Company culture has been a hot topic for decades, but what does it really mean? Many theorists suggest it can be used to exclude people, for example “culture-fit” interviews have been mooted as the epitome of unconscious bias. There is no doubt, though, that having a set of values and key pledges to your people is important in creating a sense of belonging and often in attracting new talent. So what does great company culture look like in a more inclusive retail sector? And, crucially, how do you ensure everyone buys into it?

We will explore:

• What company culture really means now and whether you can or should change it
• Where to start with overhauling company culture and how to bring people on board
• How to ensure inclusivity is front of mind