Skip to main content

   

Loading
09:00
  1. Main Stage
    5 mins
    • Main Stage
    Leaders from Retail Week and The Grocer will welcome you to LIVE 2024
09:05
  1. Main Stage
    20 mins
    • Main Stage
    • Future Leaders

    From drones to healthcare, from AI to sustainable packaging, Amazon is committed to being at the forefront of our retail future.

09:25
  1. Main Stage
    20 mins
    • Main Stage
    Business rates, retail crime, planning policy… the headwinds facing the industry are real, and the list goes on.
09:45
  1. Main Stage
    30 mins
    • Main Stage
    There are more than 15m women in the UK who are currently in menopause and yet their needs are overlooked and underserved.
    Sponsored by GenM
10:35
  1. People & Wellbeing Stage
    20 mins
    • People & Wellbeing
    • Future Leaders
    Diversity of thought positively impacts the success of a business. Employers want to hire the best person for the job, and candidates want to get the job on merit. How can you specifically recruit people from diverse backgrounds without straying into a territory where you're hiring to fill quotas?
  2. Boardroom - invite only
    20 mins
    • Boardroom - invite only
    The future of the UK's lacklustre economy is the question dominating every business leader's thoughts.
  3. Consumer Stage
    20 mins
    • Consumer
    Last year the crowd went wild for the speaker from this brand so we have invited them back to give us more insight, more inspiration and a presentation to remember. All will be revealed soon…
  4. Tech & Digital Stage
    20 mins
    • Tech & Digital
    Retail is entering a new frontier of in-store technology. Computer vision – an AI subset that processes and interprets visual data – could revolutionise the way retailers run their stores.
    Sponsored by BeMyEye
11:00
  1. Consumer Stage
    30 mins
    • Consumer
    The ever-resilient luxury sector often leads the way in retail best practice; be it customer experience, brand building, driving loyalty or perhaps less known, their sustainability strategies.
  2. Tech & Digital Stage
    30 mins
    • Tech & Digital
    • Future Leaders
    Sustainable growth continues to hinge on productivity. But with an unpredictable cost base, talent retention challenges, and constrained budgets, improving productivity can seem like an uphill struggle. This session explores the current pinch points in productivity, and where progress is being made, and how to identify gaps where brands can drive productivity harder.
    Sponsored by Zebra
  3. People & Wellbeing Stage
    30 mins
    • People & Wellbeing
    4-day working week? Or compulsory 5 days in the office? Do your colleagues have true flexibility or is there a culture of burn-out? And how do ensure optimum flexibility and work/life balance when you have businesses that are reliant on shift work, stores, factories and DCs?
  4. Boardroom - invite only
    30 mins
    • Boardroom - invite only
    More details to be revealed soon…
11:35
  1. Tech & Digital Stage
    25 mins
    • Tech & Digital
    • Future Leaders
    With the rise of automation and use of AI in the retail industry, from source to store there's widespread concern about the potential impact on job security.
    Sponsored by Upp
  2. People & Wellbeing Stage
    20 mins
    • People & Wellbeing
    A recent report has found that 50 million people are living in modern slavery. So how is the UK faring? Is enough being done? Not according to a group of investors with more than '800bn in assets across retail, hospitality and food production who, nearly 10 years after the Modern Slavery Act came into force, challenged businesses to tackle growing risks that have emerged since the Act's launch almost 10 years ago.
  3. Consumer Stage
    25 mins
    • Consumer
    New high-margin revenue streams? What's not to like? With predictions that the retail media market will outgrow TV advertising revenue by 2028, this session gives the retail media lowdown. What does an optimum retail media roll-out look like? Which retailers are most suited to this growth opportunity, what are the pitfalls to avoid, and why is a strong-first party data strategy is central to its success?
    Sponsored by Mirakl
12:05
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    It's time to stop separating the creatives. Everyone can access the brain's right hemisphere and it's essential in all walks of work life - be it problem solving, strategic thinking, business transformation or inspiring your teams.
