How John Lewis Partnership is diversifying to drive growth - a candid look at the strategy, challenges and priorities that lie ahead

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How John Lewis Partnership is diversifying to drive growth - a candid look at the strategy, challenges and priorities that lie ahead

13 Oct 2021
Track One
BRAND RELEVANCE AND EVOLUTION , CX

Since the John Lewis Partnership’s inception, its founder John Spedan Lewis, always intended for the business to offer its customers products and services that sat outside of retail. Against a backdrop of monumental structural change in the retail industry today, the Partnership has said that by 2030, it aims to deliver 40% of its profits from outside of retail, in areas where trust is vital and where the business can fulfill customers' needs; including financial services and private rented housing. Nina will share her thoughts on how a business like the John Lewis Partnership can retain the magic of its two brands - Waitrose and John Lewis - while diversifying into new areas. She will discuss how the plans ensure that the trust, quality and outstanding customer service for which the well-loved brands are known, translates across the new services.

Speakers
Nina Bhatia, Executive Director, Strategy & Commercial Development - John Lewis & Partners

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