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Communication is key: AI and the future of CX

28 Mar 2023
Consumer Zone

Advancements in artificial intelligence have made the customer experience more accessible and human – but is your company prepared to deliver the conversational experience customers now expect? Discover the future of CX with AI and how this can revolutionise your business.

We’ll explore:

·       How retailers can save a huge amount of time, resource and money with the right search systems in place
·       Why providing customers with consistent information results in increased spend and loyalty
·       Frictionless CX – why this is crucial for customer loyalty and can result in year-on-year growth in website clicks

Graham Johnston, Chief Executive Officer, Donaldson Retail & Distribution - James Donaldson Group Ltd
Nico Beukes, Managing Director - Yext