Headline partner Openpay

Agenda

Here is a snapshot of sessions for you to start getting excited about. Keep checking back as new sessions and speakers get added to the line-up.

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09:00
  1. Main Stage
    25 mins
    • Customer Champions
    • Ethical Warriors
    Our world is changing fast, and all businesses must change if they are to survive. With faith in politicians at an all-time low, people want and expect corporations to take action on issues ranging fr ...
09:25
  1. Main Stage
    20 mins
    • Customer Champions

    Connecting and engaging with customers in an authentic and cost-effective way has never been more challenging. Consumer trends are changing constantly, and brands are expected to be relevant to Gen Alpha, Baby Boomers, Millennials and Gen Z alike.  In this exclusive interview, we are delighted that Sedge Beswick, the UKs leading authority on how to work with influencers and maximise social marketing will share her insight into the power of influencers to create data-driven, creative content, that drives customer loyalty in a meaningful way. Speaking with Andy Harding, UK MD of Openpay, Sedge will take a deep dive into the power of influencer marketing and how to avoid the pitfalls. Sedge will also explore future consumer trends and how retailers and brands can capitalise on them to connect with their customers in an authentic, lasting way.

09:50
  1. Workshop area
    45 mins
    • Customer Champions
    Each year, the WARC Effective 100 celebrates excellence in marketing effectiveness with a ranking of campaigns, brands and agencies based on the winners of the industry’s most important global and reg ...
  2. Discovery
    30 mins
    • Discovery
    At Retail Week Live you can find all the ingredients for great partnerships. But sometimes things need a little shaking up. Delegates and start-ups alike are increasingly looking to network and hunt f ...
  3. Track Two
    30 mins
    • Customer Champions
    • Ethical Warriors
    This will be a debate on the future of fashion consumption. As the circular economy is taking off, and technology and digital innovations are opening new opportunities to drive it forward and create n ...
  4. Main Stage
    25 mins
    • Digital Collaborators
    • Customer Champions
    • Talent Seekers
    We live in uncertain times, in an everchanging world. We now gather more data than we sometimes know what to do with. And as science and retail become more personalised, this data revolution is transf ...
10:15
  1. Expo Halls
    30 mins
    • Digital Collaborators
    Georgie Barrat, a tech journalist and television presenter, best known as a presenter on The Gadget Show, will be taking small groups of retailers on a guided tour around the Retail Week Live show flo ...
10:20
  1. 30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    The retail industry is changing and transforming like never before, driven by consumers who want brands to provide contextual, personalised experiences online and in-store.  This presents a huge chall ...
  2. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    McDonald’s in the UK and Ireland has more than 1,300 restaurants, is almost 90% franchised and employs over 130,000 people. In 2019 alone it opened more than 40 new restaurants. It is a business that ...
  3. Discovery
    40 mins
    • Discovery
    Bringing a group of start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail  Mode ...
10:25
  1. Track One
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    Inspired by Elizabeth Day’s hit podcast, Dawn, MD of This Place, will quiz a diverse panel on their biggest failures and what they’ve learned from them in creating leading customer experiences. With p ...
  2. Track Two
    30 mins
    • Customer Champions
    • Talent Seekers
    Hear how CCEP is accelerating revenue growth enabled by data, technology, new channels and new business models. How it is balancing the needs of today vs the demands of tomorrow and has created the pr ...
10:55
  1. Track Two
    20 mins
    • Store Superheroes
    In 2019, almost 6,000 traditional brick and mortar stores on British high streets closed as more people turned to online shopping to meet their ever-changing needs. This session will explore how, amid ...
  2. Workshop area
    30 mins
    • Digital Collaborators
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
  3. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    In this talk, Peter will share insight into IKEA’s transformational journey to make the retailer more affordable, accessible and sustainable over three years. He will touch upon the evolution of its s ...
11:10
  1. Track One
    20 mins
    • Digital Collaborators
    • Customer Champions
    Consumers are increasingly expecting hyper-personalised experiences. DNA testing, though still in its infancy, could unlock new ways for consumers to make more informed purchasing decisions, and also ...
11:20
  1. Track Two
    40 mins
    • Customer Champions
    • Ethical Warriors
    Hear from a diverse panel of five consumers about what really matters to them when looking at which brands and retailers to buy from and how this affects their buying habits. This lively panel will di ...
  2. Discovery
    40 mins
    • Discovery
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail  Moderator : C ...
11:30
  1. Workshop area
    60 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Our unique talking tables format creates the opportunity for you to connect with people facing the same specific challenges so that you can get out of the theory and into the detail. Pick three themes ...
  2. Main Stage
    30 mins

