2022 Programme

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08:45
  1. Main Stage
    50 mins
     It’s time to pick up your badge, grab a pastry, and get mingling. 
09:30
  1. Main Stage
    5 mins
    Welcome from Luke Tugby, Editor, RWRC and host of the Main Stage, Sonia Sodha.
09:35
  1. Main Stage
    20 mins
    • People
    • Digital Transformation
    • Innovation
    Let’s take time to talk about what we don’t do. The stuff that we should all be doing. The stuff that shouldn’t be radical but, sort of is, because either we don’t always do it, or it feels hard to ge ...
09:55
  1. Main Stage
    20 mins
    • People
    • Digital Transformation
    • Innovation
    Customers are the lifeblood of the business at Specsavers. Specsavers’ Mission is to change lives through better sight and hearing. Providing the best experience, value, and choice to 41 million custo ...
10:05
  1. Track One
    30 mins
    • Digital Transformation
    • Innovation

    Last month, Retail Week published an in-depth report in partnership with GreyOrange that uncovered some of the new thinking and technology needed to transform retail's supply chain. This panel will unpack some of the key findings from the report and shed light on how retailers can bridge the gap between supply chain teams, store staff and C-suite to drive transformative change across functions.

    Takeaways:

    • How to get supply chain leaders an established seat at the boardroom table

    • How to work to better empower teams - from supply chain leads to frontline store staff

    • The bleeding edge to solutions needed to innovate and optimise your supply chain

  2. Track Two
    30 mins
    • Digital Transformation
    • Innovation
    With Google ditching the use of third-party cookies by the end of 2023 and the issues of tracking, end-user consent, privacy and trust being increasingly put under the microscope, how can brands and r ...
  3. Discovery
    40 mins
    Our fantastic group of curious and passionate judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most ...
10:30
  1. Main Stage
    20 mins
    • Innovation
    • People
    • Digital Transformation
    Technology as a transformational role needs to be recognised alongside traders, marketeers and finance as fundamental to the success of a modern retailer. Retailers need to find ways to professionalis ...
  2. Mezzanine
    60 mins
    • Planet
    Key retail leaders will meet for a practical discussion around the Climate Action Roadmap. Please join us. Speaker and hosts are Paul Scully MP, Minister for London and Parliamentary Under Secretary o ...
10:40
  1. Track One
    20 mins
    • Digital Transformation
    • Innovation
    Staying competitive in today’s disruptive market is no easy task. And it’s only becoming more difficult to cut through the oversaturation of marketing, especially considering digital and traditional a ...
  2. Track Two
    20 mins
    • Digital Transformation
    • Innovation
    Gen Z are the first generation to actively seek interactive, unique and digital services as part of their shopping experience, with 83% viewing shopping as an experience rather than a transaction.  Ta ...
10:45
  1. Tech Tours
    40 mins
    Renowned TV presenter Maddie Moate will be taking groups of retailers on a guided tour around the Retail Week Live show floor. Ever popular at Retail Week Live, the Tech Tours highlight the most excit ...
10:55
  1. Main Stage
    20 mins
    • Innovation
    • Digital Transformation
    Creating the best possible customer experience underpins everything The Very Group does. In this session, CIO Matt Grest and COO Sean Hallows will share key insight on the retailer’s three-year tech a ...
11:05
  1. Track One
    30 mins
    • Digital Transformation
    • Innovation
    We sit on an exponential amount of data and trying to identify the right data to inform strategy and decision-making at all levels across the business is a mammoth challenge. It seems we are constantl ...
11:10
  1. Discovery
    40 mins
    Our fantastic group of curious and passionate judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most ...
11:15
  1. Track Two
    20 mins
    • Digital Transformation
    • Innovation
    Amazon is leading the checkout-free charge and some of the big grocery chains are innovating fast with their own pilot stores. What does roll-out before mass adoption look like, and how might Computer ...
11:20
  1. Main Stage
    20 mins
    • Innovation
    • Digital Transformation

    As one of the fastest growing brands in the luxury fashion industry, Thom Browne has gone from strength to strength in recent years. Looking ahead to its next phase of growth, Thom Browne launched a flagship store on Alibaba Group's Tmall Luxury —the most popular Chinese luxury ecommerce platform. In a 20-minute fireside chat on the Main Stage, Rodrigo Bazan, CEO of Thom Browne, and Mei Chen, Head of Luxury Fashion and Luxury UK, US and Northern Europe at Alibaba Group, will explore the brand’s trajectory in China and its digital strategy.

