2021 Agenda

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09:07
  1. Main Stage
    3 mins
    • BRAND RELEVANCE AND EVOLUTION
    Sophia Thakur, Vogue's 'Woman of the Year' in 2020, published her first book of poetry this year. To kickstart our morning, she will perform an uplifting and energetic poem. This will leave us with so ...
09:10
  1. Main Stage
    20 mins
    • CULTURE AND PURPOSE
    The Co-op is over 175 years old, built on principles, values, and a purpose which still holds true today: to address unfairness and injustice. To be committed to creating a fairer world for all, Co-op ...
09:30
  1. Main Stage
    20 mins
    • CULTURE AND PURPOSE
    Expect the unexpected in this electric, thought-provoking and uplifting session. Our 'Secret Speaker' sessions are exactly what they say on the tin: Top Secret. They are also not your average retail s ...
10:00
  1. Track Three
    20 mins
    • CX
    Despite the surge of online shopping during the past year and a half, research suggests there is pent-up demand globally from consumers who want to experience exciting and frictionless in-store shoppi ...
  2. Discovery
    40 mins
    • INNOVATION & INVESTMENT
    Our fantastic group of curious and passionate retail expert judges will watch the world's most exciting start-ups pitching to be crowned Discovery's Start-up of the Year. Come and join them and be ins ...
  3. Track four
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    • CULTURE AND PURPOSE
    Superdry’s mission is to inspire and engage style obsessed consumers while leaving a positive environmental legacy. They’ve created several ambitious initiatives, from reducing waste to new packaging ...
10:20
  1. Tech Tours
    40 mins
    • INNOVATION & INVESTMENT
    As consumer’s appetites continue to change, what are effective methods to keep them actively engaged? And what are the most innovative and successful ways to drive customer loyalty? This tour will exp ...
10:25
  1. Track Three
    30 mins
    • AGILITY AND PARTNERSHIPS
    As digital remains a strategic imperative for retail supply chains, winning consumer-focused businesses are increasingly investing in AI and robotics in order to drive efficiencies and empower colleag ...
10:30
  1. Track One
    30 mins
    • BRAND RELEVANCE AND EVOLUTION
    • CULTURE AND PURPOSE
    Google hosts a lively panel discussion on the importance of inclusivity in marketing in retail. The panel will discuss what diverse and equitable media platforms such as YouTube look like, how to ensu ...
10:35
  1. Track Two
    20 mins
    • INNOVATION & INVESTMENT
    CMOs are increasingly getting the brief to reduce their dependency on other platforms and drive traffic back on to their own websites – especially ahead of the 2023 cookie apocalypse which means that ...
10:50
  1. Track four
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    Based on proprietary RepTrak data this session will reveal the what, why, and how the world’s leading brands win reputation and elevate success. Relative to other strategic tools that a retailer could ...
11:00
  1. Track Three
    60 mins
    • CX
    Join this live and interactive workshop to deep-dive into the customer journey, where we'll discuss where, and how, you can gain insights from your customers to make operational improvements at your h ...
  2. Discovery
    40 mins
    • INNOVATION & INVESTMENT
    Our fantastic group of curious and passionate retail expert judges will watch the world's most exciting start-ups pitching to be crowned Discovery's Start-up of the Year. Come and join them and be ins ...
  3. Track Two
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    • CX
    From launching their very own brand from the kitchen of their student house half a decade ago, RIXO has become one of the most successful and exciting mid-range designer labels in the industry. Despit ...
11:05
  1. Track One
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    • CX
    • CULTURE AND PURPOSE
    In this talk, Peter will share insight into IKEA’s transformational journey to make the retailer more affordable, accessible and sustainable over three years. He will touch upon the impact of Covid-19 ...
11:15
  1. Track four
    20 mins
    • CULTURE AND PURPOSE
    Thrift+ is a second-hand clothing retailer on a mission to give more clothes a second life, whilst hush have made monumental progress towards their sustainability goals and in the space of just 18 mon ...
11:30
  1. Track One
