Experts discuss: How to create empowerment for the frontline worker

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Experts discuss: How to create empowerment for the frontline worker

13 Oct 2021
Track four
CULTURE AND PURPOSE

Retail leaders must be cognizant of the fact many of their store colleagues are likely to be struggling after what has been a monumental year of change and pressure. With so much pressure placed on our frontline workers, we must work harder to reduce the burden of what they are asked to do. What are the tools and practices we can adopt to better support them?

Chairperson
Hazel Morton, Head of Growth Marketing Global - Critizr
Speakers
Claire Saunders, Store Manager - The Co-Op
Louise Graves, Deputy Manager - Pets at Home
Michael Baird, Store Manager - New Look

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