2021 Agenda

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09:00
  1. Main Stage
    10 mins
09:12
  1. Main Stage
    3 mins
    • CULTURE AND PURPOSE
    Hussain is a spoken word poet that has featured on Meghan Markle and Prince Harry's podcast and on Oprah Winfrey's new Netflix show. He joins us today for an exclusive and thought-provoking poem on consumerism, penned especially for Retail Week Live.
09:35
  1. Main Stage
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    Expect the unexpected in this electric, thought-provoking and uplifting session. Our 'Secret Speaker' sessions are exactly what they say on the tin: Top Secret. They are also not your average retail s ...
10:00
  1. Tech Tours
    40 mins
    Georgie Barrat will be taking small groups of retailers round her selection of tech companies on the show floor. This needs to be signed up and there will be a handful of tours per day.
  2. Discovery
    40 mins
    • Discovery
    This is the area of the event where start-ups have a presence. There is also a stage here, where a selection of start-ups will pitch to groups of retail expert judges across the two days. On day 2 a s ...
  3. Track four
    20 mins
    • CULTURE AND PURPOSE
    Superdry’s mission is to inspire and engage style obsessed consumers while leaving a positive environmental legacy. They’ve created several ambitious shauinitiatives, from reducing waste to new packag ...
  4. Track Three
    20 mins
    • CX
    Trinny has built a fast-growing digital-first global beauty brand that has customers over 35 at its heart, and which uses technology and innovation to create fantastic experiences for its customers. S ...
10:20
  1. Track Three
    30 mins
    As digital remains a strategic imperative for retail supply chains, winning consumer-focused businesses are increasingly investing in AI and robotics in order to drive efficiencies and empower colleag ...
10:25
  1. Track four
    20 mins
    • AGILITY AND PARTNERSHIPS
    The demise of household names on the high street has presented an opportunity for brands to come together and support one another and evolve to survive. Many retailers have seen success by collaborati ...
10:30
  1. Track One
    30 mins
    • CULTURE AND PURPOSE
    Alison Lomax, Managing Director of Lifestyle Retail, Google, hosts a panel discussion on the importance of inclusivity in marketing in retail. The panel will discuss what diverse and equitable media p ...
10:50
  1. Track four
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    Based on proprietary RepTrak data - this session will reveal the what, why, and how the world’s leading brands win reputation and elevate success. Relative to other strategic tools that a retailer cou ...
10:55
  1. Track Three
    60 mins
    Join this live and interactive workshop to deep-dive into the customer journey, where we'll discuss where, and how, you can gain insights from your customers to make operational improvements at your h ...
11:00
  1. Discovery
    40 mins
    • Discovery
    This is the area of the event where start-ups have a presence. There is also a stage here, where a selection of start-ups will pitch to groups of retail expert judges across the two days. On day 2 a s ...
  2. Track Two
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    From launching their very own brand from the kitchen of their student house half a decade ago, RIXO has become one of the most successful and exciting mid-range designer labels in the industry. Despit ...
11:05
  1. Track One
    20 mins
    • CULTURE AND PURPOSE
    In this talk, Peter will share insight into IKEA’s transformational journey to make the retailer more affordable, accessible and sustainable over three years. He will touch upon the impact of Covid-19 ...
11:40
  1. Tech Tours
    40 mins
    Georgie Barrat will be taking small groups of retailers round her selection of tech companies on the show floor. This needs to be signed up and there will be a handful of tours per day.
11:45
  1. Track Two
    30 mins
    • CULTURE AND PURPOSE
    The pandemic has fundamentally changed our working habits, perhaps forever. How can we embrace an agile way of working that puts experimentation, innovation and culture and customer-centricity at the ...
11:55
  1. Track One
    30 mins
    • BRAND RELEVANCE AND EVOLUTION
    Retail has historically had a great track record for social mobility, but the impact of the pandemic has been catastrophic for the sector, and retailers need to do more to commit to improving social m ...
12:20
  1. Discovery
    40 mins
    • Discovery
      This is the area of the event where start-ups have a presence. There is also a stage here, where a selection of start-ups will pitch to groups of retail expert judges across the two days. On day 2 a ...
  2. Track Two
    30 mins
    • CULTURE AND PURPOSE
    2020 was a year of unprecedented economic misery, but for some it provided a jolt - an opportunity to take back a measure of control and make a fresh start. These three fearless female entrepreneurs a ...
12:30
  1. Track One
    20 mins
    • CX
    In this session, we’ll discuss the trends that arose out of the COVID-19 crisis and what that means for the future of the high street; how tech and data tools are helping in the new normal; and what r ...
12:55
  1. 60 mins
    In the new 'privacy-first web', retailers need a new approach to targeting customers in a compliant way. The solution lies in utilising first party data, existing tech tools and platforms. But action ...
  2. 60 mins
    Hosted by Retail Week, Salesforce and Openpay at the Intercontinental Arcadia Lounge, this is an opportunity for retail leaders to catch-up over a sumptuous three-course meal. Please note this is invi ...
14:00
  1. Tech Tours
    40 mins
    Georgie Barrat will be taking small groups of retailers round her selection of tech companies on the show floor. This needs to be signed up and there will be a handful of tours per day.