    Richard will share insight into how Levi Strauss & Co. is developing new approaches to hyper-personalise their consumers’ journey and remove friction from their consumers’ experiences. Further, Richard will address that consumer’s journey through the sustainability lens.

11:40
  1. Expo Halls
    35 mins
    • Digital Collaborators
    Georgie Barrat, a tech journalist and television presenter, best known as a presenter on The Gadget Show, will be taking small groups of retailers on a guided tour around the Retail Week Live show flo ...
  2. Track One
    40 mins
    • Customer Champions
    • Ethical Warriors
    With 88% of consumers wanting brands to help them be more environmentally friendly and 73% of millennials willing to try a product that supports a cause they care about, it’s not hard to see why brand ...
12:00
  1. Discovery
    30 mins
    • Discovery
    Co:Cubed will connect curious retailers with cutting-edge start-ups for quick-fire 5 minute conversations, speed-dating style. This is a must-attend for all retailers wishing to keep their finger on t ...
12:05
  1. Main Stage
    30 mins
    In this unmissable keynote, Henry will give a venture capitalist view on the retail technology landscape, highlighting emerging business models and consumer trends that are informing the bets that ear ...
  2. Track Two
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    According to a recent study, consumers of all ages still say that going to physical stores is their first choice when making purchases. When optimising the customer journey is a key priority for any r ...
12:25
  1. Track One
    40 mins
    • Customer Champions
    • Ethical Warriors
    Customers increasingly expect the brands they shop with to have a point of view and even take a political stance. How can retailers make wider power moves that go beyond sustainability to include a br ...
12:35
  1. Main Stage
    30 mins
    • Customer Champions
    Content to be announced shortly
  2. Workshop area
    30 mins
    • Talent Seekers
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
12:45
  1. Track Two
    20 mins
    • Digital Collaborators
    • Customer Champions
    CMOs are increasingly getting the brief to reduce their dependency on other platforms, and drive traffic back on to their own websites. Live stream shopping is already transforming how people shop onl ...
13:05
  1. Lunch Rooms, Level 2
    70 mins
    To be hosted by Salesforce, Newton and Retail Week. Please note this lunch is invitation only.  
  2. Lunch Rooms, Level 2
    70 mins
    • Digital Collaborators
    • Customer Champions

    Consumers are using several devices at once and have reduced concentration spans. With shoppers more distracted, how can retailers and brands create precise, engaging content to hold their attention? What technologies can help develop captivating content across all touchpoints? Join this lunch to find out how you can differentiate yourselves to deliver a fully connected customer journey.

    To be hosted by Conversant and Isobel Chillman, Relationship Director, Retail Week.

    Please note this lunch is invitation only. 

  3. Lunch Rooms, Level 2
    70 mins
    • Store Superheroes
    • Customer Champions

    As consumers value experience more than ever, it’s becoming increasingly important for retailers to move beyond the concept of purely transactional, and instead to social and experiential. In this lunch, we will explore how retailers can create differentiated experiences to build strong connections with consumers that reinforce brand values. We will also delve into the technologies that can help maximise customer reach in-store.

    To be hosted by CB4 and Lisa Byfield-Green, Head of Insights, Retail Week.

