Keynote: Creating a people and planet positive IKEA – leading the transformation for more sustainable retail
As the largest IKEA franchisee with 392 stores in 32 countries globally, Ingka Group has an important role to play in the transformation of IKEA to become people and planet positive. Karen will share insights from the Ingka Group sustainability strategy in action, her mission to integrate sustainability into the business, and developments in customer engagement in healthy and sustainable living.
- What are customers’ attitudes and behaviours in relation to taking climate action in their everyday lives, plus the barriers that stop them doing more to reduce their footprint?
- What is Ingka Group doing across its customer experience journey to test, learn and develop on its journey to become more affordable, accessible and sustainable?
- What kind of leadership is required to enable businesses to transform to become more sustainable in their operations and how they engage with customers?