Panel: Shattering the boundaries between channels to deliver on the customer experience promise

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Panel: Shattering the boundaries between channels to deliver on the customer experience promise

25 Mar 2020
Track Three
Store Superheroes , Customer Champions

The types of experiences your customers want are as varied as their personalities. Retailers must take a highly choreographed approach that seamlessly joins the physical store, online and mobile channels, with a spectrum of fulfilment options ranging from same-day collection to home delivery. What are the solutions and services that can help us create the same holistic view of customers and their transactions, regardless of channel?

 

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