    Please note this lunch is invitation only. 

  4. Lunch Rooms, Level 2
    70 mins
    • Digital Collaborators
    • Customer Champions

    Predicting customer behaviour is essential if retailers are to put the right products in front of the right customer at the right time. In this lunch, we will explore what motivates customers and how this should guide investments. We will also look at how data insight is crucial to driving experience, which online tools will drive conversion and why the store could be your most valuable asset.

    To be hosted by:

    • James Knowles, Head of Commercial Projects, Retail Week 
    • David Hogg, Supply Chain Sales Leader-Europe, IBM Sterling
    • Ashwani Nath, VP e-Commerce, Geodis
       

    Please note this lunch is invitation only. 

13:15
  1. Expo Halls
    30 mins
    • Digital Collaborators
    Georgie Barrat, a tech journalist and television presenter, best known as a presenter on The Gadget Show, will be taking small groups of retailers on a guided tour around the Retail Week Live show flo ...
14:00
  1. Discovery
    30 mins
    • Discovery
    At Retail Week Live you can find all the ingredients for great partnerships. But sometimes things need a little shaking up. Delegates and start-ups alike are increasingly looking to network and hunt f ...
14:15
  1. Discovery
    30 mins
    • Discovery
    Co:Cubed will connect curious retailers with cutting-edge start-ups for quick-fire 5 minute conversations, speed-dating style. This is a must-attend for all retailers wishing to keep their finger on t ...
  2. Track One
    25 mins
    • Customer Champions
    Tails.com has grown from start-up to a multi-million-pound business producing over 8 million tailor-made meals a month in 5 years. Significantly, 72% of their customers had never bought dog food onlin ...
  3. Main Stage
    20 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    This is where we introduce our surprise speaker. A change bringer and innovator, this person will revolutionise the way you think, behave and work. We’ve had Joshua Coombes, a London based social activist, Paula S. Williams, a transgender Baptist minister from Colorado, and Hyeonseo Lee, a North Korean Defector. Who will it be this year?
  4. Track Two
    40 mins
    • Customer Champions
    • Talent Seekers
    Monitoring and promoting employee wellbeing should be a priority for all organisations, especially during times of great uncertainty and change. How can we build a successful case for wellbeing, and n ...
14:35
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Tony De Nunzio, chair of Pets at Home, and Dennis Millard, chair of Watches of Switzerland, will share their thoughts on the key issues facing retail boards today. They will discuss how boards determi ...
14:40
  1. Workshop area
    60 mins
    Discover the power of humour, laughter and playfulness for creating happy teams and customers and the benefits of using humour as a technique for creating an unforgettable experience.   Exploring the ...
14:45
  1. Track One
    25 mins
    • Digital Collaborators
    • Store Superheroes

    The most complex yet most critical shopper of all time – Gen Z. Logged into multiple platforms across a mosaic world of their making, Gen Z live in a constant state of partial attention. So how exactly are they shopping in 2020, and what are the benchmarks? How can retailers make use of digital in-store, to set new benchmarks? What does the future look like?

    Join this exclusive session to uncover the insights into the design, launch and success of KitKat's flagship destination for Gen Z in São Paulo, and their biggest learnings in connecting with Gen Z in their constant state of partial attention.

15:05
  1. Discovery
    40 mins
    • Discovery
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail  Moderator : C ...
  2. Main Stage
    30 mins
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers

    As customers place more value on higher quality products that have an ethical, authentic narrative, it’s more important than ever for brands to be transparent with their funds, resources and partnerships. In this keynote, Tjeerd will share insight into the sustainable practices that are taking HEMA to the next level of retailing, and how this is driving new growth in both new and existing markets.