    Takeaways:

    1.      What are the key drivers of Thom Browne’s success in recent years?

    2.      How important is digital in Thom Browne’s overall strategy?

    3.      How has Thom Browne adapted to the Chinese market, and advice to other luxury fashion brands looking to launch or grow in China.

11:40
  1. Track One
    30 mins
    • Digital Transformation
    • Innovation
    To create the perfect omnichannel experience, retailers need to provide the ease and convenience during tracking, delivery and returns just as much as they do at checkout. How do we get there? Takeawa ...
  2. Track Two
    20 mins
    • Innovation
    • People
    • Digital Transformation
    • Planet
    Using our STEPIC methodology, this session will explore the key macroeconomic trends that will shape the sector in the coming year. We will look at influences across society, technology, the economy, ...
  3. Tech Tours
    40 mins
    Renowned TV presenter Maddie Moate will be taking groups of retailers on a guided tour around the Retail Week Live show floor. Ever popular at Retail Week Live, the Tech Tours highlight the most excit ...
11:45
  1. Main Stage
    20 mins
    • Innovation
    • Digital Transformation
    Most startups begin by looking to the bigger fish, but what if there's no one to copy? Lick launched to challenge the established $93b home decor market that had traditionally been focused on the offl ...
12:10
  1. Main Stage
    30 mins
    • Digital Transformation
    • Innovation
    Shopping has changed over the last few years. For many of us E-commerce has been the ultimate convenience, but when our favourite shops on the high street closed during the pandemic, we were all aware ...
12:15
  1. Track One
    30 mins
    • Digital Transformation
    As physical and digital shopping channels continue to grow, and the lines between the two blur, retailers are under pressure to integrate the customer journey and maximise the shopping experience. Wel ...
  2. Discovery
    40 mins
    Our fantastic group of curious and passionate judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most ...
12:45
  1. 120 mins
    Hosted by Retail Week, GreyOrange and Persado, this is an opportunity for retail leaders to catch-up over a sumptuous two-course meal. Please note this is invite-only. For more details, please contact ...
13:00
  1. Mezzanine
    60 mins
    • Innovation
    • People
    • Digital Transformation
    Consumer behaviour has been reshaped and changed by the experience of living through the pandemic. With all consumers, but particularly younger consumers, wanting efficient, seamless shopping experien ...
  2. Mezzanine
    60 mins
    • Innovation
    As the Retail industry enters the third year of grappling with the pandemic’s effects, companies are constantly in search of methods to support growth and demand. But often, growing rapidly comes at a ...
14:10
  1. Main Stage
    20 mins
    • Innovation
    • Digital Transformation
    With 400 million monthly active users around the world, Spotify is renowned for the seamless, frictionless and ultra-personalised digital experiences it delivers. Showcasing recent research, Gregory w ...
  2. Track One
    20 mins
    • People
    • Innovation
    Retailers need to use their authority as Britain’s biggest private-sector employer to draw attention to issues in this area and tackle them head on within their own organisations. However, as we well ...
  3. Track Two
    20 mins
    • Innovation
    • Digital Transformation
    Ecommerce globally boomed during the lockdowns, growing more than twice what had previously been expected. With people forced to stay at home, innovator retailers and brands accelerated four-to-five y ...
  4. Tech Tours
    40 mins
    Renowned TV presenter Maddie Moate will be taking groups of retailers on a guided tour around the Retail Week Live show floor. Ever popular at Retail Week Live, the Tech Tours highlight the most excit ...
14:30
  1. Discovery
    40 mins
    Our fantastic group of curious and passionate judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most ...
14:35
  1. Main Stage
    20 mins
    • Innovation
    • Digital Transformation
    Retail has increasingly become a blend of online and offline interactions, making connected experiences the norm.  As hardware form factors evolve, interfaces change, and the metaverse looms, what are ...
  2. Track Two
    60 mins
    • Digital Transformation
    • Innovation
    • People
    • Retailer-only roundtables
    Welcome to our sixty-minute retailer-only roundtables. The sessions listed below are led by experts in their field but can only be attended by retailers. We’ve got three tables each covering a burning ...
15:00
  1. Main Stage
    30 mins
    • Innovation
    • Digital Transformation
    As online sales hit record highs, brands are fighting to win over consumers and get them back in stores. However, as shoppers’ mindsets shift, the store experience needs to reflect this. This panel wi ...
  2. Track One
    30 mins
    • Digital Transformation
    • Innovation

    Cryptocurrency sales are set to grow in the coming months but understanding the pros and cons is essential to keeping your business at the forefront of the digital age.