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    • CULTURE AND PURPOSE
    Our Headline Partner, Openpay and special guest, entrepreneur, author and Co-Director of Football at Brentford FC, Rasmus Ankersen, will explore what it means to be the underdog in category, and how you can use this position to your advantage. They'll explore how to establish and deliver a high performing organisation; the power of data and analytics; why tactical approaches and out-of-the-box thinking should be applied to these and ultimately, why a responsible ethos, both when it comes to spending and to your wider business, is a crucial element of achieving long-lasting and sustainable success.  
11:40
  1. Track four
    20 mins
    • CX
    • AGILITY AND PARTNERSHIPS
    In our digital world, delivery and fulfillment are pivotal to the brand experience. However, meeting growing customer expectations profitably and at scale challenges almost every retailer. By showcasing examples from innovation at Co-op, we will explore the solutions to the challenges of omnichannel delivery and fulfillment; highlighting practical strategies and technologies that will drive sustainable results.  
  2. Tech Tours
    40 mins
    • INNOVATION & INVESTMENT
    No matter what your business needs, being able to use data effectively across retail businesses is key to efficiency and agility; with automation and artificial intelligence being the two main drivers ...
11:45
  1. Track Two
    30 mins
    • CULTURE AND PURPOSE
    Did you know that 0.64% of venture capital goes to companies run by black and latin women, with only 2.7% going to women in general? This panel will dig into the challenges of being a woman of colour ...
11:55
  1. Track One
    30 mins
    • CULTURE AND PURPOSE
    Retail has historically had a great track record for social mobility, but the impact of the pandemic has been catastrophic for the sector, and retailers need to do more to commit to improving social m ...
12:05
  1. Track Three
    20 mins
    • CX
    This session will look at the marketplace opportunity and how Joules has leveraged the marketplace model to become more flexible and agile, all whilst giving their customers more of what they want. 
  2. Track four
    20 mins
    • INNOVATION & INVESTMENT
    Packed with key takeaways and learnings from the powerful partnership between Kurt Geiger and Namogoo, this session will present actionable insights into Kurt Geiger's recent ecommerce and revenue gro ...
12:25
  1. Track One
    30 mins
    • BRAND RELEVANCE AND EVOLUTION
    • CX
    • CULTURE AND PURPOSE
    In this session, we’ll discuss the trends that arose out of the COVID-19 crisis and what that means for the future of the high street; how tech and data tools are helping in the new normal; and what r ...
12:30
  1. Track Three
    30 mins
    • CX
    Join this meet-up to network and hack the future of your business with like-minded people with similar roles and business objectives as you.  Discussion groups will break off and talk about some of th ...
12:55
  1. 60 mins
    Hosted by Retail Week, Riskified, Grey Orange, Salesforce and Openpay at the Intercontinental Arcadia Lounge, this is an opportunity for retail leaders to catch-up over a sumptuous three-course meal. ...
14:00
  1. Tech Tours
    40 mins
    • INNOVATION & INVESTMENT
    As consumer’s appetites continue to change, what are effective methods to keep them actively engaged? And what are the most innovative and successful ways to drive customer loyalty? This tour will exp ...
14:10
  1. Track One
    20 mins
    • CX
    With most of us constantly tethered to digital technology via our smartphones, computers, tablets, and even watches, you could say we are participants in a huge neuroscience experiment that we didn’t ...
  2. Track Two
    30 mins
    • AGILITY AND PARTNERSHIPS
    The pandemic has not only hugely accelerated the demand for online grocery delivery, it has increased demand for immediacy of delivery too. There has been an explosion of rapid delivery grocery start- ...
14:15
  1. Track four
    20 mins
    • INNOVATION & INVESTMENT
    It’s fair to say that the last eighteen months hasn’t been great for data but there are some clear trajectories of a better world as far as data is concerned. Come and listen to this brilliant keynote ...
14:20
  1. Track Three
    30 mins
    • BRAND RELEVANCE AND EVOLUTION
    Covid-19 has driven innovation and fuelled acceleration in store formats and experiences. To survive, physical retail must become more multidimensional, with stores simultaneously operating as selling ...
