Workshop: Placing customers at the heart of your business strategy, and how to leverage their insight to increase revenue

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Workshop: Placing customers at the heart of your business strategy, and how to leverage their insight to increase revenue

13 Oct 2021
Track Three
CX

Join this live and interactive workshop to deep-dive into the customer journey, where we'll discuss where, and how, you can gain insights from your customers to make operational improvements at your high street sites, and increase revenue as a result. Customers are doing their research before a purchase, and they're leaving feedback. Are you acting on it?

Speakers
Chris Sparling, Customer Experience Strategy Director - Reputation
Phil Capper, Digital & CX Strategist - Reputation
Richard Davey , Enterprise Customer Success Manager - Reputation

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