How ground-breaking customer solutions helped deliver continuous growth and supercharged in-store colleague engagement and brand loyalty

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How ground-breaking customer solutions helped deliver continuous growth and supercharged in-store colleague engagement and brand loyalty

24 May 2022
Main Stage
People , Digital Transformation , Innovation

Customers are the lifeblood of the business at Specsavers. Specsavers’ Mission is to change lives through better sight and hearing. Providing the best experience, value, and choice to 41 million customers worldwide, while helping them live a better quality of life too. In this session we'll outline the ways in which technology enabled them to reimagine the customer experience and get closer to their customers. 

 Takeaways: 

  • How to leverage digital to engage employees on a mass scale (multi location and country) using in-store apps

  • How to use advanced analytics and AI to strip away the noise and focus on what matters most to customers

  • How to use technology to engage customers and increase brand loyalty 

Speakers
Carina Hummel, General Manager for Audiology - Specsavers
Frode Berg, CEO & Founder - Maze

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