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Artificial intelligence – smart by name, smart by nature

29 Mar 2023
Tech & Digital Stage
Tech & Digital

AI is not new to retail, getting it right to fit your business and maximising its benefits is no easy feat.

In this session, we hear from retail leaders whose investments in AI have helped them manage change, navigate complexity and unlock real customer value. They’ll share their thoughts on the need-to-know before investing and why they believe AI is essential for long-term, sustainable growth. 

We’ll explore:

  • How AI can help retailers connect with their customers on a whole new level and improve efficiency, sustainably

  • Chat GPT: what’s the hype? And will AI tools like this help or hinder AI progression for retail?

  • Exclusive insights from Retail Week and Grey Orange's Supply Chain 2024 report - 56% of the leaders surveyed said their businesses weren't investing in AI warehouse automation due to lack of budget. What does this mean for future transformation?

Paul Wilkinson, head of technology research - Deliveroo
John Mildinhall, Head of Data Science for Retail - Marks and Spencer
Rob Hughes, Head of Brand and Thought Leadership - GreyOrange