Panel: When culture is mission critical, what are you doing to protect yours?
Retail teams are expected to manage more and more complexity, especially in a multichannel world. In many instances, our staff are managing a very different business to the one that they may have been trained for, or to which they have been exposed in the past. How can you align the hearts and minds of your colleagues with your business strategy, so that they are empowered and energised to create great results? How do we equip them with the right skills to thrive?