Experts discuss: What does world class post-purchase customer service look like? 

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Experts discuss: What does world class post-purchase customer service look like? 

24 May 2022
Track One
Digital Transformation , Innovation

To create the perfect omnichannel experience, retailers need to provide the ease and convenience during tracking, delivery and returns just as much as they do at checkout. How do we get there?

Takeaways:

  • How can we wow our customers post-purchase? 
  • What does world class post-purchase customer service look like? Is anyone nailing this? 
  • How can we use post-purchase as an opportunity to drive customer loyalty and gather more data?
Speakers
Rebecca Griffiths, Founder & CEO - Primis
Darren Parker, Director Customer Success - Zendesk
Deann Evans, Director, EMEA Expansion - Shopify

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