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Unleashing AI into your business: the conversational economy

12 Mar 2024
Boardroom - invite only
Boardroom - invite only

Real-time, personalised conversations have always been the cornerstone of great customer interactions… except now they can be carried out by generative AI. This ‘conversational economy’ is redefining how businesses engage with consumers but as retailers and brands strive to navigate this dynamic landscape, what does great look like?

Join us as we hear how Cognizant and Microsoft, the people living and breathing gen AI, have successfully helped organisations choose what to convert to a conversation and discover the unlimited potential for keeping consumers loyal.

We will explore:

  • How to get started with generative AI

  • The roadblocks on the journey of implementation

  • How to bring the board into this journey

  • How the workforce might be impacted

David Fearne, Global Head of Generative AI - Cognizant
Crispin Lowery, General Manager Retail and Consumer Goods EMEA - Microsoft
Sponsored by Cognizant