12:30
  1. Park Suite 6-7 - invite only
    60 mins
    • Fringe Events - invite only
    AI is the tech talking point of the industry, but with so many potential applications through the front, middle and back of the business it is hard for leaders to get their heads around. 
  2. Park Suite 6-7 - invite only
    60 mins
    • Fringe Events - invite only
13:30
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Social impact helps create lasting relationships within the communities your brand serves
13:55
  1. Main Stage
    30 mins
    • Main Stage
    • Future Leaders

    Coca-Cola Europacific Partners debate what it takes to create and deliver a truly meaningful sustainability strategy

    Sponsored by Coca-Cola Europacific Partners
14:45
  1. Consumer Stage
    25 mins
    • Consumer
    How green can a retailer really be? In this panel, we lift the lid on the realities of sustainable supermarkets and lays bare the myths and possibilities of what it takes to become a true 'green grocer'.
    Sponsored by Ortus Energy
  2. Tech & Digital Stage
    25 mins
    • Tech & Digital
    From cultivated meat to 3D steaks, from plant-based fats to vertical farms, the global food tech sector is making rapid strides forward in the move toward next-gen products, ingredients and processes.
  3. People & Wellbeing Stage
    25 mins
    • People & Wellbeing
    As Tesco calls for a change in the law to protect its staff, what is the solution to the rising levels of abuse and violence levelled against retail workers?
  4. Boardroom - invite only
    25 mins
    • Boardroom - invite only
    It's the corporate scandal that remained in the relative shadows for 25 years…
15:00
  1. People & Wellbeing Stage
    30 mins
    • People & Wellbeing
    It's all about attracting the best and keeping them. That's made easier with a suite of enviable employee benefits, money to invest in finding the best, and big bucks to spend on ensuring they feel trained, challenged, and given new opportunities. But that's a pipe dream for many. So how do you ensure employees feel invested in when budgets are constrained? New ideas are needed.
  2. Fringe Events - invite only
    45 mins
    • Fringe Events - invite only
    It's often said that the path from shop floor to boardroom is open to anyone from any background, but how true is this?
15:15
  1. People & Wellbeing Stage
    25 mins
    • People & Wellbeing
    • Future Leaders
    Talent is equally distributed, opportunities are not. Businesses have a societal responsibility to ensure they are doing more to help underprivileged young people find employment and thrive in the workplace. The benefits are far-reaching, for individuals, colleagues, communities and business performance. We discuss strategies, business benefits, success stories, and challenges in focusing on improving socio-economic diversity in organisations.
  2. Consumer Stage
    25 mins
    • Consumer
    The ‘pre-loved' market is evolving. Since 2021, Depop users have given a second life to 25 million items that already existed.
  3. Tech & Digital Stage
    25 mins
    • Tech & Digital
    Very is good, but it wants to be Very good. To do it, it's overhauling the business; new ways of working, new processes, new capabilities to become a truly customer-centric business. Then follows re-platforming most of its systems which it says will deliver one of the most comprehensive retail transformations of its kind.
15:45
  1. People & Wellbeing Stage
    25 mins
    • People & Wellbeing
    Are the yoga classes you're offering your office workers every Wednesday having any effect? Is the mental health helpline you've provided for your in-store staff being used?
  2. Boardroom - invite only
    25 mins
    • Boardroom - invite only
    Humans bring EQ and a moral compass and intuition.
  3. Consumer Stage
    25 mins
    • Consumer
    The sustainability challenge is real. Balancing sustainability goals with commerciality is an ongoing challenge for all businesses. As leaders grapple with doing the right thing for the planet and meeting critical sustainable targets, we hear from three brands with a sustainable purpose at their heart, as we explore the challenges and rewards of driving a sustainable agenda.