14:35
  1. Track One
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    • CX
    Since the John Lewis Partnership’s inception, its founder John Spedan Lewis, always intended for the business to offer its customers products and services that sat outside of retail. Against a backdro ...
14:40
  1. Track four
    30 mins
    • CULTURE AND PURPOSE
    Retail leaders must be cognizant of the fact many of their store colleagues are likely to be struggling after what has been a monumental year of change and pressure. With so much pressure placed on ou ...
14:55
  1. Track Three
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    Join this meet-up to network and hack the future of your business with like-minded people with similar roles and business objectives as you.  Discussion groups will break off and talk about some of th ...
15:00
  1. Track One
    20 mins
    • INNOVATION & INVESTMENT
    The metaverse is coming! It’s the next stage of how we use technology — the successor to the internet age. A network of 'always-on' virtual environments where people are living and interacting with on ...
  2. Tech Tours
    40 mins
    • INNOVATION & INVESTMENT
    Can’t decide whether you’re looking to drive engagement and loyalty, or enable efficiency using data? Join us for a lucky dip session. We’ll give you a mash-up of some of the top exhibitors, an overvi ...
15:15
  1. Track four
    30 mins
    • CULTURE AND PURPOSE
    The pandemic has fundamentally changed our working habits, perhaps forever. How can we embrace an agile way of working that puts experimentation, innovation and culture and customer-centricity at the ...
15:20
  1. Track Two
    30 mins
    • INNOVATION & INVESTMENT
    Lab-grown meat, leather and even diamonds are some of the sustainable alternatives that are edging closer and closer into the mainstream. How is this being achieved and if technology, science and the ...
  2. Track Three
    30 mins
    • CULTURE AND PURPOSE
    In a post-Covid world, the importance of mental health has never been so paramount. We’ve learnt that not only do we need to show more empathy towards our colleagues, but we must go above and beyond t ...
15:25
  1. Track One
    20 mins
    • CX
    • AGILITY AND PARTNERSHIPS
    If you’re not already selling and connecting with your customers on gaming and live-streaming platforms, then you’re potentially missing out on something BIG. For this session, we are joined by live-s ...
15:50
  1. Track four
    20 mins
    • CX
    The retail landscape has changed. Consumer habits have changed. Technology has advanced. How are NewDay, the UKs leading retail finance provider and AO, online electrical retailer weathering these trends? How does this convergence of tech and payment in retail impact the customer experience? We’ll be looking at the relationship between these companies to better understand shifts in behaviour and ask ourselves ‘Where next?’ for the online retail/payment ecosystem.
15:55
  1. Track Three
    20 mins
    • INNOVATION & INVESTMENT
    There is increasing demand for retailers and brands to be more environmentally sustainable - that's not news. Although there has been progress, most efforts to become more 'green' still don't go far e ...
16:20
  1. Main Stage
    20 mins
    • CULTURE AND PURPOSE
    We are all facing a mental health emergency, but the truth is that a disproportionate impact of the pandemic has fallen on Black shoulders. As well as financial stresses and fears of unemployment, the ...
16:40
  1. Main Stage
    20 mins
    • CULTURE AND PURPOSE
    An exclusive, in-depth interview with Tesco supremo Ken Murphy.
17:00
  1. Main Stage
    30 mins
    • BRAND RELEVANCE AND EVOLUTION
    Get up-close and personal with three of the biggest retail leaders today.
17:30
  1. 389 mins
09:25
  1. Main Stage
    20 mins
    • CX
    • CULTURE AND PURPOSE
    A culture of innovation and technology helps Farfetch create a personalised Luxury experience for their online and in-store customers. In this unmissable keynote, Farfetch’s Chief Data Officer will ex ...
09:45
  1. Main Stage
    20 mins
    • CULTURE AND PURPOSE
    Poorna Bell is an author, award-winning journalist and advocate for mental health awareness and wellbeing. Her latest book, STRONGER, is inspired by her journey to get physically strong after her husb ...
10:00
  1. Lunch Rooms, Level 2
    45 mins
    • CX