14:05
  1. Discovery
    40 mins
    • Discovery
    This is the area of the event where start-ups have a presence. There is also a stage here, where a selection of start-ups will pitch to groups of retail expert judges across the two days. On day 2 a s ...
14:20
  1. Track Three
    30 mins
    • BRAND RELEVANCE AND EVOLUTION
    Covid-19 has driven innovation and fuelled acceleration in store formats and experiences. To survive, physical retail must become more multidimensional, with stores simultaneously operating as selling ...
14:25
  1. Track four
    20 mins
    • INNOVATION & INVESTMENT
    An in-depth series whereby two individual speakers present some of the weird and wonderful innovations changing our lives.
14:45
  1. Track Two
    30 mins
    • CULTURE AND PURPOSE
    In a post-Covid world, the importance of mental health has never been so paramount. We’ve learnt that not only do we need to show more empathy towards our colleagues, but we must go above and beyond t ...
15:00
  1. Tech Tours
    40 mins
    Georgie Barrat will be taking small groups of retailers round her selection of tech companies on the show floor. This needs to be signed up and there will be a handful of tours per day.
15:15
  1. Track four
    30 mins
    • CULTURE AND PURPOSE
    Did you know that 0.64% of venture capital goes to companies run by black and latin women, with only 2.7% going to women in general? This panel will dig into the challenges of being a woman of colour ...
15:20
  1. Track Two
    30 mins
    • INNOVATION & INVESTMENT
    Lab-grown meat, leather and even diamonds are some of the sustainable alternatives that are edging closer and closer into the mainstream. This session will highlight three fantastic companies that are ...
  2. Track Three
    30 mins
    This session will bring together three companies that are changing the way we shop online for groceries: one lightning fast delivery start-up, one delivery intermediary and one grocer that is pioneeri ...
15:30
  1. Track One
    20 mins
    • AGILITY AND PARTNERSHIPS
    If you’re not already selling and connecting with your customers on gaming and live-streaming platforms, then you’re potentially missing out on something BIG. For this session, we are joined by live-s ...
15:50
  1. Track four
    30 mins
    • CULTURE AND PURPOSE
    Retail leaders must be cognizant of the fact many of their store colleagues are likely to be struggling after what has been a monumental year of change and pressure. With so much pressure placed on ou ...
15:55
  1. Track Three
    25 mins
    • INNOVATION & INVESTMENT
    This session will explore the retail business models of the future and will leave the audience with actionable insights to ensure their businesses are set up for future success.
16:20
  1. Main Stage
    20 mins
    • CULTURE AND PURPOSE
    We are all facing a mental health emergency, but the truth is that a disproportionate impact of the pandemic has fallen on Black shoulders. As well as financial stresses and fears of unemployment, the ...
16:40
  1. Main Stage
    20 mins
    • CULTURE AND PURPOSE
    An exclusive, in-depth interview with Tesco supremo Ken Murphy.
17:00
  1. Main Stage
    30 mins
    • BRAND RELEVANCE AND EVOLUTION
    Get up-close and personal with three of the biggest retail leaders today.
17:30
  1. 389 mins
09:25
  1. Main Stage
    20 mins
    • CULTURE AND PURPOSE
    Poorna Bell is an author, award-winning journalist and advocate for mental health awareness and wellbeing. Her latest book, STRONGER, is inspired by her journey to get physically strong after her husb ...
09:45
  1. Main Stage
    20 mins
    • INNOVATION & INVESTMENT
    Adidas have set ambitious targets for DTC to be 50% of their sales by 2025. Parag will outline their strategy in achieving this and what you can learn from it.
10:05
  1. Track Three
    30 mins
    When you think about the word “service”, it’s about the way we serve - show support, help, care for - our customers to help them succeed. We expect technology to provide us a service experience that i ...
10:20
  1. Tech Tours
    40 mins
    Georgie Barrat will be taking small groups of retailers round her selection of tech companies on the show floor. This needs to be signed up and there will be a handful of tours per day.
10:35
  1. Track Two
    20 mins
    • INNOVATION & INVESTMENT
    Little Moons has achieved incredible success through using TikTok and has created a marketing storm. The mochi ice cream brand discovered its power when what started as a cohort of TikTok users postin ...
  2. Track One
    20 mins
    • CULTURE AND PURPOSE
    We know that consumers are increasingly environmentally conscious, and there is evidence to suggest these attitudes are starting to influence purchasing decisions. – which makes Jo Fairley way ahead o ...
10:40
  1. Track four
    30 mins
    • INNOVATION & INVESTMENT
    The concept of the 15-Minute City, where everything residents could want or need is within a short walk of their home, is an idea spurred on by the pandemic. The conversation has focused on work and c ...
11:00
  1. Discovery
    40 mins
    • Discovery
    This is the area of the event where start-ups have a presence. There is also a stage here, where a selection of start-ups will pitch to groups of retail expert judges across the two days. On day 2 a s ...
  2. Track Two
    30 mins
    • CULTURE AND PURPOSE
    If any good can come out of the past year, it’s that we better understand how important sustainability is. But one of the biggest challenges around incorporating more sustainable practices is the noti ...
