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If it's not immersive or interactive, is it even worth your customer's time?

29 Mar 2023
Consumer Stage

Physical stores need to be an extension of your brand; a space for customers to feel connected to your purpose and product, even if it's a showroom. But for the store to drive real value, it must be in sync with your digital offering. In this session, we'll hear from retailers and space providers that have created the perfect marriage between bricks and clicks to create wow-factor experiences that keep customers coming back for more.

We'll explore:

  1. According to Deloitte's Global State of the Consumer Tracker (August 2022), 53% of UK adults value spending on experiences over things. How can you deliver the ultimate shopping experience that puts retail back on the customers' priority list?
  2. Customer-led innovation - why it's the secret weapon in winning customer loyalty and how you can make it reality
  3. Examples of in-person experiences that genuinely make customers feel valued
Luke Horwath, Head of Retail - Nespresso UK & ROI
Lisa Miao, COO - Pets at Home