CEOs discuss: The future of the high street - why retailers need to think digital, sustainable and collaborative to survive

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CEOs discuss: The future of the high street - why retailers need to think digital, sustainable and collaborative to survive

13 Oct 2021
Track One
CX

In this session, we’ll discuss the trends that arose out of the COVID-19 crisis and what that means for the future of the high street; how tech and data tools are helping in the new normal; and what retailers need to do to repurpose their real estate to provide a first-class customer experience.

Speakers
Pippa Wicks, Executive Director - John Lewis & Partners
Manju Malhotra, CEO - Harvey Nichols

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