  3. Track One
    20 mins
    • AGILITY AND PARTNERSHIPS
    When Dan and Mel set up Lounge underwear back in 2015 they were just like any other bright, young things looking to launch a clothing range and make their millions. The difference is that they have go ...
11:05
  1. Track Three
    30 mins
    • CULTURE AND PURPOSE
    Numerous studies have shown that, when it comes to creating a winning brand in the new consumer landscape, being purpose-driven and values-led is a key factor, as consumers continue to seek connection ...
11:15
  1. Track four
    30 mins
    A creative panel about how retail is evolving, the rise of virtual selling, "come to me" commerce and the critical role of the store as a retail hub. Speakers will explore the importance of innovation ...
11:50
  1. Track One
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    Expect the unexpected in this electric, thought-provoking and uplifting session. Our 'Secret Speaker' sessions are exactly what they say on the tin: Top Secret. They are also not your average retail s ...
12:00
  1. Track Three
    20 mins
    This exclusive session from ESW (formerly eShopWorld) features findings from its recent survey of more than 36,000 cross-border shoppers in 14 countries.  Detailing consumer insights into key trends i ...
  2. Discovery
    40 mins
    • Discovery
    This is the area of the event where start-ups have a presence. There is also a stage here, where a selection of start-ups will pitch to groups of retail expert judges across the two days. On day 2 a s ...
12:05
  1. Tech Tours
    40 mins
    Georgie Barratt will be taking small groups of retailers round her selection of tech companies on the show floor. This needs to be signed up and there will be a handful of tours per day.
12:15
  1. Track four
    20 mins
    • INNOVATION & INVESTMENT
    With 85% of innovation projects failing and 66% of retailers currently working on their first AI project, it's never been more important to understand the potential pitfalls and drivers of success in ...
  2. Track One
    30 mins
    • CULTURE AND PURPOSE
    When employees are supported to be the best version of themselves they can be, they are more creative, better engaged and thus produce better results. If a balanced and diverse workforce is good for b ...
14:00
  1. Tech Tours
    40 mins
    Georgie Barratt will be taking small groups of retailers round her selection of tech companies on the show floor. This needs to be signed up and there will be a handful of tours per day.
  2. Discovery
    30 mins
    • Discovery
    This is the area of the event where start-ups have a presence. There is also a stage here, where a selection of start-ups will pitch to groups of retail expert judges across the two days. On day 2 a s ...
  3. Track Two
    25 mins
    • CULTURE AND PURPOSE
    This discussion will be focussed on how retailers can generate and measure the impact they are making in the community. As conversations around social value rapidly rise, the creation of positive impa ...
  4. Track One
    20 mins
    • CULTURE AND PURPOSE
    We now gather more data than we sometimes know what to do with, and how businesses take advantage of data and analytics is crucial in the new consumer landscape. In the arenas of space and astronomy, ...
14:05
  1. Track four
    30 mins
    • INNOVATION & INVESTMENT
    The recent NFT gold rush has heralded some handsome payouts for early adopters: digital fashion house The Fabricant sold a digital dress for over $9,500 and of course there is the NBA’s ‘Top Shot’ whi ...
14:15
  1. Track Three
    20 mins
    Today, people are voting with their wallets for the brands that advocate for what they believe in and that understand who they are. With this shift, marketers play a powerful role in driving purpose-d ...
14:25
  1. Track One
    30 mins
    • CULTURE AND PURPOSE
    These three business leaders have been hand-picked for their commitment to integrating sustainability into their everyday business. They create transformative initiatives, promote social justice while ...
14:30
  1. Track Two
    30 mins
    • CULTURE AND PURPOSE
    The past year has been a difficult time for all, which makes it more important than ever for retailers to be good, responsible employers and take care of their staff. In this panel, leaders from the t ...
14:40
  1. Track four
    20 mins
    • AGILITY AND PARTNERSHIPS
    The retail landscape is ever-evolving, and in a post-COVID world it is more important than ever for retailers and brands to have a deep understanding of their customers and a data-driven decision-maki ...
  2. Track Three
    20 mins
15:05
  1. Track Three
    30 mins
    The growth of ecommerce is spawning new opportunities for brands and retailers to form deeper connections with consumers, and these businesses are ripping up the rulebook and starting from scratch. Th ...
  2. Track Two
    15 mins
    Our brains are hardwired to play games and it is the game-design elements that hold the power in gamification. These so-called game mechanics play directly with the way our brains work at a subconscio ...
  3. Track four
    20 mins
    • BRAND RELEVANCE AND EVOLUTION
    The pandemic shook the Tate to its core; it lost millions of pounds in revenue and 100% of its footfall during the various lockdowns. This fireside chat will focus on learnings from the Tate’s pandemi ...
15:30
  1. Track four
    20 mins
    • INNOVATION & INVESTMENT
    An in-depth series whereby two individual speakers present some of the weird and wonderful innovations changing our lives.
15:50
  1. Main Stage
    20 mins
    Join us to see who will be crowned Discovery’s Start-Up Of The Year 2021. 

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