Headline partner Openpay

Panel: Successful strategies to increasing customer lifetime value

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Panel: Successful strategies to increasing customer lifetime value

26 Mar 2020
Track One
Digital Collaborators , Customer Champions

Owning the customer relationship allows retailers and brands leverage to increase customer lifetime value. How can we maximise the enormous levels of customer data and insights to drive loyalty, so that we’re looking beyond short-term wins and instead, creating lasting strategies to create transparent metrics across channels and devices?

Speakers
Ian Shepherd, former retail CEO and CMO, Author - Reinventing Retail
Helen Normoyle, Chief Marketing Officer - Boots
Jasper McIntosh, CIO - The Gym Group
Ali Jones , Customer Director - Co-op
Richard Potter, CEO - Peak.ai

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