15:15
  1. Expo Halls
    30 mins
    • Digital Collaborators
    Georgie Barrat, a tech journalist and television presenter, best known as a presenter on The Gadget Show, will be taking small groups of retailers on a guided tour around the Retail Week Live show flo ...
  2. Track One
    30 mins
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers

    Climate change is the most salient issue of our time, and yet many businesses still view growth and environmental impact as a trade-off. Bulb has built a business with a pro-climate mission at its core, and with 1.5 million members in 4 years, is now the UK’s fastest growing private company. In this fireside chat, Russell Davies, CMO, will explain how Bulb has built a business that helps fight climate change, and how their growth demonstrates how much people want to do the right thing.

  3. Track Two
    30 mins
    • Digital Collaborators
    • Customer Champions
    • Talent Seekers

    Working in academia, the public and private sectors, Daniel is a leading expert in AI, as well as its applications and the social, commercial, economic and ethical implications. In a world where many believe access to more and more data will lead to ever better decision-making, he looks at what AI really is, what it can achieve, and the potential pitfalls. In this session, Daniel will outline a framework for understanding data-driven decision making, asking how organisations need to change their structure and how these ideas could scale to a planet. He will also argue why we need to embrace these emerging technologies and will discuss the philosophical and ethical issues surrounding them.  

15:35
  1. Main Stage
    20 mins
    • Customer Champions
    • Ethical Warriors

    Julian founded Huel, a nutritionally complete food, in 2014. In 2019, Huel has celebrated over 50 million meals sold to over 80 countries. In October 2018, Huel raised £20m (the first external money in) from Highland Europe to accelerate growth, giving a valuation of £220m. In this exclusive fireside chat, Julian will share insight into the journey of the brand, how Huel is inherently a sustainable food choice, and the deep connections they develop with their customers that enable them to react and adapt quickly to trends and customer demand.

15:45
  1. Discovery
    30 mins
    • Discovery
    Co:Cubed will connect curious retailers with cutting-edge start-ups for quick-fire 5 minute conversations, speed-dating style. This is a must-attend for all retailers wishing to keep their finger on t ...
  2. Workshop area
    30 mins
    • Store Superheroes
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
15:50
  1. Track One
    40 mins
    • Customer Champions
    • Ethical Warriors
    Consumers are rejecting the mass-produced and are seeking authentic, differentiated products and experiences that allow them to express their individuality. DTC brands are redefining how we connect wi ...
  2. Track Two
    30 mins
    • Digital Collaborators
    • Customer Champions
    During their eight, regular season home games, the San Francisco 49ers entertain over 60,000 fans at Levi’s Stadium in Santa Clara, California. Each game's fan experience is paramount. In his talk, Um ...
16:20
  1. Discovery
    30 mins
    • Discovery
    At Retail Week Live you can find all the ingredients for great partnerships. But sometimes things need a little shaking up. Delegates and start-ups alike are increasingly looking to network and hunt f ...
16:25
  1. Track Two
    35 mins
    • Digital Collaborators
    • Customer Champions

    Retailers are faced with an unprecedented amount of customer data; how they harness it to anticipate what customers expect and value, improve experiences and set themselves up against their competitors, is crucial if they’re going to survive. What are the techniques and technologies you can implement to better understand the data you need for a 360 view of the customer? How can you this help you generate real insight – and act on it?

  2. Main Stage
    35 mins
    • Store Superheroes
    • Customer Champions
    Customers want destinations built around values and differentiation. They want their retail spaces to resonate and connect with the communities they serve. What are the strategies to creating such uni ...
17:35
  1. 145 mins
    On the evening of the 25th March join us for Live Late, the industry party that will give you serious FOMO if you don't attend! A perfect opportunity to do some serious networking, bust a groove (shou ...
09:00
  1. Discovery
    30 mins
    • Discovery
    At Retail Week Live you can find all the ingredients for great partnerships. But sometimes things need a little shaking up. Delegates and start-ups alike are increasingly looking to network and hunt f ...
  2. Track Two
    30 mins
    • Digital Collaborators
    • Store Superheroes
    MCM are a shining example of a Global brand on a mission to deliver a seamless experience for both their customers AND internal teams. Cathy McCabe and Jeehae Kim will share MCM's story of how an ambi ...
  3. Main Stage
    40 mins
    • Digital Collaborators
    • Talent Seekers
    This will be a debate on the topic that is on the tip of every retailer’s tongues: should we buy or should we build. Join this debate to hear both sides of the argument and prepare to leave the debate ...
09:30
  1. Workshop area
    60 mins
    • Customer Champions
    • Talent Seekers

