This is a must-attend for all retailers wishing to keep their finger on t ...
  2. Workshop area
    30 mins
    • Store Superheroes
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
16:05
  1. Track One
    30 mins
    Content to be confirmed soon
16:10
  1. Discovery
    30 mins
    • Discovery
    At Retail Week Live you can find all the ingredients for great partnerships. But sometimes things need a little shaking up. Delegates and start-ups alike are increasingly looking to network and hunt f ...
16:15
  1. Track Three
    40 mins
    We know that footfall will be challenging for some time, so what are the innovations that retailers can adopt to better adapt to this new landscape? How can retailers better connect with the communiti ...
16:55
  1. Main Stage
    365 mins
    On the evening of the 7th October join us for Live Late, the industry party that will give you serious FOMO if you don't attend! A perfect opportunity to do some serious networking, bust a groove (sho ...
07:45
  1. 70 mins
08:55
  1. Main Stage
    5 mins
09:25
  1. Main Stage
    25 mins
    • Talent Seekers
    • Ethical Warriors
    We know that consumers are increasingly environmentally conscious, and there is evidence to suggest these attitudes are starting to influence purchasing decisions. – which makes Jo Fairley way ahead o ...
09:50
  1. Main Stage
    25 mins
    • Store Superheroes
    • Talent Seekers
    • Digital Collaborators
    • Customer Champions
    • Ethical Warriors

    This is where we introduce our surprise speaker. A change bringer and innovator, this person will revolutionise the way you think, behave and work. We’ve had Joshua Coombes, a London based social activist, Paula S. Williams, a transgender Baptist minister from Colorado, and Hyeonseo Lee, a North Korean Defector. Who will it be this year?

10:15
  1. 20 mins
10:20
  1. Discovery
    30 mins
    • Discovery
    At Retail Week Live you can find all the ingredients for great partnerships. But sometimes things need a little shaking up. Delegates and start-ups alike are increasingly looking to network and hunt f ...
10:35
  1. Workshop area
    60 mins
    • Talent Seekers
    • Customer Champions
    Mindfulness and Positive Psychology have been the subject of growing attention in recent years, thanks to a rapidly expanding evidence base supporting their application to physical and mental well-bei ...
  2. Track Three
    30 mins
    • Store Superheroes
    • Digital Collaborators
    MCM are a shining example of a Global brand on a mission to deliver a seamless experience for both their customers AND internal teams. Cathy McCabe and Jeehae Kim will share MCM's story of how an ambi ...
  3. Track Two
    40 mins
    • Talent Seekers
    • Digital Collaborators
    This will be a debate on the topic that is on the tip of every retailer’s tongues: should we buy or should we build. Join this debate to hear both sides of the argument and prepare to leave the debate ...
11:05
  1. Track One
    30 mins
    • Digital Collaborators
    • Customer Champions
    Join this essential session which will explore how the battle for the last mile is dramatically transforming (voice, autonomy, automated route planning, traffic data etc) with the advent of machines - ...
  2. Discovery
    40 mins
    • Discovery
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail  Moderator : C ...
11:10
  1. Track Three
    30 mins
    • Talent Seekers
    • Customer Champions
    Never before has the war for tech talent been so fierce.  How can retailers compete in this landscape? How can they attract the best tech talent, and then when they have it how can they retain it? How ...
11:20
  1. Track Two
    40 mins
    • Digital Collaborators
    • Customer Champions
    • Ethical Warriors
    This will be a juicy panel on the future of food. What will we be eating in the future? How will we be eating in the future and how are our eating habits changing? How is technology unlocking this? Wh ...
11:35
  1. Discovery
    30 mins
    • Discovery
    Co:Cubed will connect curious retailers with cutting-edge start-ups for quick-fire 5 minute conversations, speed-dating style. This is a must-attend for all retailers wishing to keep their finger on t ...
11:40
  1. Workshop area
    60 mins
    • Store Superheroes
    • Talent Seekers
    • Digital Collaborators
    • Customer Champions
    • Ethical Warriors
    Retail of the future    Direct to consumer strategies    Rethinking loyalty    The importance of wellbeing    The importance of building communities    The next frontier of AI and analytics 
11:45
  1. Track Three
    40 mins
    • Customer Champions
    • Ethical Warriors
    Responsible business is shifting and we’re seeing a boost in demand for higher welfare, premium products. How transparent we are with our sources/suppliers and ingredients, how consistent we are with ...
12:05
  1. Track Two
    25 mins
    • Talent Seekers
    • Customer Champions
    In 2019, sales and profits at Dreams climbed for the sixth consecutive year. In this session, CEO Mike Logue will share insight on how implementing new technologies and developing a clearer understand ...
12:10
  1. Track One
    40 mins
    • Talent Seekers
    When employees have a connection to their place of work, they are more creative, better engaged and thus produce better results. But what happens when we no longer have a physical place of work? How c ...
12:30
  1. Track Three
    25 mins
    • Store Superheroes
    • Customer Champions

