Convergence of credit tech and its impact on the customer experience

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Convergence of credit tech and its impact on the customer experience

13 Oct 2021
Track four
CX
The retail landscape has changed. Consumer habits have changed. Technology has advanced. How are NewDay, the UKs leading retail finance provider and AO, online electrical retailer weathering these trends? How does this convergence of tech and payment in retail impact the customer experience? We’ll be looking at the relationship between these companies to better understand shifts in behaviour and ask ourselves ‘Where next?’ for the online retail/payment ecosystem.
Speakers
Adrian Gregan, Head of Consumer Finance - AO
Lisa Gervis, Director of Co-Brands - NewDay

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