Lessons from luxury: what can the UK high street learn?
The ever-resilient luxury sector often leads the way in retail best practice; be it customer experience, brand building, driving loyalty or perhaps less known, their sustainability strategies. This panel looks at the secrets of its success and examines why its resilience is not necessarily simply linked to a customer base with deep pockets. Our panel delves into the strategies and practices that luxury retailers have successfully deployed, and how every business ' from suppliers to retailers ' can emulate them.
We will explore:
- Why luxury is the master of brand identity, and how we can all follow its lead
- Whether a higher price point equates to higher budgets
- The high-end market's approach to sustainability, where innovations are being made, and if it can be replicated when you're selling in bulk