As retailers cope with the pressures of low economic growth and increasing inflation, as well as facing new challenges such as the huge reduction in consumer discretionary spending, it’s more important than ever that in-store teams perform at the highest level. In this session, we’ll be talking with Øyvind Krohn, CEO of Hageland, a garden centre chain in Norway with 103 branches nationwide, about how it deals with this challenge and its best-in-class team training techniques. 

We’ll explore: 

• Getting closer to the customer through direct, timely and relevant feedback

• Gamifying the in-store customer using peer-to-peer benchmarking and tailored learning

• Using apps to foster teamwork through positive reinforcement and colleague kudos