    Mindfulness and Positive Psychology have been the subject of growing attention in recent years, thanks to a rapidly expanding evidence base supporting their application to physical and mental well-being.

    This upbeat session is an invitation to learn more about yourself, take practical steps that enhance people’s happiness, and if you are a manager build resilience in yourself and others.

    It will demystify the stress concept, consider the organisational context, and transcend the negative message of stress by exploring insights from the psychology of happiness.

     

  2. Discovery
    30 mins
    • Discovery
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail  Moderator : C ...
09:35
  1. Track Two
    30 mins
    • Customer Champions
    • Talent Seekers

    Never before has the war for tech talent been so fierce.  How can retailers compete in this landscape? How can they attract the best tech talent, and then when they have it how can they retain it? How can they recruit in a cost-efficient way? How can they ensure they have the right internal structures and environments to retain and grow tech talent?

    Join this must-attend session to hear these big questions and more being answered by Matthew Dean, Global VP of Digital, Hugo Boss.

09:40
  1. Main Stage
    25 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    This is where we introduce our surprise speaker. A change bringer and innovator, this person will revolutionise the way you think, behave and work. We’ve had Joshua Coombes, a London based social activist, Paula S. Williams, a transgender Baptist minister from Colorado, and Hyeonseo Lee, a North Korean Defector. Who will it be this year?
09:45
  1. Track One
    40 mins
    • Digital Collaborators
    • Customer Champions
    • Ethical Warriors
    This will be a juicy panel on the future of food. What will we be eating in the future? How will we be eating in the future and how are our eating habits changing? How is technology unlocking this? Wh ...
10:10
  1. Track Two
    30 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    'Shopper marketing is the new black', and with the rise of the likes of Amazon and other marketplaces, shopper marketing is booming. Times are changing quickly and the biggest thing now is that shoppe ...
  2. Track Two
    30 mins
    • Digital Collaborators
    • Customer Champions
    Join this essential session which will explore how the battle for the last mile is dramatically transforming (voice, autonomy, automated route planning, traffic data etc) with the advent of machines - ...
10:30
  1. Discovery
    30 mins
    • Discovery
    Co:Cubed will connect curious retailers with cutting-edge start-ups for quick-fire 5 minute conversations, speed-dating style. This is a must-attend for all retailers wishing to keep their finger on t ...
  2. Track One
    30 mins
    • Customer Champions
    • Talent Seekers

    In 2019, sales and profits at Dreams climbed for the sixth consecutive year. In this session, CEO Mike Logue will share insight on how implementing new technologies and developing a clearer understanding of data has formed the bases of their continued improvement, enabling them to better serve both their customers and colleagues. How have they turned around their once flagging fortunes, and what can you learn from their successes?  

10:35
  1. Workshop area
    30 mins
    • Ethical Warriors
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
10:45
  1. Track Two
    20 mins
    • Customer Champions
    This unique research will look at the fashion brands & retailers winning & losing in China. By exploring a mix of local and international brands, this session will unpack which brands & retailers are ...
  2. Expo Halls
    30 mins
    • Digital Collaborators
    Georgie Barrat, a tech journalist and television presenter, best known as a presenter on The Gadget Show, will be taking small groups of retailers on a guided tour around the Retail Week Live show flo ...
10:50
  1. Main Stage
    30 mins
    • Digital Collaborators
    • Customer Champions