    Takeaways:

    • What are the fundamentals?
    • Should retailers accept cryptocurrencies?
    • What do all these digital currencies mean for retailers and brands moving forward?
  3. Tech Tours
    40 mins
    Renowned TV presenter Maddie Moate will be taking groups of retailers on a guided tour around the Retail Week Live show floor. Ever popular at Retail Week Live, the Tech Tours highlight the most excit ...
15:35
  1. Main Stage
    30 mins
    • Innovation
    • Digital Transformation
    Metaverse hype has left brands asking a lot of questions, but we believe that brands will shape the emerging technology and early movers will gain experience that will give them an unfair advantage. W ...
  2. Track One
    30 mins
    • Digital Transformation
    • Innovation
    NFTs are reinventing the digital space and opening up exciting new prospects for both users and creators to bring exclusivity, experience and reward. Takeaways: What are NFTs? How can NFTs help you bu ...
15:40
  1. Track Two
    20 mins
    • Innovation
    • Digital Transformation
    Computer vision-driven frictionless checkout is already being rapidly implemented around the world, and it's just the tip of the iceberg of what the technology can really do. What should retailers pre ...
16:20
  1. Main Stage
    20 mins
    • Innovation
    • People
    • Digital Transformation
    The successful organisations of tomorrow are deeply invested in growing their data and AI capabilities today. But demand for AI talent far exceeds supply and digitally transforming requires more than ...
16:40
  1. Main Stage
    20 mins
    • Innovation
    • Digital Transformation
    Stay tuned to find out more about this compelling closing keynote from Snap Inc.'s Product Marketing group lead for camera and developer products.
16:55
  1. Main Stage
    245 mins
    Live music and drinks on the terrace overlooking the Thames.  
09:10
  1. Main Stage
    20 mins
    • People
    • Planet
    • Innovation
    As the largest IKEA franchisee with 392 stores in 32 countries globally, Ingka Group has an important role to play in the transformation of IKEA to become people and planet positive. Karen will share ...
09:30
  1. Main Stage
    20 mins
    • People
    Making time for ourselves seems harder than ever. The events of the past two years have shattered boundaries and blurred the lines between our home and work life so much that it’s left many of us feel ...
09:55
  1. Main Stage
    20 mins
    • Planet
    There’s rising geopolitical and geo-economic tensions, massive technological change and a host of social and environmental challenges that are more prevalent than ever. We are pushing planetary bounda ...
  2. Track One
    30 mins
    • Planet
    • Innovation
    We are at a pivotal moment in society and must seize on this fervour to do business better. Collectively, we need to unpick the assumption that there's doing the right thing vs. making money. Takeaway ...
  3. Track Two
    60 mins
    • People
    • Planet
    • Innovation
    • Retailer-only roundtables
    Welcome to our sixty-minute retailer-only roundtables. The sessions listed below are led by experts in their field but can only be attended by retailers. We’ve got three tables each covering a burning ...
  4. Discovery
    40 mins
    Our fantastic group of curious and passionate judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most ...
10:10
  1. Tech Tours
    40 mins
    Renowned TV presenter Maddie Moate will be taking groups of retailers on a guided tour around the Retail Week Live show floor. Ever popular at Retail Week Live, the Tech Tours highlight the most excit ...
10:20
  1. Main Stage
    30 mins
    • People
    Last month, Retail Trust and WorkL conducted an in-depth study of over 2000 retail workers to see how happy they were and how they felt their employer cared about their wellbeing. A staggering 85% of ...
10:30
  1. Track One
    30 mins
    • Planet
    • Digital Transformation
    Rental platforms have gained lots of traction in the past 18 months and the guilt-free model appears here to stay. What does the boom mean for your customers and how can you get on board with the new ...
10:40
  1. Discovery
    40 mins
    Our fantastic group of curious and passionate judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most ...
10:55
  1. Main Stage
    20 mins
    • People
    Making your business truly inclusive for your transgender and non-binary employees can feel like a minefield, with a plethora of new headlines every month and seemingly endless debate. Retailers want ...
11:05
  1. Track One
    30 mins
    • Innovation
    • People
    • Digital Transformation
    Experts suggest that physical retail will remain the biggest, most important channel globally over the next five years. But the rise of ecommerce means physical retail will have to re-examine its purp ...
11:20
  1. Main Stage
    20 mins
    • People
    Expect the unexpected in this electric, thought-provoking, and uplifting session. Our 'Secret Speaker' sessions are exactly what they say on the tin: Top Secret. They are also not your average retail ...
11:25
  1. Discovery
    40 mins
    Our fantastic group of curious and passionate judges will watch the world's most exciting start-ups pitch to be crowned Discovery's Start-up of the Year. Come and join them and be inspired by the most ...
11:30
  1. Tech Tours
    40 mins
    Renowned TV presenter Maddie Moate will be taking groups of retailers on a guided tour around the Retail Week Live show floor. Ever popular at Retail Week Live, the Tech Tours highlight the most excit ...
11:40
  1. Track One
    30 mins
    • People
    We are experiencing one of the biggest ever challenges as we rethink not only when and where we work, but also why. This is a brilliant opportunity to transform your workforce, build collaboration and ...
11:45
  1. Main Stage
    30 mins
    • Planet
    In partnership with Hubbub, The John Lewis Partnership has launched a one-million-pound innovation fund to support trailblazing innovations that can accelerate the transition towards a more circular e ...
12:15
  1. Track One
    30 mins
    • Innovation
    • People
    • Digital Transformation
    Join our panel of super-smart, digitally-savvy, bright young things, who will share candid insights into their purchasing decisions. We'll discuss where and when they shop, and most importantly, why t ...
12:20
  1. Main Stage
    20 mins
    • Planet
    Accenture has been working on sustainability commitments across the retail and consumer goods industries for COP26 and COP27 with the United Nations COP team and the Consumer Goods Forum. We have seen ...
13:00
  1. Mezzanine
    60 mins
    • Innovation
    • People
    In an era of growing uncertainty the only certainty is change. To remain competitive in an increasingly overcrowded marketplace, retailers need to understand how to mobilise their data to make intelli ...
  2. Mezzanine
    60 mins
    • Innovation
    • People
    How do you currently communicate with your store teams? How do store employees communicate with each other? And most importantly, how does this impact your customer?   Takeaways: Understanding how the ...
14:15
  1. Main Stage
    20 mins
    • People
    Dr Rosena Allin-Khan MP is the Labour MP for Tooting and is the Shadow Minister for Mental Health. Before entering politics, Rosena worked around the world as a humanitarian aid doctor and as an A&E d ...
  2. Track One
    20 mins
    • Innovation
    • People
    • Digital Transformation
    Why do shoppers in the Netherlands respond to yellow? Why did sales of cookies in a Brazilian supermarket chain increase by 150% when the words changed on in-store signage? How do we deliver feelings ...
14:40
  1. Main Stage
    10 mins
    • People

