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How can industry tackle the rising abuse of shopworkers?

12 Mar 2024
People & Wellbeing Stage
People & Wellbeing
As Tesco calls for a change in the law to protect its staff, what is the solution to the rising levels of abuse and violence levelled against retail workers? Would harsher penalties for perpetrators really act as a deterrent or do we need to think outside the box? And how is the situation impacting recruitment in the sector at a time when the industry already faces significant labour challenges?
Speakers
Cliff Lee, Director of Wellbeing Services - The Retail Trust
James Lowman, CEO - Association of Convenience Stores
Rab Donnelly, Regional secretary for southern England - Usdaw
Karen Warwick, Global Mobility & Convenience Security Senior Manager - BP