    In this session, we’ll explore everything you didn’t know about YouTube, and how to convert attention into brand metric uplift and sales. Using honest, transparent insights, we’ll share stories of some of the brands and retailers that have succeeded on YouTube, and what you can learn from them. If you want to drive sales and connect with customers in an authentic way, then this is for you

11:10
  1. Workshop area
    60 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Our unique talking tables format creates the opportunity for you to connect with people facing the same specific challenges so that you can get out of the theory and into the detail. Pick three themes ...
  2. Track Two
    30 mins
    • Store Superheroes
    • Customer Champions

    With future generations of customers increasingly on the go, how can brands play a deeper role in people’s lives on the move? It’s a journey Shell’s retail business has been on for some time amid rising customer expectations, an energy system in transition and an evolving retail landscape. Hear how customer-centricity and digital disruption are key to enhancing the overall customer journey – and why continued innovation is at the very heart of how retail can remain relevant and add value.

  3. Track One
    40 mins
    • Customer Champions
    • Ethical Warriors
    Responsible business is shifting and we’re seeing a boost in demand for higher welfare, premium products. How transparent we are with our sources/suppliers and ingredients, how consistent we are with ...
11:25
  1. 40 mins
    • Digital Collaborators
    • Customer Champions
    In this closed-door session, you are invited to meet the Managing Director of YouTube for an off-the-record Q&A session. This is your opportunity to share some of the challenges your business is facin ...
  2. Main Stage
    25 mins
    • Customer Champions
    What does home delivery, cash on delivery, low cost EMI and exchange of old product at door step mean to consumers? It is not shopping, it is a job he had to do to get real value out of shopping. Indi ...
11:40
  1. Track Two
    25 mins
    • Digital Collaborators
    • Customer Champions
    Whilst customers demand instant gratification and frictionless experiences, they also demand trust and transparency. When data should be at the epicentre of any successful business, how can we ensure ...
11:50
  1. Track One
    35 mins
    • Customer Champions
    The increase of connected devices has created a new on-demand consumer, driven by the search for immediacy and personalisation. When communication with shoppers is increasingly data-driven, how can re ...
11:55
  1. Main Stage
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    What are the sustainable strategies to ensure our stores happily coexist in the digital ecosystem? What new business models need to be considered to bridge the gap and revive our stores? How can cross ...
12:10
  1. Track Two
    35 mins
    • Talent Seekers
    When employees have a connection to their place of work, they are more creative, better engaged and thus produce better results. But for real change to happen, every individual leader needs to buy int ...
12:15
  1. Workshop area
    30 mins
    • Customer Champions
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
12:25
  1. Track One
    25 mins
    • Customer Champions
    • Ethical Warriors
    Former investment bankers and data geeks, Ken Price and Steve French couldn’t find the shirts they liked and decided to create their own, drawing upon their expertise in complex data systems to unders ...
12:45
  1. Discovery
    30 mins
    • Discovery
    Co:Cubed will connect curious retailers with cutting-edge start-ups for quick-fire 5 minute conversations, speed-dating style. This is a must-attend for all retailers wishing to keep their finger on t ...
  2. Lunch Rooms, Level 2
    60 mins
    • Customer Champions

    Data is now considered one of the most important assets that a business can own. An explosion of customer data has allowed retailers and brands to better tailor the experience for the customers. Managing and using data efficiently can unlock huge potential for businesses – in providing retailers with a holistic view of the customer: understanding their brand preference, hobbies and interests, their budgets and where, how and when they want to shop. By utilising this rich data, retailers can improve and enhance their overall experience with their brand leading to higher retention rates, loyalty and repeat purchasing. Join us for an off-the-record chat about how retailers can harness the power of their data to innovate while driving customer value and business revenue.

    To be hosted by Barclays and Lisa Byfield-Green, Head of Insights, Retail Week.

    Please note this lunch is invitation only. 