  4. Tech & Digital Stage
    25 mins
    • Tech & Digital
    The #instamademebuyit trend is far from a fad. Social commerce is one of the fastest-growing revenue opportunities in retail, and social channels' lucrative live shopping capabilities enables businesses to forge deeper connections with consumers. In this session we will not only unpick how retailers are realising the benefits of consumers' 'see now, buy now' mentality on their social channels, we will witness it happen, LIVE.
16:45
  1. Main Stage
    20 mins
    • Main Stage
    Why is it important to know what makes you special? And once you know what it is, why should you celebrate it and use it to your advantage?
09:00
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Love it or loathe it, the modern-day influencer has changed the retail landscape. Dismissed by some critics as vacuous, self-obsessed, and inauthentic, applauded by others for their ability to build huge and loyal communities with whom they truly resonate.
09:25
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Attentions are quickly turned amongst the swipe-ready generations. They want newness, creativity, immediacy, community. But it's also possible to win their hearts and minds and earn their loyalty. Get inside their minds and learn what makes them steadfast, from personalisation to product, from social media to seamless shopping.
09:50
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Understanding what younger generations want from a workplace is essential future-proofing. Senior leaders risk subconsciously projecting their view of what a company culture should look like to the point where they become unattractive to work for and irrelevant. From flexibility to purpose, technology to leadership, a business needs to be run with young talent in mind.
10:15
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Progressive leadership requires challenging the status quo, setting a vision, and understanding and directing with empathy.
10:45
  1. Fringe Events - invite only
    45 mins
    • Fringe Events - invite only
    While the need to report progress to achieving net zero carbon emissions is well established, retailers face a new and complex challenge of reporting how they are reducing their impact on nature and biodiversity.
    Sponsored by BRC
11:00
  1. Tech & Digital Stage
    25 mins
    • Tech & Digital
    • Future Leaders
    Multichannel, then omnichannel, now unified commerce. It might sound like another buzz word, but don't ignore it. This session explores why unified commerce claims to be different. Join us as we unpick how retailers need to bring all aspects of their brand under one umbrella to create a genuinely customer-centric retail proposition.
  2. People & Wellbeing Stage
    25 mins
    • People & Wellbeing
    Being an ally to marginalised groups is no longer an optional soft skill in retail but something everyone working in the sector needs to engage in. But how does a business strike the balance between empowering people to use their own voices and privileges to amplify issues while also teaching them to listen quietly when necessary?
  3. Consumer Stage
    25 mins
    • Consumer
    Brand building is still often seen as of lesser importance than sales, as it can be easy to get caught up in short-term thinking
    Sponsored by Nepa
11:30
  1. Consumer Stage
    25 mins
    • Consumer
    The physical store is undergoing a reincarnation. The humble high street shop has evolved beyond recognition and, as consumers continue to seek human interaction, the joy to be found in bricks and mortar is alive and well. But to succeed, stores need to be futureproofed. The future hinges on blending real-life with digital, offering unforgettable experiences and impressive levels of personalisation, all with the customer front and centre of every decision. Hear from the very best brands on how they're offering brand immersion and multisensory experiences. We will explore: How retailers are creating seamless unified experiences Where tech is proving transformational and how to invest for a return Ensuring gimickless-experiences that drive loyalty and sales Why location is also key and how to find the best places for new concept launches
  2. People & Wellbeing Stage
    25 mins
    • People & Wellbeing
    • Future Leaders
    Diversity is long proven to drive more creativity, more innovation, happier teams, more sales, and more financially sustainable businesses.
  3. Tech & Digital Stage
    25 mins
    • Tech & Digital
    When it comes to supply chain, times are tough. And with countless external influences, from tensions in the Red Sea to post-Brexit bureaucracy threatening to tip the scales, how can retailers take back control? We discuss how efficiencies hold the key to streamlining your supply chains with exclusive insights from an industry expert and leading retailer soon to be announced.
