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  • Date
    • 13 Mar 2024
09:00
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Love it or loathe it, the modern-day influencer has changed the retail landscape. Dismissed by some critics as vacuous, self-obsessed, and inauthentic, applauded by others for their ability to build huge and loyal communities with whom they truly resonate.
09:25
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Attentions are quickly turned amongst the swipe-ready generations. They want newness, creativity, immediacy, community. But it's also possible to win their hearts and minds and earn their loyalty. Get inside their minds and learn what makes them steadfast, from personalisation to product, from social media to seamless shopping.
09:50
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Understanding what younger generations want from a workplace is essential future-proofing. Senior leaders risk subconsciously projecting their view of what a company culture should look like to the point where they become unattractive to work for and irrelevant. From flexibility to purpose, technology to leadership, a business needs to be run with young talent in mind.
10:15
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Progressive leadership requires challenging the status quo, setting a vision, and understanding and directing with empathy.
10:45
  1. Fringe Events - invite only
    45 mins
    • Fringe Events - invite only
    While the need to report progress to achieving net zero carbon emissions is well established, retailers face a new and complex challenge of reporting how they are reducing their impact on nature and biodiversity.
    Sponsored by BRC
11:00
  1. Tech & Digital Stage
    25 mins
    • Tech & Digital
    • Future Leaders
    Multichannel, then omnichannel, now unified commerce. It might sound like another buzz word, but don't ignore it. This session explores why unified commerce claims to be different. Join us as we unpick how retailers need to bring all aspects of their brand under one umbrella to create a genuinely customer-centric retail proposition.
  2. People & Wellbeing Stage
    25 mins
    • People & Wellbeing
    Being an ally to marginalised groups is no longer an optional soft skill in retail but something everyone working in the sector needs to engage in. But how does a business strike the balance between empowering people to use their own voices and privileges to amplify issues while also teaching them to listen quietly when necessary?
  3. Consumer Stage
    25 mins
    • Consumer
    Brand building is still often seen as of lesser importance than sales, as it can be easy to get caught up in short-term thinking
    Sponsored by Nepa
11:30
  1. Consumer Stage
    25 mins
    • Consumer
    The physical store is undergoing a reincarnation. The humble high street shop has evolved beyond recognition and, as consumers continue to seek human interaction, the joy to be found in bricks and mortar is alive and well. But to succeed, stores need to be futureproofed. The future hinges on blending real-life with digital, offering unforgettable experiences and impressive levels of personalisation, all with the customer front and centre of every decision. Hear from the very best brands on how they're offering brand immersion and multisensory experiences. We will explore: How retailers are creating seamless unified experiences Where tech is proving transformational and how to invest for a return Ensuring gimickless-experiences that drive loyalty and sales Why location is also key and how to find the best places for new concept launches
  2. People & Wellbeing Stage
    25 mins
    • People & Wellbeing
    • Future Leaders
    Diversity is long proven to drive more creativity, more innovation, happier teams, more sales, and more financially sustainable businesses.
  3. Tech & Digital Stage
    25 mins
    • Tech & Digital
    When it comes to supply chain, times are tough. And with countless external influences, from tensions in the Red Sea to post-Brexit bureaucracy threatening to tip the scales, how can retailers take back control? We discuss how efficiencies hold the key to streamlining your supply chains with exclusive insights from an industry expert and leading retailer soon to be announced.
    Sponsored by Celonis
12:00
  1. Consumer Stage
    25 mins
    • Consumer
    With consumer life increasingly lived online, and digital impacting in-store experiences too, retailers and FMCGs have a wealth of omni-channel customer data at their fingertips.
    Sponsored by LiveRamp
  2. Tech & Digital Stage
    25 mins
    • Tech & Digital
    The metaverse and NFTs swiftly came and went, with only a handful of fmcg brands investing in the space, with varying levels of success. However, there remains significant opportunity within the digital space for brands to build both presence and sales, particularly within gamification. But what does this look like and how easy is it for brands to play and win?
  3. People & Wellbeing Stage
    25 mins
    • People & Wellbeing
    • Future Leaders
    Done well, they're vital check-ins with your line managers and your direct reports; a way to ensure bosses lead with a light touch; motivating with an awareness of priorities, aligning workloads to a bigger vision, resulting in individuals feeling empowered. Done badly they be a thing of dread and morph into a negative scrutiny of to-do lists and challenges.
12:25
  1. Park Suite 6-7 - invite only
    60 mins
    • Future Leaders
    • Fringe Events - invite only
    Join us for lunch and get to know your ambassador and Future Leaders peers over food.
  2. City Room 11
    60 mins
    • Fringe Events - invite only
    Artificial intelligence has gone from the topic generating the most industry chatter where a few exploratory trials were generating headlines, to many retailers now exploring its various applications. 
13:25
  1. Consumer Stage
    20 mins
    • Consumer
    In a world where immediacy is becoming the norm, what more can be done for businesses to navigate the opportunity the rapid delivery offers? After seeing a huge take-up during the global pandemic, join us as we explore how the offering can provide a long-term solution for both retailers and consumers.
    Sponsored by Uber
  2. People & Wellbeing Stage
    20 mins
    • People & Wellbeing
    • Future Leaders
    Although there is no sure-fire formula for personal success there are certain steps you can take to maximise your potential. Career and life coach Russell Amerasekera, founder of Pearls and Poison, has coached many a high-profile individual including the late Jacqueline Gold, and so knows what it takes to triumph.
13:50
  1. Tech & Digital Stage
    25 mins
    • Tech & Digital
    The continued rise of social media personalities and celebrities has allowed a selection of globally popular names to launch food and drink brands with almost immediate success. From Prime to MrBeast, these products are shaking up traditional categories and causing a storm in outlets as consumers scrabble to buy.
  2. People & Wellbeing Stage
    25 mins
    • People & Wellbeing
    • Future Leaders
    Some retailers and suppliers have made huge progress in terms of diversity & inclusion. But by no means all. In this panel we'll talk to the new generation of women who are breaking the glass ceiling, and to the companies that have supported them, and discuss how further progress can be made.
  3. Consumer Stage
    25 mins
    • Consumer
    All brands face significant challenges when it comes to retaining loyalty during a cost-of-living crisis, as cash-strapped consumers switch to cheaper own label alternatives.
14:30
  1. Main Stage
    25 mins
    • Main Stage
    From high interest rates to fluctuating prices, the global economy has been in three years of turmoil prompting consumers to judiciously prioritise their spend. But with consumer behaviour so fundamentally altered by this time, what will they want from retailers and brands moving forward?
    Sponsored by Mastercard
14:55
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Ever wondered what is keeping our most senior leaders up at night? Want to know what's on their to do list? And what they see being a focus in the future?
15:20
  1. Main Stage
    20 mins
    • Main Stage
    • Future Leaders
    It's the fashion success story that refuses to stand still; range expansions, partnerships, tentative steps towards a multichannel offer, and global ambitions. What's next for the fashion behemoth?
15:40
  1. Main Stage
    5 mins
    • Main Stage
    Leaders from Retail Week and The Grocer will conclude LIVE 2024
15:45
  1. 0 mins
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