As the Retail industry enters the third year of grappling with the pandemic’s effects, companies are constantly in search of methods to support growth and demand. But often, growing rapidly comes at a cost. Scaling isn’t necessarily the same thing as growth. What sets the ability to scale apart is the added factor of keeping costs low, which improves efficiency much more than if you were to simply grow at the same rate that you add resources. A top-notch customer experience will help your customers feel supported but also boost your upsell & cross sell potential.

Takeaways:

• How to engage customers in a digital era?
• What does an optimized CX strategy look like?
• How convenience and effortless customer support leads to company growth?