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Communication is key: AI and the future of CX

28 Mar 2023
Consumer Stage

Advancements in artificial intelligence have made the customer experience more accessible and human – but is your company prepared to deliver the experience customers now expect? 

We’ll explore:

  • How retailers can save a huge amount of time, resource, and money with the right search systems in place
  • Why providing customers with consistent information result in increased spend and loyalty
  • Frictionless CX – why this is crucial for customer loyalty and can result in year-on-year growth in website clicks
Graham Johnston, Head of Omnichannel and Digital First - Donaldson Group
Nico Beukes, Managing Director - Yext