    The retail industry is at a crisis point and we must choose to make our teams happier, feel more appreciated and truly care for their wellbeing.

    Retail Trust, Microsoft and WorkL have joined forces at Retail Week Live to interrogate industry data on happiness levels to demonstrate that this is a critical problem. Using Microsoft technology, this data hack will highlight specific areas of concern that retailers should focus upon and recommend strategies that work.

    The results of the data hack will contribute to the first Retail specific wellness and happiness index that retailers can compare themselves to, as well as pinpointing specific business areas or groups of people that retailers should be investing more in to improve colleague wellbeing.

    Takeaways:

    • Visualise the findings of the hack and pinpoint if there are any specific areas of concerns or focus for retail leaders
    • Learn how to make your own happiness pledge
    • Show finding from live data at Retail Week Live to see how happy delegates are at work
14:50
  1. Main Stage
    30 mins
    • Innovation
    • People
    • Digital Transformation
    • Planet
    Retail boards are having to contend with growing complexity, emerging from the pandemic with a renewed focus on sustainability and stakeholder capitalism. Join three distinguished Chairs as they share ...
15:20
  1. Main Stage
    20 mins
    • People
    • Planet

    Nearly 9 out of 10 of Tesco customers want to make better, healthier and more sustainable choices and they want help doing it. Alessandra Bellini, Chief Customer Officer at Tesco will explore how Tesco is working to remove as many barriers as possible so that its customers can choose healthy and sustainable options, every time they shop, without compromising on value.

    Takeaways:

    • What help do customers want in making healthier choices?
    • How Tesco is making healthier and more sustainable products easier to find
    • How will Tesco make better choices more affordable for its customers?
15:40
  1. Main Stage
    10 mins
    • Digital Transformation
    • Innovation
    Join us to find out who the two finalist start-ups are, as voted for by our group of retail judges from across the two days of fast and furious pitching at the Discovery Zone. After the pitches, Disco ...
16:20
  1. Main Stage
    0 mins

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