    Amid rising customer expectations, an energy system in transition and an evolving retail landscape, Shell has been on an epic journey. Hear how customer-centricity and digital disruption have been key to enhancing the overall customer journey – and why continued innovation is at the very heart of how retail can add value to consumers in an increasingly fragile time.

12:35
  1. Track Two
    20 mins
    • Customer Champions
    • Ethical Warriors
    Former investment bankers and data geeks, Ken Price and Steve French couldn’t find the shirts they liked and decided to create their own, drawing upon their expertise in complex data systems to unders ...
12:40
  1. Workshop area
    30 mins
    • Ethical Warriors
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
  2. Workshop area
    30 mins
    • Customer Champions
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
12:45
  1. Discovery
    30 mins
    • Discovery
    Co:Cubed will connect curious retailers with cutting-edge start-ups for quick-fire 5 minute conversations, speed-dating style. This is a must-attend for all retailers wishing to keep their finger on t ...
12:55
  1. Lunch Rooms, Level 2
    70 mins
    • Customer Champions
    Data is now considered one of the most important assets that a business can own. An explosion of customer data has allowed retailers and brands to better tailor the experience for the customers. Manag ...
  2. Lunch Rooms, Level 2
    70 mins
    • Talent Seekers

    In this new frontier of retail, we need data scientists, technologists, machine learning specialists and above all people who bring challenge and creativity. When none of the traditional recruitment pathways tick the box, how can we rethink our strategy to reinvent the workforce and support future talent? How do we embed a digital-first culture that champions our purpose and values? Join this lunch to find out more!

    To be hosted by DataRobot and Megan Dunsby, Commercial Content Editor, Retail Week.

    Please note this is invitation only. 

13:20
  1. Discovery
    30 mins
    • Discovery
    At Retail Week Live you can find all the ingredients for great partnerships. But sometimes things need a little shaking up. Delegates and start-ups alike are increasingly looking to network and hunt f ...
14:05
  1. Track One
    35 mins
    • Store Superheroes
    • Digital Collaborators
    • Customer Champions
    Adidas are making massive strides in their DTC strategy and are using technology to become complete masters of their universe, allowing them to form strong relationships with their customers, and offe ...
  2. Workshop area
    60 mins
    • Talent Seekers
    Does your retail brand have inclusion at its heart? And is inclusion a core sales driver? This workshop looks at the way your employer brand shows up and what business opportunities you may be missing ...
  3. Discovery
    40 mins
    • Discovery
    Join us for the final Discovery Zone session. Moderator : Co-Cubed
  4. Track Three
    40 mins
    • Store Superheroes
    • Talent Seekers
    • Digital Collaborators
    • Customer Champions
    • Ethical Warriors
    Meet the millennials reinventing the way we shop. These bright young things are the future of retail - if you don’t already know them, you should.
  5. Track Two
    25 mins
    • Digital Collaborators
    • Customer Champions
    Whilst customers demand instant gratification and frictionless experiences, they also demand trust and transparency. When data should be at the epicentre of any successful business, how can we ensure ...
14:10
  1. Discovery
    30 mins
    • Discovery
    Co:Cubed will connect curious retailers with cutting-edge start-ups for quick-fire 5 minute conversations, speed-dating style. This is a must-attend for all retailers wishing to keep their finger on t ...
14:35
  1. Track Two
    40 mins
    • Digital Collaborators
    • Customer Champions
    Owning the customer relationship allows retailers and brands leverage to increase customer lifetime value. How can we maximise the enormous levels of customer data and insights to drive loyalty, so th ...
14:45
  1. Track One
    40 mins
    • Talent Seekers
    Retail teams are expected to manage more and more complexity, especially in a multichannel world. In many instances, our people are managing a very different business to the one that they may have bee ...
15:15
  1. Discovery
    10 mins
    • Store Superheroes
    • Discovery
    • Talent Seekers
    • Digital Collaborators
    • Customer Champions
    • Ethical Warriors
    Crowning the Start-Up of The Year! Join us to see who will be crowned Discovery’s Start-Up Of The Year!

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