    The ability to personalise messaging in line with a consumer’s past points of interaction with a brand is a very powerful tool. For personalisation to be genuinely helpful, it needs to support the buying journey without being intrusive - shoppers want to be wowed and wooed, not creeped out. In this brunch, we’ll look at some of the most effective ways - and effective technologies - to deliver an experience that isn’t just personalised, but is relevant and impactful, too. Personalisation initiatives are becoming more and more of a priority for retailers. Make sure you don't get left behind.

    This is an invite-only lunch hosted by Wunderkind and Retail Week. For details on how to attend, please contact Poppy White at poppy.white@ascential.com

10:10
  1. Track four
    30 mins
    • CX
    Recent changes in the online advertising landscape have compelled the most forward-thinking brands and retailers to start re-examining how they are using data, technology and consumer insights to shap ...
  2. Track Three
    30 mins
    • CULTURE AND PURPOSE
    Transparency, a strong and clearly communicated strategic roadmap, and prioritising employee wellbeing were some of the key qualities that stood out for the best places to work, according to recent da ...
10:20
  1. Tech Tours
    40 mins
    • INNOVATION & INVESTMENT
    As consumer’s appetites continue to change, what are effective methods to keep them actively engaged? And what are the most innovative and successful ways to drive customer loyalty? This tour will exp ...
10:35
  1. Track Two
    20 mins
    • INNOVATION & INVESTMENT
    Little Moons has achieved incredible success through using TikTok and has created a marketing storm. The mochi ice cream brand discovered its power when what started as a cohort of TikTok users postin ...
  2. Track One
    20 mins
    • CULTURE AND PURPOSE
    We know that consumers are increasingly environmentally conscious, and there is evidence to suggest these attitudes are starting to influence purchasing decisions. – which makes Jo Fairley way ahead o ...
10:45
  1. Track Three
    20 mins
    • INNOVATION & INVESTMENT
    With 85% of innovation projects failing and 66% of retailers currently working on their first AI project, it's never been more important to understand the potential pitfalls and drivers of success in ...
  2. Track four
    30 mins
    • CX
    • INNOVATION & INVESTMENT
    The concept of the 15-Minute City, where everything residents could want or need is within a short walk of their home, is an idea spurred on by the pandemic. The conversation has focused on work and c ...
11:00
  1. Discovery
    40 mins
    • INNOVATION & INVESTMENT
    Our fantastic group of curious and passionate retail expert judges will watch the world's most exciting start-ups pitching to be crowned Discovery's Start-up of the Year. Come and join them and be ins ...
  2. Track Two
    30 mins
    • BRAND RELEVANCE AND EVOLUTION
    • CULTURE AND PURPOSE
    If any good can come out of the past year, it’s that we better understand how important sustainability is. But one of the biggest challenges around incorporating more sustainable practices is the noti ...
11:10
  1. Track Three
    30 mins
    • CX
    Hear from a diverse panel of consumers about what really matters to them. This lively panel will discuss everything from packaging to post-COVID retail to customer service, price and sustainability. T ...
11:20
  1. Track four
    30 mins
    • CULTURE AND PURPOSE
    Numerous studies have shown that, when it comes to creating a winning brand in the new consumer landscape, being purpose-driven and values-led is a key factor, as consumers continue to seek connection ...
11:25
  1. Track One
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    • CX
    • CULTURE AND PURPOSE
    eBay’s Vice President & General Manager joins us for a fireside chat where we’ll explore the rise of the conscious consumer, the importance of building a multi-channel solution and solving the excess stock dilemma.
11:45
  1. Track Three
    30 mins
    • AGILITY AND PARTNERSHIPS
    Join this meet-up to network and hack the future of your business with like-minded people with similar roles and business objectives as you.  Discussion groups will break off and talk about some of th ...
11:50
  1. Track One
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    This exclusive session will present a really actionable and comprehensive guide to the fast-growing area of the creator economy, including future directions and clear guidance for brands. 
11:55
  1. Track four
    30 mins
    • CX

    Much has changed in the last couple of years around GDPR and tracking prevention, alongside a heightened awareness of data ownership by the consumer. How we capture data from consumers, respect the data they’re providing, and use technology to drive ongoing engagement is key to maximising conversion and ultimately, customer lifetime value. Join this panel to see how you can reduce reliance on 'renting' third-party audiences, and pivot to a sustainable 1st-party approach to build a higher-quality cohort of shoppers that remain engaged and brand-loyal over time.