    Sponsored by Celonis
12:00
  1. Consumer Stage
    25 mins
    • Consumer
    With consumer life increasingly lived online, and digital impacting in-store experiences too, retailers and FMCGs have a wealth of omni-channel customer data at their fingertips.
    Sponsored by LiveRamp
  2. Tech & Digital Stage
    25 mins
    • Tech & Digital
    The metaverse and NFTs swiftly came and went, with only a handful of fmcg brands investing in the space, with varying levels of success. However, there remains significant opportunity within the digital space for brands to build both presence and sales, particularly within gamification. But what does this look like and how easy is it for brands to play and win?
  3. People & Wellbeing Stage
    25 mins
    • People & Wellbeing
    • Future Leaders
    Done well, they're vital check-ins with your line managers and your direct reports; a way to ensure bosses lead with a light touch; motivating with an awareness of priorities, aligning workloads to a bigger vision, resulting in individuals feeling empowered. Done badly they be a thing of dread and morph into a negative scrutiny of to-do lists and challenges.
12:25
  1. Park Suite 6-7 - invite only
    60 mins
    • Future Leaders
    • Fringe Events - invite only
    Join us for lunch and get to know your ambassador and Future Leaders peers over food.
  2. City Room 11
    60 mins
    • Fringe Events - invite only
    Artificial intelligence has gone from the topic generating the most industry chatter where a few exploratory trials were generating headlines, to many retailers now exploring its various applications. 
13:25
  1. Consumer Stage
    20 mins
    • Consumer
    In a world where immediacy is becoming the norm, what more can be done for businesses to navigate the opportunity the rapid delivery offers? After seeing a huge take-up during the global pandemic, join us as we explore how the offering can provide a long-term solution for both retailers and consumers.
    Sponsored by Uber
  2. People & Wellbeing Stage
    20 mins
    • People & Wellbeing
    • Future Leaders
    Although there is no sure-fire formula for personal success there are certain steps you can take to maximise your potential. Career and life coach Russell Amerasekera, founder of Pearls and Poison, has coached many a high-profile individual including the late Jacqueline Gold, and so knows what it takes to triumph.
13:50
  1. Tech & Digital Stage
    25 mins
    • Tech & Digital
    The continued rise of social media personalities and celebrities has allowed a selection of globally popular names to launch food and drink brands with almost immediate success. From Prime to MrBeast, these products are shaking up traditional categories and causing a storm in outlets as consumers scrabble to buy.
  2. People & Wellbeing Stage
    25 mins
    • People & Wellbeing
    • Future Leaders
    Some retailers and suppliers have made huge progress in terms of diversity & inclusion. But by no means all. In this panel we'll talk to the new generation of women who are breaking the glass ceiling, and to the companies that have supported them, and discuss how further progress can be made.
  3. Consumer Stage
    25 mins
    • Consumer
    All brands face significant challenges when it comes to retaining loyalty during a cost-of-living crisis, as cash-strapped consumers switch to cheaper own label alternatives.
14:30
  1. Main Stage
    25 mins
    • Main Stage
    From high interest rates to fluctuating prices, the global economy has been in three years of turmoil prompting consumers to judiciously prioritise their spend. But with consumer behaviour so fundamentally altered by this time, what will they want from retailers and brands moving forward?
    Sponsored by Mastercard
14:55
  1. Main Stage
    25 mins
    • Main Stage
    • Future Leaders
    Ever wondered what is keeping our most senior leaders up at night? Want to know what's on their to do list? And what they see being a focus in the future?
15:20
  1. Main Stage
    20 mins
    • Main Stage
    • Future Leaders
    It's the fashion success story that refuses to stand still; range expansions, partnerships, tentative steps towards a multichannel offer, and global ambitions. What's next for the fashion behemoth?
15:40
  1. Main Stage
    5 mins
    • Main Stage
    Leaders from Retail Week and The Grocer will conclude LIVE 2024