Panel: How is tech transforming the way we engage with customers in-store, and what's next?

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Panel: How is tech transforming the way we engage with customers in-store, and what's next?

25 Mar 2020
Track Two
Highstreet Heroes

According to a recent study, consumers of all ages still say that going to physical stores is their first choice when making purchases. When optimising the customer journey is a key priority for any retailer, how can we create a unified experience through in-store technology? What are the software solutions that can support the in-store environment?

Speakers
Hayley-Jayne Cone, Chief Customer Officer - JRNI
Andy Wolfe, Group Digital Director - Kingfisher

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