  3. Lunch Rooms, Level 2
    60 mins
    • Talent Seekers

    In this new frontier of retail, we need data scientists, technologists, machine learning specialists and above all people who bring challenge and creativity. When none of the traditional recruitment pathways tick the box, how can we rethink our strategy to reinvent the workforce and support future talent? How do we embed a digital-first culture that champions our purpose and values? Join this lunch to find out more!

    To be hosted by DataRobot and Megan Dunsby, Commercial Content Editor, Retail Week.

    Please note this is invitation only. 

  4. Lunch Rooms, Level 2
    60 mins
    • Digital Collaborators
    • Customer Champions
    • Talent Seekers

    With computers encroaching on activities we previously believed only the sophisticated human brain could handle, we often ponder when, and where, AI & machine learning will replace human thinking. This lunch will delve into the newest innovations in AI capabilities, their potential to change the face of commerce, and what this means for the future of your organisation and your workforce. 

    To be hosted by Openpay and James Knowles, Head of Commercial Projects, Retail Week.

    Please note this lunch is invitation only.

     

12:55
  1. Expo Halls
    30 mins
    • Digital Collaborators
    Georgie Barrat, a tech journalist and television presenter, best known as a presenter on The Gadget Show, will be taking small groups of retailers on a guided tour around the Retail Week Live show flo ...
13:20
  1. Discovery
    30 mins
    • Discovery
    At Retail Week Live you can find all the ingredients for great partnerships. But sometimes things need a little shaking up. Delegates and start-ups alike are increasingly looking to network and hunt f ...
13:55
  1. Main Stage
    35 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    adidas are making massive strides in their DTC strategy and are using technology to become complete masters of their universe, allowing them to form strong relationships with their customers, and offe ...
  2. Workshop area
    60 mins
    • Talent Seekers

    Does your retail brand have inclusion at its heart? And is inclusion a core sales driver? This workshop looks at the way your employer brand shows up and what business opportunities you may be missing out on by not considering inclusion as part of your business and marketing strategy. 

  3. Discovery
    30 mins
    • Discovery
    Join us for the final Discovery Zone session. Moderator : Co-Cubed
  4. Track One
    40 mins
    • Talent Seekers
    Retail teams are expected to manage more and more complexity, especially in a multichannel world. In many instances, our people are managing a very different business to the one that they may have bee ...
  5. Track Two
    40 mins
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    How can we make a longstanding commitment to becoming an economically sustainable and socially impactful organisation? How can we deeply inbred purpose inside our organisation so it’s not just values- ...
14:25
  1. Discovery
    30 mins
    • Discovery
    Co:Cubed will connect curious retailers with cutting-edge start-ups for quick-fire 5 minute conversations, speed-dating style. This is a must-attend for all retailers wishing to keep their finger on t ...
14:40
  1. Main Stage
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
  2. Track Two
    40 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Meet the millennials reinventing the way we shop. These bright young things are the future of retail - if you don’t already know them, you should.
  3. Track One
    40 mins
    • Digital Collaborators
    • Customer Champions
    Owning the customer relationship allows retailers and brands leverage to increase customer lifetime value. How can we maximise the enormous levels of customer data and insights to drive loyalty, so th ...
15:30
  1. Main Stage
    25 mins
    • Ethical Warriors
    • Talent Seekers
    Jo Fairley set out on her entrepreneurial journey in 1991 when she co-founded Green & Black’s Chocolate with a desire to “change the world one square of chocolate at a time”. Sales are now approaching ...
15:55
  1. Main Stage
    10 mins
    • Digital Collaborators
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    • Talent Seekers
    Crowning the Start-Up of The Year! Join us to see who will be crowned Discovery’s Start-Up Of The Year!
16:05
  1. Main Stage
    25 mins
    • Store Superheroes
    • Customer Champions
    • Ethical Warriors
    As customers place increasing emphasis on sustainability, the retail industry must come together to find new ways to deliver on expectations. In this session, Tesco CEO Dave Lewis will discuss how 202 ...

 

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