12:05
  1. Tech Tours
    40 mins
    • INNOVATION & INVESTMENT
    No matter what your business needs, being able to use data effectively across retail businesses is key to efficiency and agility; with automation and artificial intelligence being the two main drivers ...
12:10
  1. Track Two
    20 mins
    • AGILITY AND PARTNERSHIPS
    This exclusive session from ESW (formerly eShopWorld) features findings from its recent survey of more than 36,000 cross-border shoppers in 14 countries.  Detailing consumer insights into key trends i ...
12:15
  1. Track One
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    • CULTURE AND PURPOSE
    We know that brand purpose must be more than a token gesture. In fact, 86% of people expect CEOs to speak out about various aspects of societal change. Done properly, purpose should fundamentally shap ...
12:20
  1. Track Three
    30 mins
    • INNOVATION & INVESTMENT
    Join this meet-up to network and hack the future of your business with like-minded people with similar roles and business objectives as you.  Discussion groups will break off and talk about some of th ...
12:30
  1. Track four
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    Over the last 12 months Augmented Reality has firmly cemented itself as a powerful tool for creating retail experiences that launch products, capture attention and drive sales. As AR becomes increasin ...
12:55
  1. Lunch Rooms, Level 2
    60 mins
    • CX
    Whilst it’s arguably true that bigger budgets facilitate better opportunities, how can retailers make smaller budgets work smarter to deliver big results? And where does data shine? How can retailers who have access to a wealth of customer data use this to their advantage? Over this lunch, we’ll explore how retailers can best maximise their budget and data all the while maintaining their duty of responsibility to themselves, their consumers and the wider community.
  2. Lunch Rooms, Level 2
    60 mins
    • CULTURE AND PURPOSE
    We know how important it is to keep our customers engaged, but what about our employees? Covid-19 has amplified a plethora of operational limitations and societal challenges, and our front-line employ ...
14:00
  1. Track four
    20 mins
    • CX
    Our brains are hardwired to play games and it is the game-design elements that hold the power in gamification. These so-called game mechanics play directly with the way our brains work at a subconscio ...
  2. Track Three
    20 mins
    • CULTURE AND PURPOSE
    Today, people are voting with their wallets for the brands that advocate for what they believe in and that understand who they are. With this shift, marketers play a powerful role in driving purpose-d ...
  3. Tech Tours
    40 mins
    • INNOVATION & INVESTMENT
    Can’t decide whether you’re looking to drive engagement and loyalty, or enable efficiency using data? Join us for a lucky dip session. We’ll give you a mash-up of some of the top exhibitors, an overvi ...
  4. Discovery
    30 mins
    • INNOVATION & INVESTMENT
    The Final Pitch Off... Our fantastic group of curious and passionate retail expert judges will watch the world's most exciting start-ups pitching to be crowned Discovery's Start-up of the Year. Come a ...
  5. Track Two
    30 mins
    • CULTURE AND PURPOSE
    This discussion will be focussed on how retailers can generate and measure the impact they are making in the community. As conversations around social value rapidly rise, the creation of positive impa ...
  6. Track One
    20 mins
    • CULTURE AND PURPOSE
    We now gather more data than we sometimes know what to do with, and how businesses take advantage of data and analytics is crucial in the new consumer landscape. In the arenas of space and astronomy, ...
14:25
  1. Track four
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    The pandemic shook the Tate to its core; it lost millions of pounds in revenue and 100% of its footfall during the various lockdowns. This fireside chat will focus on learnings from the Tate’s pandemi ...
  2. Track One
    30 mins
    • CX
    • AGILITY AND PARTNERSHIPS

    Online payment transactions can be incredibly complex and time wasteful for both retailer and consumer; but that part of the checkout process can also bring massive opportunities. The Fintech Ecosystem has at the moment the resources and the technology to create platforms able to improve customer experience, drive loyalty and collect valuable data on customers, not to mention save the retailer and customer precious time and money. But consumer trends change at such speed, so what is it that they actually want? And how can we deliver it? 

  3. Track Three
    20 mins
    • CULTURE AND PURPOSE
    Join this meet-up to network and hack the future of your business with like-minded people with similar roles and business objectives as you.  Discussion groups will break off and talk about some of th ...
14:35
  1. Track Two
    30 mins
    • INNOVATION & INVESTMENT
    The growth of ecommerce is spawning new opportunities for brands and retailers to form deeper connections with consumers, and these businesses are ripping up the rulebook and starting from scratch. Th ...
14:50
  1. Track Three
    30 mins
    A creative panel about how retail is evolving, the rise of virtual selling, "come to me" commerce and the critical role of the store as a retail hub. Speakers will explore the importance of innovation ...
  2. Track four
    20 mins
    • INNOVATION & INVESTMENT
    Advances in AI are allowing brands and retailers to up the ante in terms of their online customer experiences and are bringing personalisation to the next level. In the beauty industry, AI has become ...
15:25
  1. Main Stage
    15 mins
    • INNOVATION & INVESTMENT
    Join us to see the two finalist start-ups, as voted for by our amazing group of retail judges from across the two days of fast and furious pitching at Discovery, pitch their amazing solutions to some ...

Register your interest for 2022 now